By Paul Ford MBE

The Olympic Games environment is the worst possible place for trying to get people to peak and perform to the best of their capabilities.

Athletes are compacted into a brand-new village of more than 16,000 people who are all subject to a constrained competition schedule in what amounts to 52 world championships in 17 days, all in the same city.

It’s almost like they are being set up to fail when they’re expected to deliver the best performance of their lives.

However, we like to flip this as an opportunity.

At the British Olympic Association we feel if we educate and mentally prepare the team for what to expect it can bring a performance gain. We unite all the athletes competing as part of Team GB while giving them the platform to perform to the best of their ability.

It builds on the concept of ‘One Team GB’ as I wrote here.

A part of something bigger

‘One Team GB’ is the idea that while Team GB is made up of various national teams and individuals – and the last thing we want to do is remove that individuality – we are all there united under the same common goal as Team GB. To perform at our best and inspire our Nation!

An awesome colleague, Olympian Georgie Harland, conducted a project with the help of Owen Eastwood, during the Tokyo 2020 Olympic Games cycle. They explored our Olympic heritage dating from the 1896 Athens Games. That process unearthed so many different stories, which say to today’s British Olympians: ‘you’re not the first to go to the Games, you won’t be the last either, but you are the next and you now have the opportunity to create your own story’.

More recently, our Athlete Services Manager, Olympic rhythmic gymnast Rachel Smith, evolved this with some exceptional work going into the 2024 Paris Games around generating a true sense of belonging for our future Olympians.

As a Sport team, we visit all the different sports in advance of the Games (our Games Ready roadshow) and talk about these stories going back 130 years and always bring it back to the idea that you have the opportunity to create your own story, leave your mark as an individual in your sport and inspire the nation and next generation.

We encourage athletes to think ‘you matter as an individual’ but also ‘you’re part of a collective effort, and most importantly, you belong here’. They have their individual focus, and being selfish is fine, but we recognise that we’re here as part of that greater common purpose. Bonded by the collective support of one another. This is hugely important when the pressure is so high. No one is on their own!

Looking forward, we will engage past Olympians to continue support this process because they can bring their own stories to life. The athletes of 2028 will recognise the stars of 1984 (when the Olympics were last in LA) such as Daley Thompson and Seb Coe. That peer-to-peer connection is so much better than me trying to tell the same stories alone third hand.

The Opening Ceremony: to go or not to go?

At an Olympic Games, there are certain things you can use as a performance boost. It might be attending the Opening Ceremony: if you walk behind the flag as part of Team GB it can be a massive ‘switch on’ moment ahead of going into competition. However, if you’re competing the next morning at 8:00am in the pool, attending the opening ceremony is not ideal preparation.

You must look at the opportunities afforded by the Games and tap into the bits that are going to build you up without compromising your preparation.

If it’s your first Games, it can be hard to understand just how these different experiences might affect you. You may be on your feet a lot more than normal, meaning your hydration may be lacking, as may your sleep, because you don’t necessarily go back to your room after training and you may stay up later than normal because of the Games ‘buzz’. You may well be looking at your phone and messaging people more so than normal in competition; all that blue light exposure may ruin your sleep quality.

We find that several first-time athletes will struggle to stick to their plan because they might see their role models or idols in other sports who are hugely successful doing something in the gym and they think to themselves ‘oh, maybe I should give that a go’. That’s a potential recipe for injury disaster.

We must prepare that message in advance and tell athletes that when the Games arrive, they must stick to their process because the performances will be there and the results will take care of themselves if they do so. Don’t deviate from the norm at the crucial moment!

When to land these discussions is the next question. Some sports, such as sailing and canoeing, will know their Olympians as early as September 2027; others, such as track and field, won’t select until May 2028. So the education journey we go on with the sailors and canoeists is long; we can plan out and get that right and drip feed it at the right times. Whereas the track and field athletes don’t want to hear anything about the Games because they’re not necessarily going. We must be smart in making the education bespoke and fit for purpose for each sport. Equally, some will want us to sit down and talk it through while others just want those short videos and podcasts. It’s finding out how the different cohort of athletes’ best digest information.

Athletes will already have their own coping strategies and, as with anything else that goes into the preparations, it’s about not trying new things at a Games. Their coping strategies shouldn’t be any different to what they normally are – it’s just that the amplitude of the noise is going to be greater than anything you’ve experienced before.

Our former Team GB psychology lead, Dr Kate Hays, in the build-up to Tokyo 2020, talked through ‘stress buckets’ and the ‘taps’ you place on that bucket are your coping strategies. Our thoughts remain the same: everyone’s release mechanisms will be different, but you need to know when to turn on those taps.

We encourage athletes, coaches and support staff to openly discuss their taps ahead of time so that they are both known and understood, and crucially, supported by their peers.

Blue days, white days

At the Games, we also arrange ‘blue days’ and ‘white days’ where athletes and staff wear Team GB attire of the corresponding colour.

It may sound autocratic, but it is deliberate – even if it’s harder at Winter Games because you’re in so many layers – and there is a rationale. If you walk into an unfamiliar space where you are unknown, it can be uncomfortable, particularly if you’re not from a team sport where the squads tend to move on mass. If you’re an individual fencer, archer or table tennis player, you might be there by yourself and it can be a lonely environment as mentioned – and the last place you want to be lonely is at an Olympic Games, stuck in your own head, when the pressure is mounting.

If you go into the dining hall on a ‘white day’, you’ll see the British athletes stand out against all the other national colours. It’s a safe and comfortable place for you to be part of; it says, ‘we’re all over here’. We tend to say where we’re going to sit each day but the blue and white does make it easier; and it’s not just in the dining hall but also when moving around the village. It’s a conversation-starter and you’ve broken down the barrier because you’re bonded by the kit.

