{"id":2487,"date":"2019-11-27T00:00:00","date_gmt":"2019-11-27T00:00:00","guid":{"rendered":"https:\/\/leadersinsport.com\/performance-institute\/vlogs\/summit-session-lessons-in-change-management-influencing-organisational-culture\/"},"modified":"2025-12-15T05:20:09","modified_gmt":"2025-12-15T05:20:09","slug":"summit-session-lessons-in-change-management-influencing-organisational-culture","status":"publish","type":"vlog","link":"https:\/\/leadersinsport.com\/performance-institute\/videos\/summit-session-lessons-in-change-management-influencing-organisational-culture\/","title":{"rendered":"Summit Session: Lessons in Change Management &#038; Influencing Organisational Culture"},"content":{"rendered":"<!-- blocks\/hero-editorial -->\n<!-- inc\/hero-editorial -->\n<div class=\"hero es-hero__editorial hero--var-1\" role=\"banner\">\n\t<div class=\"hero__image\" style=\"background-image: url(https:\/\/leadersinsport.com\/app\/uploads\/sites\/2\/2021\/08\/Insight-Culture-Creators-Featured-Image.jpg);\">\n\n\t\t<div class=\"hero__overlay grad-overlay content-bottom\">\n\t\t\t<div class=\"container\">\n\n\t\t\t\t<div class=\"hero__content\">\n                    \n\t\t\t\t\t<div class=\"hero__content__inner\">\n\t\t\t\t\t\t                            <p class=\"es-label es-label--md\">\n                                Nov 27, 2019                            <\/p>\n                        \t\t\t\t\t\t<a href=\"https:\/\/leadersinsport.com\/performance-institute\/videos\" class=\"theme-dark hero__back-link back-link es-label es-label--sm\">\n\t\t\t\t\t\t\t<span class=\"icon icon--md icon--arrow-left\"><\/span>Videos<\/a>\n\n\t\t\t\t\t\t<h1 class=\"hero__title\">Summit Session: Lessons in Change Management &#038; Influencing Organisational Culture<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n        \n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\n    <section class=\"es-section theme-light hero__sidebar-wrapper container\">\n        <div class=\"hero__sidebar\">\n                            <div class=\"category-list\">\n                  <div class=\"es-label es-label--sm\">Category<\/div>\n                  <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/leadership-culture-performance\/\" rel=\"tag\">Leadership &amp; Culture<\/a>, <a href=\"https:\/\/leadersinsport.com\/performance-institute\/category\/summit-session\/\" rel=\"tag\">Summit Session<\/a>                <\/div>\n                            <div class=\"share-list\">\n                  <div class=\"es-label es-label--sm\">Share<\/div>\n                  <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/leadersinsport.com\/performance-institute\/videos\/summit-session-lessons-in-change-management-influencing-organisational-culture\/\">Facebook<\/a>\n                  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/leadersinsport.com\/performance-institute\/videos\/summit-session-lessons-in-change-management-influencing-organisational-culture\/&#038;text=Summit Session: Lessons in Change Management &#038; Influencing Organisational Culture\">Twitter<\/a>\n                  <a href=\"mailto:?subject=Here's a Leaders In Sport article for you &amp;body=Check out this article: Summit Session: Lessons in Change Management &#038; Influencing Organisational Culture. https:\/\/leadersinsport.com\/performance-institute\/videos\/summit-session-lessons-in-change-management-influencing-organisational-culture\/\">Email<\/a>\n                  <a href=\"#copyLink\" id=\"copyButton\" class=\"copy-link-clipboard\">Copy Link<\/a>\n                  <div id=\"textToCopy\" class=\"font-hidden\">https:\/\/leadersinsport.com\/performance-institute\/videos\/summit-session-lessons-in-change-management-influencing-organisational-culture\/<\/div>\n                <\/div>\n                    <\/div>\n    <\/section>\n<!-- blocks\/section -->\n<section\n  class=\"es-section flexible-section  text-only theme-light\"\n    >\n                <div class=\"container\">\n                                    <div class=\"bg-striped-pattern__inner section-padding-top section-padding-bottom\">\n                <div class=\"es-section__inner col-parent col-parent--stack-sm\">\n                                            <div class=\"es-section__sidebar es-section__sidebar--sticky col col--12 \">\n                                                            <p class=\"es-section__label es-label es-label--md\">Harlequins Head of Rugby Paul Gustard and the New York Giants VP of Football Operations Kevin Abrams on effective change management and cultural evolution.<\/p>\n                            \n                                                                <div class=\"video video__inline\">\n                                        <iframe loading=\"lazy\" title=\"\" width=\"100%\" height=\"100%\" src=\"https:\/\/player.vimeo.com\/video\/375361961\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\"><\/iframe>\n                                    <\/div>\n                            \n                            \n                                                            <div class=\"es-section__text content-area\">\n                                    <p><p><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">From one world-class leader in Ralf Rangnick to <\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">two<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> more;<\/span><\/span> <span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">this session <\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">examined<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> how to build and nurture world-class <\/span><span class=\"ContextualSpellingAndGrammarError SCXW129737721 BCX4\">high performance<\/span><span class=\"NormalTextRun SCXW129737721 BCX4\"> environments &#8211; and to do this we looked at the worlds of rugby and American Football through the lens<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> of two historic teams.