{"id":2383,"date":"2020-11-16T00:00:00","date_gmt":"2020-11-16T00:00:00","guid":{"rendered":"https:\/\/leadersinsport.com\/performance-institute\/vlogs\/virtual-leaders-meet-total-high-performance-exploring-the-neuroscience-psychology-of-change-management\/"},"modified":"2025-12-15T05:19:59","modified_gmt":"2025-12-15T05:19:59","slug":"virtual-leaders-meet-total-high-performance-exploring-the-neuroscience-psychology-of-change-management","status":"publish","type":"vlog","link":"https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-exploring-the-neuroscience-psychology-of-change-management\/","title":{"rendered":"Virtual Leaders Meet Total High Performance: Exploring the Neuroscience &#038; Psychology of Change Management"},"content":{"rendered":"<!-- blocks\/hero-editorial -->\n<!-- inc\/hero-editorial -->\n<div class=\"hero es-hero__editorial hero--var-1\" role=\"banner\">\n\t<div class=\"hero__image\" style=\"background-image: url(https:\/\/leadersinsport.com\/app\/uploads\/sites\/2\/2021\/08\/farfetch-session-card-1.png);\">\n\n\t\t<div class=\"hero__overlay grad-overlay content-bottom\">\n\t\t\t<div class=\"container\">\n\n\t\t\t\t<div class=\"hero__content\">\n                    \n\t\t\t\t\t<div class=\"hero__content__inner\">\n\t\t\t\t\t\t                            <p class=\"es-label es-label--md\">\n                                Nov 16, 2020                            <\/p>\n                        \t\t\t\t\t\t<a href=\"https:\/\/leadersinsport.com\/performance-institute\/videos\" class=\"theme-dark hero__back-link back-link es-label es-label--sm\">\n\t\t\t\t\t\t\t<span class=\"icon icon--md icon--arrow-left\"><\/span>Videos<\/a>\n\n\t\t\t\t\t\t<h1 class=\"hero__title\">Virtual Leaders Meet Total High Performance: Exploring the Neuroscience &#038; Psychology of Change Management<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n        \n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\n    <section class=\"es-section theme-light hero__sidebar-wrapper container\">\n        <div class=\"hero__sidebar\">\n                            <div class=\"category-list\">\n                  <div class=\"es-label es-label--sm\">Category<\/div>\n                  <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/human-performance\/\" rel=\"tag\">Human Performance<\/a>, <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/leadership-culture-performance\/\" rel=\"tag\">Leadership &amp; Culture<\/a>, <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/summit-session\/\" rel=\"tag\">Summit Session<\/a>                <\/div>\n                            <div class=\"share-list\">\n                  <div class=\"es-label es-label--sm\">Share<\/div>\n                  <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-exploring-the-neuroscience-psychology-of-change-management\/\">Facebook<\/a>\n                  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-exploring-the-neuroscience-psychology-of-change-management\/&#038;text=Virtual Leaders Meet Total High Performance: Exploring the Neuroscience &#038; Psychology of Change Management\">Twitter<\/a>\n                  <a href=\"mailto:?subject=Here's a Leaders In Sport article for you &amp;body=Check out this article: Virtual Leaders Meet Total High Performance: Exploring the Neuroscience &#038; Psychology of Change Management. https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-exploring-the-neuroscience-psychology-of-change-management\/\">Email<\/a>\n                  <a href=\"#copyLink\" id=\"copyButton\" class=\"copy-link-clipboard\">Copy Link<\/a>\n                  <div id=\"textToCopy\" class=\"font-hidden\">https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-exploring-the-neuroscience-psychology-of-change-management\/<\/div>\n                <\/div>\n                    <\/div>\n    <\/section>\n<!-- blocks\/section -->\n<section\n  class=\"es-section flexible-section  text-only theme-light\"\n    >\n                <div class=\"container\">\n                                    <div class=\"bg-striped-pattern__inner section-padding-top section-padding-bottom\">\n                <div class=\"es-section__inner col-parent col-parent--stack-sm\">\n                                            <div class=\"es-section__sidebar es-section__sidebar--sticky col col--12 \">\n                            \n                                                                <div class=\"video video__inline\">\n                                        <iframe loading=\"lazy\" title=\"\" width=\"100%\" height=\"100%\" src=\"https:\/\/player.vimeo.com\/video\/474742488\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\"><\/iframe>\n                                    <\/div>\n                            \n                            \n                                                            <div class=\"es-section__text content-area\">\n                                    <p><p>In 2018, Kim Wylie joined Farfetch, the online luxury fashion platform as Global Director of People Development.