In Paris, we also had our own barista in our Team GB Olympic block so that we could create this common space for people who are all there for the same reason together. You’re not forcing them out of their room but you’re offering it as an incentive.

Our role in performance preparation

We leave the technical work to the coaches, but we need to look at the whole performance picture: what does it take to maximise this and what facets can affect that? What can we tweak within the environment to facilitate comfort, safety, and ultimately enable people to be brave and thrive?

A fundamental part of how you prepare people to perform is as much about getting them mentally and emotionally ready of what to expect. Whilst the swimming pool at a Games is still 50m, and the athletics track is 400m long; it’s the bells and whistles around them that change. We help to prepare athletes and staff for what to expect of the ‘circus’ around them. Their belonging and sense of value to the team, and how by going into this together we can thrive when it matters most.

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Team GB always Strive to Create an Olympic Home from Home for Athletes and Staff – and the Performance Benefit Is Clear

By Paul Ford MBE

As Team GB prepares to deliver a successful Winter Olympics in Milano Cortina, the British Olympic Association also has a firm focus on the future.

We have long since secured Stanford University as our main team preparation base for Los Angeles 2028. We did the groundwork starting in 2023, and planning is well underway with our sports to do warm weather camps there this year. Likewise, we are on the cusp of announcing our in-competition High Performance Centre in LA to support us at Games-time as well.

We believe that securing the best multi-sport facilities is an essential component of helping British Olympians to perform at their best, as I hope to explain below. And its importance is why we’re already underway on Brisbane 2032!

Creating a home from home

Much has been written and said about British athletes enjoying their tea, baked beans and tomato ketchup in Rio de Janeiro, Tokyo and Paris outside of the Olympic Village bubble within our Team GB exclusive Preparation Camp and in-competition High Performance Centres, but there is a clear performance benefit in having access to these bare necessities.

The media understandably focus on those elements because it forges a connection between the athletes and the public they represent. These may be highly skilled performers, but they are regular human beings too; and if people feel safe, happy and comfortable, they tend to perform better when it matters most. Support staff just as much as the athletes. Everyone on our team has a role to play, and we need them to all perform their best.

It dawned on us ahead of the 2012 London Games, where we, as hosts, were afforded a huge opportunity, but equally given a broader challenge too. We took 541 athletes, which was approximately two-thirds more than we would normally take. We had to find a way of uniting this extended team above and beyond what we would normally do.

One element is our belief that all our athletes and sports come together as ‘One Team GB’ (which conceptually we’ll explore in the second article). Another element is more structural: we needed to find a space where we could be exclusively just who we were: Team GB. Extending our normal multi-sport pre-Games Preparation Camp at Loughborough University was one thing, but we needed an exclusive in-competition hub as well beyond just our residential space in the Olympic Village during competition.

It is still largely unknown that we were able to build our own hub within the London Olympic Village (very much a host nation benefit) as we traded off space for our full bed allocation within the main accommodation blocks. So while we were able to pull strings with the Organising Committee (as all host nations do) when we finished in London we looked and thought: ‘it’s not home advantage necessarily, we just need to be more creative’.

It provoked a question: how do we create an optimal physical way of uniting the team within the Games environment? Part of it was using our Olympic Village residential space smarter. But you can’t expect this of the local organising committee to do on our behalf, since their brief is so vast. Instead, we decided to take it out of their hands. And for each of the subsequent Summer Olympics we have found an out-of-village space exclusively for our use.

The benefits are significant. When athletes arrive in the Olympic Village, they are greeted by chaos. With all those different nations in the same place at the same time, it is not conducive to rest and relaxation. Our in-competition High-Performance Centres in Rio, Tokyo and Paris provided a stress valve; a haven that removed British athletes from the chaos and the noise. Our ‘Performance Lodge’.

At each of those games we set up the Performance Lodge in local schools, near the Village. These are multi-purpose spaces that no-one is using in the periods in with the Games take place, as it’s the summer holidays. We can effectively go in and do a ‘DIY SOS’ for 72 hours and flip around several classrooms into, say, medical spaces, lounges or meeting areas for family and friends; we can build boxing rings in their sports gymnasium; we can install our own catering services for the team. It creates an in-competition environment to support performance readiness for GBR athletes and staff only. It complements and cultivates the team feel and supports optimal recovery & regeneration at the same time.

Nothing left to chance

We go by the name British Olympic Association most of the time as the National Olympic Committee for Great Britain & Northern Ireland, but when it comes to competition we flip into Team GB mode.

We know our place in the congested British sporting landscape: we are solely concerned with delivering the team to the Games. We try to take the other stakeholders on a journey, including the National Governing Bodies, UK Sport as the funding agency, the UK Sports Institute and home countries sports institutes. To ensure everyone is clear what the plan will be. Crucially, we aim for no surprises at the Games.

We plan and deliver nine Games and Youth Festivals every four years. As illuded to above, whilst we could just plan one at a time, in chronological order, we do it concurrently, as to achieve what we want to we need to work ahead of our competitors.

As mentioned, we have secured Stanford University as our primary preparation base for the 2028 Olympics. We believe this is a massive coup, again, because we’re going to be able to transition our athletes through the nine-hour time zone shift, get over the 12-hour flight fatigue, adapt to the California summer heat, and do final technical training in a world class environment. They’re going to be able to do that in our exclusive controlled bubble and be forged as a united team. Critically, they’ll be comfortable and familiar by the time they go into the Olympic Village with being around each other from other sports, which only happens once every four years. For many this, if not planned for, can be a massive derailer, a shock to the system, and scupper performance.