<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> Questions on the agenda <\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">included<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">: the specifics <\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">of<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> how to create a <\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">high-performance<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> environment<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">;<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> h<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">ow <\/span><span class=\"ContextualSpellingAndGrammarError SCXW129737721 BCX4\">do you establish<\/span><span class=\"NormalTextRun SCXW129737721 BCX4\"> clear goals<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">;<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> and<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> the art of<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\"> creat<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">ing <\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">an environment where everyone feels comfortable and motivated<\/span><\/span><span class=\"TextRun SCXW129737721 BCX4\" lang=\"EN-GB\" xml_lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129737721 BCX4\">.<\/span><\/span><span class=\"EOP SCXW129737721 BCX4\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><strong>Session Illustration<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26753 size-large\" src=\"\/app\/uploads\/sites\/2\/2021\/08\/Culture-Creators-804x1024.jpg\" alt=\"\" width=\"804\" height=\"1024\" \/><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><strong>Key Takeaways<\/strong><\/p>\n<ul>\n<li>(KA) Starting from scratch: \u201cThe foundation of our culture comes from our owners. However, through the years there are always transitions, so you have to update your culture as you update your people. \u2018Once a Giant, always a Giant\u2019. We say this to each other a lot \u2013 it means that no matter how long you have been at the organisation, you put in the same work and intensity. And as a leadership, we are always there for the athletes or staff. It\u2019s authentic, it\u2019s not all signs and gimmicks. We\u2019re constantly updating and upgrading our culture.\u201d<\/li>\n<li>(PG) Practice what you preach: \u201cWe wanted to create a culture of high performance, but also one of support, work ethic. But it\u2019s important to remember where you\u2019ve come from, and where you\u2019re going. We\u2019re also setting up a benevolent fund to support \u2018Quins\u2019 in and out the building \u2013 we want believe in what we\u2019re doing across all elements.\u201d<\/li>\n<li>(PG) Player led: \u201cThe players decided the culture and strapline. They\u2019ve done their branding on t-shirts and hats. We try and create as many competitive elements within our player groups too. We make sure we have fun with it, but also practice what we\u2019re preaching.\u201d<\/li>\n<li>(PG) Why?: \u201cWe\u2019re working a lot on that higher cause and purpose, as we consider it so important. We need players to buy in to the culture, but we need to continue to answer the question: Why are we doing this?\u201d<\/li>\n<li>(KA) Onboarding: \u201cPlayers can be entitled. We have to emphasise things to the young guys to make sure they clean up after themselves, and don\u2019t take things for granted. As part of onboarding, we organise a scavenger hunt around the facility with new young people so they are pushed to introduce themselves to staff around the building.\u201d<\/li>\n<li>(PG) Embrace change: \u201cWhat\u2019s different in rugby now compared to 15\/20yrs ago? The things we look for are passion and resilience. They\u2019re usually the people who succeed the most. We as leaders need to embrace the change that has happened. It\u2019s a learning for us as leaders.\u201d<\/li>\n<li>(PG) Players, and people: \u201cWe\u2019re player centric, and that\u2019s one the most important things. Allow the players and people be themselves. \u2018Every day is a good day\u2019 is one of many mantras in our building.\u201d<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Thinking Points<\/strong><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The key to successful, embedded<\/span> <span data-contrast=\"auto\">and sustained change<\/span><span data-contrast=\"auto\"> lies in the <\/span><span data-contrast=\"auto\">alter<\/span><span data-contrast=\"auto\">ing and evolution of<\/span><span data-contrast=\"auto\"> the environment<\/span><span data-contrast=\"auto\">. P<\/span><span data-contrast=\"auto\">eople will adapt to <\/span><span data-contrast=\"auto\">it if the process is clear <\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\"> this is the first step in transforming the overall organisational culture.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">G<\/span><span data-contrast=\"auto\">ood leaders weave a sense of safety through their environment that gives others a sense of security and freedom to speak openly, particularly when problems emerge.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">In any organisation, whether you\u2019re a sports team or a team of bees, you\u2019ve got to connect; you need to have a safe and secure connection to the group to know <\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\"> other people are with you.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">When changing or evolving your culture, it\u2019s crucial to engage the players and staff as much as possible and make them believe in something that is over and above just winning game<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">. Don\u2019t underestimate the importance of injecting energy and fun into your environment.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">trong cultures do not hide their weaknesses<\/span><span data-contrast=\"auto\">; <\/span><span data-contrast=\"auto\">rather, they make a habit of sharing them so that <\/span><span data-contrast=\"auto\">the group<\/span><span data-contrast=\"auto\"> can improve together.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<hr \/>\n<p>&nbsp;<\/p>\n<\/p>\n                                <\/div>\n                            \n                            \n                            \n                                                    <\/div>\n                                        <div class=\"col visibly-hidden col--flex-align-right\">\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":2488,"menu_order":0,"template":"","categories":[20,33],"pathway":[],"topic":[],"sport":[],"class_list":["post-2487","vlog","type-vlog","status-publish","has-post-thumbnail","hentry","category-leadership-culture-performance","category-summit-session"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Summit Session: Lessons in Change Management &amp; 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