LEADERS, a subsidiary of Leaders Group LLC, is the premium event and content platform for leaders in world sport. Our purpose is to catalyse conversations which drive the industry forward by connecting the best people, sharing the best ideas and championing excellence all over the world. With physical and digital events taking place across 3 continents, as well as a series of workshops and networking opportunities, Leaders are the trusted source of insight, learning and inspiration for decision makers, on and off the field, in sport.

 

The Role

The Community and Account Executive will be the lynchpin to ensure the engagement and growth of our new Sport Business Membership. The role will be responsible for providing a ‘second to none’ membership experience, working closely with our members to ensure they are engaging with membership resources and experiences, and supporting the coordination and helping to deliver our membership products.

 

Areas of Responsibility

  • To support all membership processes for all membership types, from onboarding through to renewal, ensuring that the agreed processes are followed
  • To work closely with the Product and Marketing teams to drive engagement with all member products
  • To deepen relationships with all members, and drive member engagement and experience, that leads to membership renewal and account growth
  • To ensure the member database is accurate and up-to-date at all times, in accordance with data protection law
  • To support the monitoring of member product usage and behaviours and making recommendations based on usage and behaviour patterns
  • Provide regular market feedback to relevant teams to inform product development and marketing plans
  • To help monitor KPIs and support in the reporting against those KPIs monthly
  • To support implementing product processes
  • To lead the production and distribution on the Sports Business Membership newsletter
  • To own the accreditation of all CPD accredited products
  • To support and where relevant lead the delivery of products to time and budget, working collaboratively with relevant teams across the business
  • To support members meeting their learning objectives by sharing relevant content, or creating introductions across the network
  • To build industry knowledge of the target market and continually feed that knowledge back to the business and be the businesses’ subject matter expert (SME)

 

 Skills, knowledge and experience

  • 2-3 years’ experience in a product, customer service, or account management role
  • A passion for sport
  • Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalise on them
  • Confidently negotiate with both internal and external groups and build excellent rapport, finding solutions that match the needs of all parties
  • Uses a variety of ways to get things done and seeks new ways to solve problems even when the first way isn’t effective
  • Has excellent communication skills, both written and orally
  • Has excellent time management and organisational skills, able to work under pressure and meet tight deadlines
  • Actively investigates new perspectives and opportunities, pursuing training and development opportunities
  • Computer literate with good knowledge of I.T. including Office packages, Word, Excel, PowerPoint and Outlook

 

What we can offer you:

  • A fast paced, dynamic environment where you will be exposed to all facets of a small-medium sized business
  • Opportunity to have an impact immediately
  • Flexible working
  • An enhanced benefits package including;
    • Heavily subsidised gym membership
    • 26 days holiday per year + 1 additional for every 2 years’ service
    • Simply Health membership
    • Cycle to work scheme
    • Interest free season travel ticket loan
  • Global travel an option (in a post pandemic world!)

 

To apply for the role please send a copy of your CV and a covering letter to [email protected]