But for us to have confidence in that Preparation Camp, we must test it. We must run that Camp environment multiple times as best we can beforehand because we’re working with a university that has never hosted an Olympic team before and new hotels who have never had such an array of requirements. The Camp alone in 2028 will be a five-week performance operation. We’ll have individual sports go there this summer, and in 2027 where we’ll run a bespoke multisport camp too. We don’t leave anything to chance. We simulate and test. Hopefully we flush out as many things that could go wrong as possible. The east coast of Australia will get the same treatment ahead of 2032.

‘The most-local non-local team’

Yet things can and do go wrong, which is where our planning and diligent solutions-oriented mindset comes into its own. In Paris, there was, as widely publicised, some challenges with the athlete dining experience in the Olympic Village. It’s complicated to cater for ~16,000 people in one dining hall. Local Organising Committees are almost setup to break at points given the enormity of the task they are given. Yet it’s the most important moment for an Olympian to have everything just perfect. That’s where we must be solutions based and see the opportunities, have the Plan B and C ready. So, in Paris, when this became tricky, rather than just moaning and complaining, we went into action, and that’s where our Plan B came in. We worked with the affected sports and transported athletes to our Performance Lodge and double our services covers to supplement the affected athletes performance nutrition to aid recovery. It came at a significant additional cost to us, but we had to do it.

Though not the same issues, this was not a first. There is always a curve ball at a Games. And truth be told we like it. As we have always thrived in adversity and used it as a performance opportunity. In Tokyo, the obvious one, we had to manage the pandemic and layered COVID complications at the Games. It remains a point of pride that we were the only ‘big’ nation to get every athlete who travelled to the Games to make the start line of their event, and to perform. The results spoke for themselves.

As an example, there were restrictions on numbers in the Olympic Village, and a limitation on how early teams could bring athletes into the Olympic Village. For nations travelling across multiple time zones, from climates not like the intense heat and humidity of a Japanese summer this was a performance inhibitor. But we did get in early. That’s because of some solid groundwork and efforts with the locals in the years in advance. We achieved special dispensation and were able to bring the Team into country to acclimatise and prepare in our own unique bubble in the city of Yokohama, just south of Tokyo. It gave us, again, a massive performance advantage. It was not by chance (though we couldn’t predict the pandemic obviously), but we achieved this exemption because we had worked so hard in advance to win the hearts and minds of our hosts beforehand. They saw us as their local team.

In 2019, a year before the originally planned Tokyo Games, we held a series of community engagements at our Preparation Camp base in Yokohama, to test things, and connect with the locals. Swimmers Adam Peaty and Duncan Scott, for example, brought their medals from Rio and put them around kids’ necks at an open swim session. That was a ‘money can’t buy moment’. We are incredibly privileged with what we represent and are custodians of the Olympic values. Bringing it to the communities that the Games affect is so important. Yokohama city officials saw and truly felt this, which is why they were so supportive of us still going through the Preparation Camp in 2021, ahead of the rescheduled COVID Games. That’s not something we had planned for but was a consequence of undertaking that process properly.

Similarly in Rio, we set ourselves a challenge: when Brazil isn’t cheering for Brazil, how can we encourage Brazil to cheer for Team GB? Again, this was off the back of a Home Games and seeing the power of what having loud and enthused crowds could do for our athletes. We approached that in two ways. At our Preparation Camp in Belo Horizonte, one hour north of Rio, we invited local children to Athletics and Rugby 7s training sessions prior to the Games. It built that connection and was reported in the local media. We were seen as ‘the most local non-local team’. We also did a series of community engagements, including sending our boxing, judo and taekwondo athletes into favelas within the greater Rio area. It carried an element of risk, but we had the mindset of this work being the right thing to do. When adversity ensued in Rio as the system creaked during the Olympic Games, the locals supported us with whatever we needed.

And so, wherever Team GB athletes go, whenever they attend an Olympics, we plan, prepare and deliver an all-encompassing home from home model. Everything is centred on the athletes.

Through following the principles above, all the athletes need to do is arrive and execute their best performances when it matters most. The results take care of themselves.

Paul Ford is the Head of Sport at the British Olympic Association. If you would like to speak to Paul, please contact a member of the Leaders Performance Institute team.

By John Portch

Ayao Komatsu is a recurring presence on the popular Netflix series Drive to Survive.

Not that he watches it, as he told the audience at the 2025 Leaders Sport Performance Summit.

“When I’m doing my job, if I even for a moment think about what I say or how I behave or how I’m perceived by a TV audience, then I can’t do that job,” said the Team Principal of the Haas Formula One team.

Those inhibitions, he explained, “could be the difference between me making the right decision or not” during a race.

Not that Komatsu is unaware of the influence he has as a leader. Google his name and the images that spring up tend to depict him holding a microphone at a press conference or media engagement. In that sense, Komatsu’s onstage appearance in London – just days after November’s Brazilian Grand Prix and a 12-hour flight – is no different.

“When you’re doing a media session that is an opportunity for us to tell our story, who we are,” he added.

Who they are is Formula One’s smallest team, both in terms of staff size, budget and infrastructure, but with a hard-earned reputation for punching above their weight under Komatsu’s stewardship.

In the year prior to his elevation, Haas finished tenth out of ten, which was in keeping with their size but below the expectations of team owner Gene Haas.

Komatsu, who previously served as Haas’ Chief Race Engineer, took the reins from Gunther Steiner ahead of the 2024 World Championship and led the team to seventh in the Constructors’ Standings; in 2025, they finished eighth.

He puts it down to an organisational structure that “promotes and forces communication and helps people to get to know each other”. “If we cannot work together, we’re not supporting each other, if we’re not aligned, we’ve got zero chance against organisations that are a minimum three times, sometimes four times larger”.

Ayao Komatsu onstage at the 2025 Leaders Sport Performance Summit at the Kia Oval in London.

