{"id":420,"date":"2021-03-30T00:00:00","date_gmt":"2021-03-30T00:00:00","guid":{"rendered":"https:\/\/leadersinsport.com\/performance-institute\/reports\/leadership-skills-series-giving-difficult-feedback-creating-psychological-safety-so-we-can-speak-directly\/"},"modified":"2025-12-15T05:11:57","modified_gmt":"2025-12-15T05:11:57","slug":"leadership-skills-series-giving-difficult-feedback-creating-psychological-safety-so-we-can-speak-directly","status":"publish","type":"article","link":"https:\/\/leadersinsport.com\/performance-institute\/articles\/leadership-skills-series-giving-difficult-feedback-creating-psychological-safety-so-we-can-speak-directly\/","title":{"rendered":"Leadership Skills Series: Giving Difficult Feedback &#8211; Creating Psychological Safety so we Can Speak Directly"},"content":{"rendered":"<!-- blocks\/hero-editorial -->\n<!-- inc\/hero-editorial -->\n<div class=\"hero es-hero__editorial hero--var-1\" role=\"banner\">\n\t<div class=\"hero__image\" style=\"background-image: url(https:\/\/leadersinsport.com\/app\/uploads\/sites\/2\/2021\/08\/GettyImages-1298223047.jpg);\">\n\n\t\t<div class=\"hero__overlay grad-overlay content-bottom\">\n\t\t\t<div class=\"container\">\n\n\t\t\t\t<div class=\"hero__content\">\n                    \n\t\t\t\t\t<div class=\"hero__content__inner\">\n\t\t\t\t\t\t                            <p class=\"es-label es-label--md\">\n                                Mar 30, 2021                            <\/p>\n                        \t\t\t\t\t\t<a href=\"https:\/\/leadersinsport.com\/performance-institute\/articles\" class=\"theme-dark hero__back-link back-link es-label es-label--sm\">\n\t\t\t\t\t\t\t<span class=\"icon icon--md icon--arrow-left\"><\/span>Articles<\/a>\n\n\t\t\t\t\t\t<h1 class=\"hero__title\">Leadership Skills Series: Giving Difficult Feedback &#8211; Creating Psychological Safety so we Can Speak Directly<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n        \n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\n    <section class=\"es-section theme-light hero__sidebar-wrapper container\">\n        <div class=\"hero__sidebar\">\n                            <div class=\"category-list\">\n                  <div class=\"es-label es-label--sm\">Category<\/div>\n                  <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/leadership-culture-performance\/\" rel=\"tag\">Leadership &amp; Culture<\/a>                <\/div>\n                            <div class=\"share-list\">\n                  <div class=\"es-label es-label--sm\">Share<\/div>\n                  <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/leadersinsport.com\/performance-institute\/articles\/leadership-skills-series-giving-difficult-feedback-creating-psychological-safety-so-we-can-speak-directly\/\">Facebook<\/a>\n                  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/leadersinsport.com\/performance-institute\/articles\/leadership-skills-series-giving-difficult-feedback-creating-psychological-safety-so-we-can-speak-directly\/&#038;text=Leadership Skills Series: Giving Difficult Feedback - Creating Psychological Safety so we Can Speak Directly\">Twitter<\/a>\n                  <a href=\"mailto:?subject=Here's a Leaders In Sport article for you &amp;body=Check out this article: Leadership Skills Series: Giving Difficult Feedback - Creating Psychological Safety so we Can Speak Directly. https:\/\/leadersinsport.com\/performance-institute\/articles\/leadership-skills-series-giving-difficult-feedback-creating-psychological-safety-so-we-can-speak-directly\/\">Email<\/a>\n                  <a href=\"#copyLink\" id=\"copyButton\" class=\"copy-link-clipboard\">Copy Link<\/a>\n                  <div id=\"textToCopy\" class=\"font-hidden\">https:\/\/leadersinsport.com\/performance-institute\/articles\/leadership-skills-series-giving-difficult-feedback-creating-psychological-safety-so-we-can-speak-directly\/<\/div>\n                <\/div>\n                    <\/div>\n    <\/section>\n\n\n<!-- blocks\/section -->\n<section\n  class=\"es-section flexible-section  text-only theme-light\"\n    >\n                <div class=\"container\">\n                                    <div class=\"bg-striped-pattern__inner section-padding-top section-padding-bottom\">\n                <div class=\"es-section__inner col-parent col-parent--stack-sm\">\n                                            <div class=\"es-section__sidebar es-section__sidebar--sticky col col--12 \">\n                                                            <p class=\"es-section__label es-label es-label--md\">In this second instalment, we explored psychological safety and, in particular, how you can create it to be able to provide difficult feedback.<\/p>\n                            \n                            \n                            \n                                                            <div class=\"es-section__text content-area\">\n                                    <p><p><strong>Recommended reading <\/strong><\/p>\n<p><a href=\"https:\/\/leadersinsport.com\/performance\/performance-special-report-march-2021\/\">Psychological Safety Special Report: March 2021<\/a>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n<p><a href=\"https:\/\/leadersinsport.com\/performance\/finding-the-link-between-psychological-safety-and-personal-development\/\">Finding the Link Between Psychological Safety and Personal Development<\/a><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=Sq475Us1KXg\">How Your Power Silences Truth \u2013 Megan Reitz<\/a><\/p>\n<h4>For 2021, the Leadership Performance Institute has introduced the Leadership Skills Series to provide all members with an opportunity to develop the leadership skills and acumen required to thrive in high performance environments.