{"id":2389,"date":"2020-11-16T00:00:00","date_gmt":"2020-11-16T00:00:00","guid":{"rendered":"https:\/\/leadersinsport.com\/performance-institute\/vlogs\/virtual-leaders-meet-total-high-performance-the-case-study-of-nhs-nightingale\/"},"modified":"2025-12-15T05:19:59","modified_gmt":"2025-12-15T05:19:59","slug":"virtual-leaders-meet-total-high-performance-the-case-study-of-nhs-nightingale","status":"publish","type":"vlog","link":"https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-the-case-study-of-nhs-nightingale\/","title":{"rendered":"Virtual Leaders Meet Total High Performance: The Case Study of NHS Nightingale"},"content":{"rendered":"<!-- blocks\/hero-editorial -->\n<!-- inc\/hero-editorial -->\n<div class=\"hero es-hero__editorial hero--var-1\" role=\"banner\">\n\t<div class=\"hero__image\" style=\"background-image: url(https:\/\/leadersinsport.com\/app\/uploads\/sites\/2\/2021\/08\/nhs-session-treated.png);\">\n\n\t\t<div class=\"hero__overlay grad-overlay content-bottom\">\n\t\t\t<div class=\"container\">\n\n\t\t\t\t<div class=\"hero__content\">\n                    \n\t\t\t\t\t<div class=\"hero__content__inner\">\n\t\t\t\t\t\t                            <p class=\"es-label es-label--md\">\n                                Nov 16, 2020                            <\/p>\n                        \t\t\t\t\t\t<a href=\"https:\/\/leadersinsport.com\/performance-institute\/videos\" class=\"theme-dark hero__back-link back-link es-label es-label--sm\">\n\t\t\t\t\t\t\t<span class=\"icon icon--md icon--arrow-left\"><\/span>Videos<\/a>\n\n\t\t\t\t\t\t<h1 class=\"hero__title\">Virtual Leaders Meet Total High Performance: The Case Study of NHS Nightingale<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n        \n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\n    <section class=\"es-section theme-light hero__sidebar-wrapper container\">\n        <div class=\"hero__sidebar\">\n                            <div class=\"category-list\">\n                  <div class=\"es-label es-label--sm\">Category<\/div>\n                  <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/leadership-culture-performance\/\" rel=\"tag\">Leadership &amp; Culture<\/a>, <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/summit-session\/\" rel=\"tag\">Summit Session<\/a>                <\/div>\n                            <div class=\"share-list\">\n                  <div class=\"es-label es-label--sm\">Share<\/div>\n                  <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-the-case-study-of-nhs-nightingale\/\">Facebook<\/a>\n                  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-the-case-study-of-nhs-nightingale\/&#038;text=Virtual Leaders Meet Total High Performance: The Case Study of NHS Nightingale\">Twitter<\/a>\n                  <a href=\"mailto:?subject=Here's a Leaders In Sport article for you &amp;body=Check out this article: Virtual Leaders Meet Total High Performance: The Case Study of NHS Nightingale. https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-the-case-study-of-nhs-nightingale\/\">Email<\/a>\n                  <a href=\"#copyLink\" id=\"copyButton\" class=\"copy-link-clipboard\">Copy Link<\/a>\n                  <div id=\"textToCopy\" class=\"font-hidden\">https:\/\/leadersinsport.com\/performance-institute\/videos\/virtual-leaders-meet-total-high-performance-the-case-study-of-nhs-nightingale\/<\/div>\n                <\/div>\n                    <\/div>\n    <\/section>\n<!-- blocks\/section -->\n<section\n  class=\"es-section flexible-section  text-only theme-light\"\n    >\n                <div class=\"container\">\n                                    <div class=\"bg-striped-pattern__inner section-padding-top section-padding-bottom\">\n                <div class=\"es-section__inner col-parent col-parent--stack-sm\">\n                                            <div class=\"es-section__sidebar es-section__sidebar--sticky col col--12 \">\n                            \n                                                                <div class=\"video video__inline\">\n                                        <iframe loading=\"lazy\" title=\"\" width=\"100%\" height=\"100%\" src=\"https:\/\/player.vimeo.com\/video\/474748406\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\"><\/iframe>\n                                    <\/div>\n                            \n                            \n                                                            <div class=\"es-section__text content-area\">\n                                    <p><p>At the end of March, Lt Col Ashleigh Boreham led the taskforce of army field hospital experts and civilian contractors that converted London\u2019s Excel conference centre into a 4,000-bed hospital at full capacity in just 14 days.