Over the course of 35 minutes, Komatsu set out what it takes to manage the pressure and expectations of building on Haas’ successes while keeping in touch with Formula One’s leading lights.

Komatsu understands that you can’t chase results under pressure

Chronic pressure eventually leads to diminished performance. Komatsu found this out to his cost at the 2025 British Grand Prix at Silverstone.

“My mindset approaching the race was completely wrong,” he said. “I was really trying to force the result because I knew we should be scoring lots of points.”

Haas had spent considerable time and resource developing their car prior to Silverstone and knew that their drivers, Oliver Bearman and Esteban Ocon, could claim high finishes. Instead, the duo collided on the 43^rd lap and finished pointless.

“What happened was really instead of letting the race come to you, doing your best, focusing on yourself, you are just focused on the result.”

It was a rare misstep for a leader who tries to give his staff “breathing space” and “a chance to think more about what they do rather than chasing it, because that’s not sustainable”.

Nevertheless, he pushes people out of their comfort zone each day

Komatsu said: “Our people are not afraid of failure. If you’re afraid of failure, nobody’s going to move.”

The right balance of challenge and support can enhance both focus and motivation.

“You’ve got to give people a clear message that, ‘come on, you’ve got to take yourself out of your comfort zone every day’,” he added. This is Komatsu’s non-negotiable. “If you haven’t taken yourself out of your comfort zone once a day, actually, I don’t think you’ve done your job.”

Komatsu encourages calculated risks that build confidence

Whenever crisis strikes, Komatsu has a well-planned contingency to relieve collective stress.

One such occasion was at the first race of the 2025 season, in Melbourne, where the Haas cars just “did not function”. Ocon qualified in last position, while Bearman could not even set a qualifying time and was required to start the race from the pit lane.

“That was a really testing time,” said Komatsu. But the team had discussed this very possibility for the past four months. They knew the car would either fly, flop or achieve something in between. In the event, the car flopped.

Their response to that race weekend was governed by the new car regulations coming in for the 2026 season. Most teams began to focus on their 2026 cars not long after Melbourne. Haas, with their comparatively modest resources, had no choice but to develop their 2025 car further because, as Komatsu said, “one place in the Constructors’ Championship is worth millions”. “So to make next year’s budget work, with brand new regulations, you’ve got to keep spending money to develop the car.”

He is proud of what happened next. “We just got on with it,” he continued. “I gave the team a clear objective; what is not acceptable, what we need to achieve. I didn’t tell them how. I listened to them and they came up with the solution and took the risk.”

While the true outcome “will only be known in January or February”, the 2025 car did improve and so did the team’s standing.

“For me, more than that sporting result, more than the lap time we gained, the important thing is the confidence this gives the people of the organisation; it’s priceless.”

Ayao Komatsu and Esteban Ocon talk on the grid prior to the F1 Grand Prix of Abu Dhabi at Yas Marina Circuit in December 2025.

He has also cultivated a ‘no blame’ culture

In removing the fear, providing breathing space, and giving people latitude to solve their own problems, Komatsu has cultivated a ‘no blame’ culture.

He took public responsibility for the collision at Silverstone but later spoke to Bearman and Econ about what went wrong. He let them air their grievances and decide the future rules of engagement when their cars are in close proximity mid-race.

“I said, ‘look, until the next race, we’ve got two weeks. Take your time, you put everything on the table and, by next week, can you come to an agreement? If you don’t come to an agreement, I’ll tell you what we need to do’,” said Komatsu while fully aware that neither driver wants to be told what to do by anyone else.

“The important thing here is that full transparency,” he added. “I don’t have any other agenda than wanting both of you to perform; the team to perform. I’m not biased towards one driver or the other, but then again, sometimes I have to make a decision that will disadvantage one of the drivers, but as long as this guy knows that I was making that decision purely based on the interest of the team, as long as you’ve got that respect and transparency, it’s fine.”

When Ocon signed with Haas ahead of the 2025 season, some external observers harboured reservations due to his supposedly difficult character. Komatsu, having worked with Ocon for more than a year, is having none of that.

“I knew that it’s got a lot to do with the respect between the team and the driver, transparency, and then providing that safe space. I was very confident that we could provide that environment.”

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By John Portch

“Organisations face rapid technological change but often lack structured decision-making processes,” said Fabio Serpiello.

The Director of Sport Strategy at Central Queensland University led the second instalment of a three-part Leaders Virtual Roundtable series aimed at exploring the dynamics of tech-supported innovation in sport.

As host, Serpiello wanted to “provide frameworks and stimulate discussion on how to select the right technology for performance challenges, ensuring decisions align with strategy and context.”

The Leaders Trend Report earlier this year highlighted that fewer than half of practitioners can point to a structured decision-making process within their organisation. Many have lamented this with Serpiello, which stands to reason as nearly all respondents in the report perceive such a structure as important.

It starts with a clear performance question, as a sports scientist working in European football put it.

She said: “If we’re going to make a decision, we have to have something well-structured. We need to ask what do we want from what we’re collecting or what do we want from what we’re asking the athletes to do.”

Another attendee, with oversight of several sports, recalled their own situation with problem clarification. “The solution looked like the key, but many sports were unclear on the problem.”

Serpiello presented the group with two models to address this issue.

Greg Satell’s Model of Innovation

Innovation, Serpiello argues, comes in several shapes and forms depending on the nature of the problem. To make his point, he introduced renowned change management specialist Greg Satell’s Model of Innovation, which provides a practical framework for introducing innovative practices, encourages strategic thinking about problems and helps to facilitate better collaboration.

He presented a diagram of Satell’s model to the table:

Serpiello had previously shared his thoughts on each quadrant:

Basic research – a low understanding of both domain and problem: “We don’t really know what the problem is and we don’t really know in which field or area it happens.”