<\/h4>\n<p>In this second instalment, we explored psychological safety and, in particular, how you can create it to be able to provide difficult feedback.<\/p>\n<p>The ability to open up and have honest conversations about opportunities for improvement or issues is fundamental for high performance. Sport is better at this than a lot of other environments, particularly where teams and organisations have contracted around it \u2013 the concept works relatively well with coaches and athletes. There will, however, be boundaries where those feedback conversations do not flow naturally. There are also conversations we should be having that are still not taking place.<\/p>\n<p>Objectives for the call included:<\/p>\n<ul>\n<li>To equip us to become adept at generating psychological safety, so that it is well received and improves performance.<\/li>\n<li>To create an environment where people are open to psychological safety and seek it out.<\/li>\n<\/ul>\n<p><strong>Reflecting on our current level of skill and comfort with giving difficult feedback:<\/strong><\/p>\n<ul>\n<li>We are not as good as these skills as we might assume we are. We often see opportunities to offer important feedback but withdraw from doing so.<\/li>\n<li>With a simple amount of training to enable us to have these conversations in a way that doesn\u2019t make people feel uncomfortable, people get better really quickly.<\/li>\n<\/ul>\n<p><strong>Questions we discussed:<\/strong><\/p>\n<p><strong>1. What gets in the way of us offering importance but difficult feedback? What would make it easier?<\/strong><\/p>\n<ul>\n<li>Timing \u2013 if you don\u2019t get it right this can be a negative factor. Sooner is better than later, the moment passes and then it loses relevance or you\u2019ve missed the chance to make an impact.<\/li>\n<li>Fear of compromising or losing a relationship. Difficult feedback is emotional and that goes for both parties.<\/li>\n<li>Concerns about hurting feelings of those involved.<\/li>\n<li>The power dynamic between the two parties. One of the things that gets in the way of honest conversations is seeing people with a power dynamic forgetting \u2018how scary\u2019 they can be to another person.<\/li>\n<li>Pre-existing peer relationships.<\/li>\n<li>Lack of trust in the relationship. If there is baggage in the relationship it can affect how the feedback is seen.<\/li>\n<li>Personal confidence; the culture of the organisation or level of confidence that the information you have received is correct.<\/li>\n<\/ul>\n<p><strong>2. Think of a great example of difficult feedback you\u2019ve received or given. What worked<\/strong><\/p>\n<ul>\n<li>Sincerity and clarity of message.<\/li>\n<li>Creating a comfortable environment \u2013 potentially away from the office.<\/li>\n<li>Benefit to the person receiving the feedback.<\/li>\n<li>Everyone has input.<\/li>\n<li>Framing it within an agreed performance and organisational outcomes.<\/li>\n<li>Take a solutions-based approach.<\/li>\n<li>Kind candour and authentic. The feedback is straight but it is laced with a kindness \u2013 a no doesn\u2019t have to be a negative.<\/li>\n<li>Preparation or rehearsal.<\/li>\n<li>Asking questions to understand context before providing feedback and sharing thoughts.<\/li>\n<li>Understanding their context when delivering.<\/li>\n<li>Have the background information in hand &#8211; have an established relationship.<\/li>\n<li>Invite feedback often and pre-emptively.<\/li>\n<\/ul>\n<p><strong>Skilled candour<\/strong><\/p>\n<ul>\n<li>This concept builds on some of the work from Kim Scott around Radical Candour. This has been adapted slightly to bring in some of the thinking around psychological safety creating a model of \u2018Skilled Candour\u2019.<\/li>\n<li>The key insight here is looking at two skills for giving difficult feedback.<\/li>\n<\/ul>\n<p><strong>The first skill is to create psychological safety in the context of that conversation<\/strong><\/p>\n<ul>\n<li>If we can create enough psychological safety we should be able to have a conversation with anyone about anything.<\/li>\n<li>This is key to preventing the person from getting defensive. Once people get defensive, the impact of the feedback will be significantly reduced.<\/li>\n<li>Psychological safety in the context of a feedback conversation, depends on the recipient trusting we have their best interests in mind, and avoiding a sense that we are judging them.<\/li>\n<li>We can do this in a number of ways including: 1. Normalising feedback in the context of our pursuit of really high standards. 2. Focusing on the benefit to the individual \u2013 \u2018I know you\u2019re keen on\u2026 and I noticed the way you\u2026 can get in the way of this.