<\/p>\n<p>Each day during that period, up to 200 soldiers worked alongside a team of NHS staff, plumbers, carpenters, electricians and other civilian contractors to build the beds and cubicles on the 88,000sqm centre, which is normally used for trade fairs and conventions.<\/p>\n<p>In this session, we\u2019ll explore the intrinsic characteristics and approach to one of the most unique high performance case studies in the current climate that is the operation of NHS Nightingale.<\/p>\n<hr \/>\n<p><strong>Key Takeaways<\/strong><\/p>\n<p>\u201cIt was the biggest job I\u2019d ever done,\u201d said Boreham, whose 27 years in the military saw him serve as a medical commander in war zones in nations such as Iraq, Afghanistan and Sierra Leone. He compared the construction at the Excel to the \u201cexperience from working with partners in West Africa during the Ebola crisis\u201d where time scales were unforgiving and capacity a pressing concern.<\/p>\n<p>Boreham explained how he and his team implemented effective short-term leadership styles, including directive and participative. It was also important for military personnel, when working onsite with\u00a0 medical and civilians, to know when you were a \u2018visitor\u2019.<\/p>\n<p>Normalisation \u2013 It was important that NHS staff were taken from an NHS environment into a field environment without proper desensitisation, which is common in the military to help personnel replicate and assimilate. Some chosen methods of normalisation were simple: pharmacies or information boards in the typical NHS design and livery. \u201cThey could focus on the things they needed to focus on,\u201d said Boreham. \u201cWhen a team is put into a new environment, it can fix teams to the point where they don\u2019t operate.<\/p>\n<p>\u201cWe wanted to remove that shock of capture, to normalise as quickly as possible, to maximise their skillset and competencies so they can focus on these and not be overwhelmed by the environment.\u201d<\/p>\n<p>The Rock Drill \u2013 this is an idea from the military. On a scaled model, each member of a team walks and talks their way through an operation or process. \u201cThen you identify and deal with the shortfalls \u2013 it\u2019s no different to what teams in sport do.\u201d Crucially, it encourages people to talk and ask questions and provided reassurance and built trust.<\/p>\n<p>Boreham cites the work of Robert Cialdini, who is best known for his 1984 book on persuasion and marketing Influence: The Psychology of Persuasion, in setting out some areas he considers crucial for practical application under pressure:<\/p>\n<p>Liking \u2013 build rapport.<br \/>\nConsistency \u2013 be as good as your word. \u201cDon\u2019t say one thing when you mean something else.\u201d<br \/>\nAuthority \u2013 effective use of delegation and status. \u201cDelegate and maintain communication as problems emerge.\u201d<br \/>\nCommitment \u2013 public promises. \u201cWhen you commit to a team you stand by them; no politics, no side lines.\u201d<br \/>\nReciprocity \u2013 give and take; compromise where beneficial. \u201cWe didn\u2019t have the time for battles, we needed the fluidity to work through at pace.\u201d<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<\/p>\n                                <\/div>\n                            \n                            \n                            \n                                                    <\/div>\n                                        <div class=\"col visibly-hidden col--flex-align-right\">\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":2390,"menu_order":0,"template":"","categories":[20,33],"pathway":[],"topic":[],"sport":[],"class_list":["post-2389","vlog","type-vlog","status-publish","has-post-thumbnail","hentry","category-leadership-culture-performance","category-summit-session"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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