Disruptive innovation – a well-understood domain but poorly understood problem: “In this area you may need something like innovation labs or launch pads.”

Breakthrough innovation – a poorly understood domain but well-defined problem: “This is the reverse of disruptive innovation… the classic example of open innovation.”

Sustaining innovation – a well-understood domain and problem: “The most common form in sport [and often the subject of] continuous research, design thinking or road mapping.”

A fuller account can be found here.

A general manager of a successful Paralympic programme gave an example of breakthrough innovation in their work supporting totally blind swimmers:

“We’re working with our institute partners and also reaching out to universities to understand if there’s interest in terms of product development and research in this space.”

There is a clear problem, the domain is less defined, and the organisation is piloting new concepts.

Another attendee working in the Olympic and Paralympic system spoke of an example of disruptive innovation when their team sought coaching tools, primarily:

“The piloting was done with the university [engineering department]… the final year project has to be sponsored, innovative, and they’re graded on the finish of the product and customer satisfaction… they were constantly in touch with us, so in terms of getting clear on the problem and implementing a solution, they were fantastic, these young engineers… The projects that succeeded were embedded into sport, and it was because the engineer was back and forth with the client, with us, and with the athletes.”

The Cynefin Framework

Serpiello then reacquainted the table with the Cynefin Framework.

‘Cynefin’, which is pronounced ‘ku-nev-in’, is a Welsh word that signifies ‘the multiple factors in our environment and our experience that influence us in ways we can never understand,’ as Snowden and Boon wrote in their 2007 Harvard Business Review essay titled ‘A Leader’s Framework for Decision Making’.

The Cynefin Framework, they continued, ‘helps leaders determine the prevailing operative context so they can make appropriate choices’.

Source: HBR

The framework classifies decision-making contexts into five domains:

“The Cynefin Framework essentially classifies decision-making on the continuum between order and unordered conditions,” said Serpiello, adding, “because if you make the wrong decision, or if you use the wrong quadrant, you may waste a lot of time without actually getting to the right answer.”

He cited the example of tracking tech companies selling their wares as the answer to complicated and complex problems. “What tracking technology should do really well, in my opinion, is give you the ability to quickly categorise what’s happening in training and then respond properly, whether it is a load management, readiness or a recovery response.”

Other ideas

• Serpiello mentioned the Performance Innovation Groups favoured by AFL teams in Australia. These clubs hold quarterly meetings with representatives from coaching, sports science and medical. The groups aim to review emerging issues from internal processes and evaluate inquiries from external technology providers (who must submit an application).
• A performance specialist from the UK spoke of her use of the STRN Framework (Sports Technology Research Network Quality Assurance Framework). It is a methodology developed to help sports organisations evaluate and implement technology solutions effectively. Find out more on the STRN Framework here.

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By John Portch

When the Leaders Performance Institute trend survey asked practitioners for their team’s greatest barriers to tech-supported innovation, nearly 45 percent cited cost and human resources.

The figure surprised both the Leaders team and Professor Fabio Serpiello, the Director of Sport Strategy at Central Queensland University, because most of the survey’s respondents work for well-resourced professional teams. It was reasonable, we felt, to assume that they’ve progressed beyond such concerns.

“We thought this warranted further discussion,” said Serpiello, who led the first of a three-part virtual roundtable series aimed at exploring the dynamics of tech-supported innovation in sport.

We must point out that none of the Leaders Performance Institute members in attendance contradicted the survey’s findings (which you can read in our Trend Report). Some recounted the type of problems they encounter when it comes to innovation.

“Some problems can definitely be too big,” said one experienced high performance specialist working with military units in the US.

“You may not get support because of the priorities of the major decision makers that control the purse strings.”

What is ‘innovation’?

Serpiello believes the first step is simply to define ‘innovation’.

Even more importantly, he argues that teams should alight on a shared definition; one that does not conflate the concept with ‘creativity’. (Creativity, as Serpiello explained, is the outcome of an ideation phase, while innovation covers the execution and eventual impact of an idea.)

He makes the case that when teams have an agreed definition of what ‘innovation’ means to them then it offers a “clear way to approach and analyse whether the innovation processes in your organisations work or not.”

Serpiello himself likes the definition proffered by Scott Anthony in his 2011 Little Black Book of Innovation: ‘Innovation is something different that has impact’.

He then asked the practitioners and coaches at the table for their definitions. Answers ranged from the refinement and optimisation of processes to the value of novelty and pursuit of greater efficiency.

“These are all linked to a practical outcome,” said Serpiello.

Greg Satell’s Model of Innovation

Innovation, Serpiello argues, comes in several shapes and forms depending on the nature of the problem. To make his point, he introduced renowned change management specialist Greg Satell’s Model of Innovation, which provides a practical framework for introducing innovative practices, encourages strategic thinking about problems and helps to facilitate better collaboration.

He presented a diagram of Satell’s model to the table:

Serpiello then shared his thoughts on each quadrant:

Basic research – a low understanding of both domain and problem: “We don’t really know what the problem is and we don’t really know in which field or area it happens.”

Disruptive innovation – a well-understood domain but poorly understood problem: “In this area you may need something like innovation labs or launch pads.”

Breakthrough innovation – a poorly understood domain but well-defined problem: “This is the reverse of disruptive innovation… the classic example of open innovation.”

Sustaining innovation – a well-understood domain and problem: “The most common form in sport [and often the subject of] continuous research, design thinking or road mapping.”