&#8217;<\/li>\n<li>Another option is recognising someone\u2019s potential: \u2018I think you have the ability to be one of the best but what is getting in the way is this\u2026\u2019<\/li>\n<li>It\u2019s also important that you are in a positive frame of mind about the person. If you are not, it will come across in your body language. Get in control of your stories with the person you are about to give feedback to. If you are carrying negative baggage, this will impact psychological safety.<\/li>\n<\/ul>\n<p><strong>The second skill is to speak directly \u2013 saying exactly what needs to be said<\/strong><\/p>\n<ul>\n<li>This is about having the real conversation. One of the questions we ask people when working on these skills is: \u2018what is it that you really want to say here?\u2019<\/li>\n<li>Combining these two skills, you end up with the following model:<\/li>\n<li>Skilled candour is when you combine psychological safety with direct feedback. People hear a clear message, while feeling both unjudged and supported.<\/li>\n<li>Ruinous empathy: this is where we see an opportunity for somebody to be better, but we hold back from offering that feedback because we don\u2019t want to heart their feelings.<\/li>\n<li>Aggression: where we do speak directly but we don\u2019t create sufficient psychological safety.<\/li>\n<li>Insincerity: this is where we avoid the direct feedback, not out of empathy, but out of concern for ourselves e.g. when we don\u2019t speak truth to power because we want to preserve our role. Passive aggressive behaviour which is neither caring nor clear also fits into this box.<\/li>\n<\/ul>\n<p><strong>Situation. Behaviour. Impact (SBI)<\/strong><\/p>\n<ul>\n<li>Building on the notion of skilled candour, this model supports the ability of how to give really good feedback. The really critical insights in this model are behaviour and impact.<\/li>\n<li><strong>Situation<\/strong>: you outline the situation you&#8217;re referring to, so that the context is clear and specific.<\/li>\n<li>One of the traps we fall into when engaging in conversation is being too ambiguous.<\/li>\n<li><strong>Behaviour<\/strong>: what you want to raise the persons awareness of &amp;\/or get them to change. Behaviour not your interpretation of it or judgement about it.<\/li>\n<li>This is critical in terms of psychological safety. This is stating factual and observable behaviour not your interpretation. This is key in terms of not waking \u2018the chimp\u2019 up.<\/li>\n<li><strong>Impact<\/strong>: describe the impact it has on you, others, performance.<\/li>\n<li>Why does the feedback matter?<\/li>\n<\/ul>\n<p><strong>Tool for practice: constructive effective feedback<\/strong><\/p>\n<p>1. What is an example of a piece of feedback you should currently be giving but you are not. Write a sentence for the S, the B and the I.<\/p>\n<p>2. Person A \u2013 share context and your SBI feedback<\/p>\n<p>3. Person B \u2013 offer feedback on: how clear it is and psychological safety.<\/p>\n<p>4. Debrief: What works well? What might they want to work on?<\/p>\n<p><strong>Traps that stop people speaking up (based on the work of Megan Reitz)<\/strong><\/p>\n<p>1. We forget how scary we are: earlier on in our careers there was potentially a senior member of the team who used to make us \u2018sweaty palmed\u2019 \u2013 now we are in those positions so are others feeling the same as we did?<\/p>\n<p>2. We don\u2019t question our list of \u2018who counts\u2019: a lot of us will have a go-to group of people we go to for seeking feedback and challenge. If you are not in this inner group, it is harder to offer feedback. Expand the circle and make it obvious you want feedback from different sources.<\/p>\n<p>3. We send &#8216;shut up&#8217; signals rather than &#8216;speak up&#8217; signals: if we know we have done something wrong, our face can show real frustration but it is often interpreted that the frustration is with someone else. This sends a signal to someone not to speak up.<\/p>\n<hr \/>\n<h4><em>Download the latest Performance Special Report, <strong>Psychological Safety: The origins, reality and shelf life of an evolving high performance concept<\/strong> &#8211; featuring the athlete, coach and academic perspectives.<\/em><\/h4>\n<p><a href=\"https:\/\/info.leadersinsport.com\/performance-special-report-psychological-safety\"><button>Download Report<\/button><\/a><\/p>\n<\/p>\n                                <\/div>\n                            \n                            \n                            \n                                                    <\/div>\n                                        <div class=\"col visibly-hidden col--flex-align-right\">\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/section>\n","protected":false},"excerpt":{"rendered":"<p>In this second instalment, we explored psychological safety and, in particular, how you can create it to be able to provide difficult feedback.<\/p>\n","protected":false},"featured_media":421,"menu_order":0,"template":"","categories":[20],"pathway":[],"topic":[],"sport":[],"class_list":["post-420","article","type-article","status-publish","has-post-thumbnail","hentry","category-leadership-culture-performance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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