<\/p>\n<p>She arrived from Google where she had spent more than a decade working across multiple divisions and built her reputation as an expert in, amongst other areas, change management, the psychology and neuroscience of change, organisational culture, and digital transformation.<\/p>\n<p>During her presentation, Wylie illustrated what leaders need to be mindful of in the neuroscience of change:<\/p>\n<hr \/>\n<p><strong>Key Takeaways<\/strong><\/p>\n<p>1. Uncertainty \u2013 the worst state for the human brain. It causes more anxiety than the certainty of bad things. \u201cWe need to make sure as leaders of change and those responsible for helping others thrive and change, we have to bring as much certainty as we can to a situation.\u201d<\/p>\n<p>2. Inclusion \u2013 being excluded from something triggers the same part of the human brain (the anterior cingulate) as is triggered when we feel physical pain. \u201cIf there\u2019s a sense from people that they weren\u2019t invited or didn\u2019t get the email or they weren\u2019t picked as part of the team, your brain is reacting as it would to physical pain.\u201d<\/p>\n<p>3. Problem-solving \u2013 when we solve our own problems, we get a rush of dopamine (a positive natural high). \u201cBy solving other people\u2019s problems, we\u2019re robbing them of an opportunity to feel good, even if you know the solution. It depends on the situation, but let people solve their own problems.\u201d<\/p>\n<p>4. Simplify \u2013 we are overwhelmed by unfamiliar concepts, it triggers our amygdala making us feel anxiety, fear, fatigue and anger. \u201cHow can you manage the amount of change, bringing certainty where you can and not overwhelm them with multiple things at once?\u201d<\/p>\n<p>5. Stress \u2013 when we are stressed our amygdala sends cortisol (stress hormone) into our bloodstream. Over time, cortisol enlarges the amygdala and weakens the prefrontal cortex, which can result in memory loss. \u201cWe don\u2019t want to reduce stress to zero, some stress is good as it ups our game and gets the adrenaline flowing, but we need to be careful of that balance over extended periods of time.\u201d<\/p>\n<p>To engage people with change in a meaningful way, you need to reach them on three levels:<\/p>\n<p>1. Head: rational connection<\/p>\n<p>People need to understand how the change connect to the big picture (strategy, mission, objectives).<\/p>\n<p>2. Heart: emotional connection<\/p>\n<p>This is the hardest but most critical piece. There are two ways to connect people on a broad emotional level. Firstly, helping people to find what\u2019s in it for them i.e. skills or career options or even spelling out potential risk factors of not getting involved. Secondly, have them feel part of the change, shaping what\u2019s happening.<\/p>\n<p>3. Feet: behavioural connection<\/p>\n<p>Make sure that people have the knowledge, skills and ability to operate successfully in your new construct. People fear not being the expert and looking stupid \u2013 so equip your people accordingly.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<\/p>\n                                <\/div>\n                            \n                            \n                            \n                                                    <\/div>\n                                        <div class=\"col visibly-hidden col--flex-align-right\">\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":442,"menu_order":0,"template":"","categories":[21,20,33],"pathway":[],"topic":[],"sport":[],"class_list":["post-2383","vlog","type-vlog","status-publish","has-post-thumbnail","hentry","category-human-performance","category-leadership-culture-performance","category-summit-session"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Virtual Leaders Meet Total High Performance: Exploring the Neuroscience &amp; 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