There were three areas in particular where the table thought Satell’s model could prove useful:

1. For clarifying expectations. “I like the idea of using this model to frame leadership’s expectations for innovation,” said a director of performance working in the US. “They say they want innovation but they may not know what that means and they may not understand the differences between basic research that requires long timeframes versus continuous improvement.”
2. For working out who can contribute. “Often you get the best answers from within and you often get the best solutions when you use the power of the people working on it,” said a high performance specialist based in New Zealand. Others agreed, including a sports scientist from Australia. “I think it’s everyone’s role, particularly in high-performance sport, we’re solving problems every day.” While the wisdom often lies within, the opposite may also be true. The New Zealander added: “This model also helps you think about where you need to go outside.”
3. Long-term planning cycles. This facet is pertinent for teams, federations and confederations alike, as a representative from a world governing body explained. “We’re trying to build some more of that collaboration to actually understand,” they said. “Not just trialling things for the sake of it, but if there is a genuine area of the game we want to try and improve.”

As Serpiello wrapped up proceedings, he set the scene for session two, which will focus on decision-making frameworks in the context of technology-driven innovation.

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By Jack Nayler

In part one, I set out the idea of complex environments using the analogy of a car in traffic. This time around I want to bring it into a more relatable context – the game, and what I believe operating in complex environments means for how we prepare athletes.

As our metaphorical car entered the complexity of a city, a player enters a match. All team sports are complex in nature. The degree of complexity in each sport varies depending on the number of players and the structures inherent through the laws of each game. Football is one of the most complex of team sports. Whilst it is continuous like basketball, it has more players. And although rugby and American football have as many or more players, there are fewer set plays in football, so it flows more. Couple this complexity with the low scoring and there is more uncertainty over results in football than in other sports; a factor that contributes to its global popularity.

The complex nature of team sports means that the generalities of complex systems also exist within the game. The player on the ball is closest to the action so has the greatest chance to influence the game at that moment. As the ball moves, so does the influence of each player, in proximity to the ball.

The future is also uncertain. Once the referee has blown the whistle to start the match, we have no idea what will happen next or even how long exactly the game will last.

Team sports: a microcosm of life

Team sports are all extremely popular as their complexity creates a microcosm of life. The tactical, technical, physical and cognitive demands are all wrapped up together and it is difficult to break them down into discrete buckets. The performance of each individual player will emerge from the interaction of all these components.

Remember that complexity is fractal, so whilst the performance of each player on the team will emerge from the interactions of these four components, the performance of the team will emerge from the interactions between each player, and the outcome of the match will emerge from the interactions between the teams, the fans, officials, weather etc.

This has implications for how we prepare our teams to perform. Once a player sets foot on the field of play, our ability to influence the outcome as coaching and support staff diminishes. We need to provide our players with the skillset to deal with whatever emerges in the game. Because the game is constantly evolving in real time, our players need to be able to make sense of what is happening in front of them and find solutions to the puzzles presented within the game.

Remember that the more we try to control a complex system and add safety, the more we can leave ourselves open to bigger problems. Coaches of all levels appreciate this. If all training consisted of each week was the starting line-up vs an opposition with the coach dictating 90 minutes of match play pass-by-pass, the team would very quickly come unstuck in the game at the weekend.

Nassim Taleb talks of Fragility, Robustness and Antifragility (1). Whilst the robust team is able to repel the challenge posed by another team, an anti-fragile team will have the toolkit to assess their opponent in real-time and exploit their weaknesses.

This is one of the reasons why we now recognise the power of games-based approaches in skill acquisition and developing fitness (2, 3, 4). I have seen through in-house research over the years the more beneficial hormonal response of games and competition for adaptation in players.

This does not mean that there isn’t space for isolated physical and skill-based training in sport. Developing running technique can positively alter factors associated with increased injury risk (5) and High Intensity Interval Training (HIIT) has a beneficial effect on a variety of underpinning physical performance factors in football (6). These are key pieces of the performance puzzle. The art comes in how and when they are deployed as well as how they are blended together effectively with the technical and tactical training, to greatest effect.

Raising a player’s ceiling

What we need is a variety of complementary practice spaces to allow players (as individual complex entities) to develop capabilities themselves before then applying them in context.

In complex environments, we want to try and expand the ceiling of a player’s capabilities, so as the vast majority of the fluctuations in the system (the game) come within their physical limits. Hamstrings are the most injured area of the body in football, and most hamstring injuries occur during sprinting. It would be tempting therefore to try to reduce risk by minimising the exposure a player has to sprinting. However, as soon as the game demands that the player sprints, their risk is much greater as we haven’t prepared them properly to do that. We believe now that regular sprinting exposure (appropriately placed in the training week) will confer protection from hamstring injuries (7).

As discussed, an individual player is their own complex system. Their performance will emerge from the interaction of their technical, tactical, physical and cognitive capabilities, which are all intertwined. We need to treat each player within our squad as an individual and design their training programme accordingly.  This should develop their capabilities in line with the demands that will be placed upon them by the playing style/game model and the competition, whilst considering their own personal history (injuries, training age, maturation status etc).

The on-field training should then reflect the game model, and competition demands sufficiently to allow the player to apply, develop and exhibit these physical capabilities in context of, and interwoven with, the cognitive, technical and tactical demands. Again, through research conducted in-house, I have seen the importance of training at match intensity during the week for reducing risk of injury and increasing performance; come the weekend and the research shows that maintaining higher chronic loading will help to reduce injury risk (8).

The growing appreciation of these factors have led to moves away from more traditional periodisation models first developed in individual Olympic sports where physical qualities were trained in an isolated but sequential manner. The rise of Tactical Periodisation models (9) has attempted to address team preparation holistically during the on-field training itself. Different constraints are placed upon the design of the practice on a day-by-day and week-to-week basis that provide affordances for technical, tactical, psychological and physical attributes to be overloaded on any given day.

When sports science and performance blur together

The support staff around the players need to understand this process and the underlying motivation for it each day from the coaching staff. Physical preparation, therapeutic work, psychological skills training all need to be complementary to this process and not detrimental.

As each player is their own complex system, they are themselves closest to the action. No one should know the player’s body and how it feels better than them, though admittedly this takes time to learn as a professional athlete.

I believe that a player-involved as opposed to player-centred approach is vital in developing this knowledge. Although the difference is subtle, it is an important distinction to make. In a player-centred model, the team of practitioners, ologists and experts discuss the player and develop a plan, drawing on all their expertise. A player-involved model brings the player into that process, involving them in the decision making and design of their training. The player needs respecting as a key member of the interdisciplinary team. Not only will this help to develop the player’s understanding of their body and the training process, but also their investment and trust in the programme. This is key in a sport such as football where the link between doing physical work and performance isn’t always immediately obvious and the talent pool is global; from different cultures and backgrounds.

The whole programme therefore needs careful management in a trans-disciplinary manner. When sports science first entered football around 30 years ago it was perceived as a standalone service where players spent time separately to the coaching team. This then developed into larger multidisciplinary teams of practitioners working within their field of expertise, but they were still often siloed. The rise of the Head of Performance brought distinct disciplines together to form interdisciplinary teams operating in a more integrated manner.

These lines are now blurring further. Technology has allowed S&C coaches to do many of the things that were previously the domain of the sports scientist (e.g. analysing jump tests). The rehabilitation process starts with the doctor or physio but ends with technical coaches delivering elements. Analysts and sports scientists co-create drills that match the technical, tactical and physical demands for a player completing some additional conditioning work.

What needs placing around a complex system, as a way of helping to manage and steer it in the direction we need, is a framework that guides those within the system in their decision making.

Psychology is a case in point.  There is a clear need for performance psychology to help develop the toolkit of capabilities that players have at their disposal, and the wider training should help to develop and test these capabilities in a realistic manner. However, everyone in the organisation has a brain between their ears and is interacting with one another so is, to a greater or lesser extent, doing psychology in some way. A framework, or Psychologically Informed Environment (PIE) is essential to ensure that as far as possible all the interactions happening within an organisation are in service of the performance (and I would consider wellbeing intrinsic to performance) and not detrimental to it.

So, we return to the fractal nature of complexity and the different scales at which complexity exists. The sporting organisation itself is a complex entity and each person within it will exert different levels of control at different times.

This has implications for the way that we lead these environments, and this is what I want to delve into in the third and fourth parts of this series.

Summary

• Performance in sport emerges from the interaction of the tactical, technical, physical and cognitive demands placed upon the player, and then the team.
• When preparing teams, we need to give the players the combined skillset to recognise and solve problems on the field of play in the moment, as practitioners trying to place more control will only result in bigger errors and problems.
• Instead, constraints should be placed around the practice space to allow the desired response to emerge.
• As much as possible, practices should then be designed in a complementary manner, with one eye on the whole.
• Including the player in the process has a two-fold positive effect. It educates the player and increases buy-in to the programme.
• Can you create a clear framework for performance in your environment?

References

1. Taleb, N.N., 2012. Antifragile: Things that gain from disorder. New York: Random House.
2. Gabbett, T., Jenkins, D., & Abernethy, B., 2009. Game-Based Training for Improving Skill and Physical Fitness in Team Sport Athletes. International Journal of Sports Science & Coaching, 4, pp. 273 – 283.
3. Kinnerk, P., Harvey, S., MacDonncha, C., & Lyons, M., 2018. A Review of the Game-Based Approaches to Coaching Literature in Competitive Team Sport Settings. Quest, 70, pp. 401 – 418.
4. Manninen, M., Magrum, E., Campbell, S., & Belton, S., 2024. The effect of game-based approaches on decision-making, knowledge, and motor skill: A systematic review and a multilevel meta-analysis. European Physical Education Review, 31, pp. 18 – 32.
5. Clemente, F., Ramirez-Campillo, R., Nakamura, F., & Sarmento, H., 2020. Effects of high-intensity interval training in men soccer player’s physical fitness: A systematic review with meta-analysis of randomized-controlled and non-controlled trials. Journal of Sports Sciences, 39, pp. 1202 – 1222.
6. Silva, M., Fonseca, P., Fernandes, R., & Conceição, F., 2024. Is Running Technique Important to Mitigate Hamstring Injuries in Football Players?. Applied Sciences.
7. Edouard, P., Mendiguchia, J., Guex, K., Lahti, J., Prince, C., Samozino, P. & Morin, J., 2022. Sprinting: a key piece of the hamstring injury risk management puzzle. British Journal of Sports Medicine, 57(1), pp.4–6.
8. Morgans, R., Oliveira, R., Mandorino, M., Zmijewski, P., Ryan, B., Modric, T., Teixeira, J. & Moreira, A., 2026. The loading impact of training and match-play on non-contact muscle injuries in elite male soccer players: A seasonal analysis. Biology of Sport, 43, pp.107–114.
9. Delgado-Bordonau, J.L. & Méndez-Villanueva, A., 2012. Tactical periodization: Mourinho’s best-kept secret? Soccer Journal, May–June, pp.28–34.

By Jack Nayler

I first stumbled across the concept of complexity a little over ten years ago and it was a watershed moment in my career.

However, in a truly complex manner, it was the combination of my lived experience to that point, my educational background and the reading I was doing in my own time around the subject that led to my appreciation of complexity and its implications for those concerned with sporting performance.

Over the course of four articles, I want to explain how I see the world of elite sport, the complex system at its heart, and the most effective way I currently see of managing performance within that context.

I will delve into the implications for sports and the operations within teams before outlining what this all means for leaders in this space.

But first, I want define what a complex system actually is and set out its characteristics.

Learning from failure

My real understanding came, inevitably, in learning from failure.

The white paper by the late Dr Richard Cook of the university of Chicago entitled How Complex Systems Fail was instrumental in helping me to understand the ramifications of complexity on the undertaking of performance in a sports setting.

Dr Cook was an anaesthetist and simultaneously and internationally respected researcher. His short treatise is regarded as one of the most influential works in the field of patient medical safety. It was this understanding of how systems fail that brought together everything else I had seen and learnt and began to change the way I saw performance management in professional sports.

Around this time, I was challenged by a friend in the industry to put together my thoughts on building a performance department for a sports team. I found it challenging just to make an org chart and list positions without giving the background and rationale for why and how the department existed in that structure as well as its philosophical construct. This exercise of transferring ideas from my head on to paper forced me to critically confront my assumptions and crystallised my thoughts on how I believe we need to operate in the complex environment of elite professional team sports (specifically football as this has been my professional experience).

So, what do we mean by complex?

Dave Snowden is a researcher in the field of knowledge management and is the creator of the Cynefin Framework that helps us to make sense of the different types of environments in which we operate.

‘Cynefin’, which is pronounced ‘ku-nev-in’, is a Welsh word explaining there are multiple factors in our environment and our experience that influence us in ways we can never understand.

The model contains five domains, all of which can exist at any given moment, and we move between them:

Source: HBR

The clear domain has obvious cause and effect and well-established best practice. There are many examples of this in elite sports, for instance, data hygiene when downloading and analysing GPS data or packing medical equipment for an away match.

In the complicated domain, there are correct answers to problems, but they may take some expertise or understanding to deliver and there are governing constraints within which the answer will lie.

An example from sport would be developing a fuelling strategy for a player in a match. We need learned expertise in nutrition and we need to do some analysis on the demands that player faces in match play, as well as understand how their physiology responds to those demands. There are then governing constraints (carbohydrate is the main fuel source in performance) but within those constraints, the solution will be different depending on the sport and the athlete, but the solution can be determined.

I find the easiest way to consider the difference between a complicated and a complex environment is by using the analogy of a car.

A car is an extremely complicated piece of technology. The first practical automobile was invented by Karl Benz in 1885 and had several hundred components. The modern family car by comparison contains over 30,000 parts on average.

Despite this huge number of component parts, should one of them fail and the car stop working, the defective component can be replaced and the performance of the car restored. The performance of the car in this case is its ability to move with you on board and there is a linear process from depressing your foot on the accelerator to make that car move. A skilled technician should be able to completely take the car apart, rebuild it and restore its performance.

Take that same car and ask it to transport you across a city such as London and it enters a complex system where the performance of the car (the time it takes to transport you from point A to point B) is no longer determined by the car itself (it would make little difference if you drove a Ferrari or a Fiat), but in the interaction of the inter-connected parts that make up the complex system. These include the status of the driver (in how much of a hurry they are and their relative stress level), the other cars and their respective drivers, traffic signals, roadworks, cyclists, pedestrians, emergency services, major events going on that day, the time of day and the weather etc. There are many other potential components to the system, not all of which are obvious when sat in the car itself.

The performance of the car (how quickly it reaches its destination) will emerge from the interaction of all these components and each one is concurrently performing at the centre of their own complex system.

So, the first thing to know is that in a complex environment, performance emerges from between the components an in inter-dependent manner, and not from the summation of the performance of each component in isolation.

The next part to understand about complexity is that it is fractal. Fractals are geometric shapes that contain the same detailed structure at ever smaller scales. This means that complex systems exist at smaller and larger scales and nest within one another. They simultaneously are affected by the scale below and affect the scale above.

Below the scale of our car, the driver is their own complex system, and their performance is determined by (amongst other things) their genetics, upbringing, education, wellbeing, as well as how well they have slept last night, what they had for breakfast and whether they are running late or not.

At a larger scale, the performance of the traffic system designed by city planners is affected by the performance of all the cars on the roads.

The person closest to the action in the complex system has the greatest chance to affect it at any given moment, in this example it is the driver of the car. Each decision they make will create a new reality and alter the course of the complex system (for reference see the film Sliding Doors). The decision to put your foot down to get through an amber light rather than braking in anticipation of a red light will affect the course of the complex system and other components within it.

This person closest to the action may have the greatest chance to influence the performance of the system, but they also have the narrowest focus and least ability to see the big picture. This is where external information can help inform their decision (SatNav, Waze or radio traffic reports). Ultimately though, it remains their decision.

Because performance emerges in real time as we navigate through the city and react to what we encounter in front of us, we cannot with complete accuracy predict what will happen in the future as we set out on the journey, or how good our performance (the journey time) will be.

All decisions taken by the driver therefore contain an element of risk and are (hopefully educated) gambles. These decisions are being made on a moment-by-moment basis are determined in part by what has already happened and will influence what is to come.

As all the components in the system are simultaneously operating in their own individual complex system, agreement between them isn’t perfect. Thus, complex systems are never perfect, they operate in a sub-optimal mode. No route across London provides a perfect path where you will be able to drive without braking or even coming to a stop. The challenge is that we cannot know exactly where the imperfections will lie.

Once we have finished our journey and the performance is determined, the impact of all our decisions is laid bare. With hindsight our choices take on a sequential profile and we can fall victim to a narrative fallacy, where each decision makes sense in context of what came after it. What we need to remember is that at the time we made each decision, we were blind to the future and couldn’t know exactly the outcome. That left turn that led to roadworks suddenly becomes a disaster that caused all our problems, whilst the decision to cut through the backstreets, a moment of genius. However, we will never know the alternate realities of the other options we could have selected.

The last part of complex systems I wish to convey is that the more we try to control the system, the more we leave ourselves open to system errors adversely affecting our progress in the long-term.

By control I mean to attempt to force or determine an outcome. The decision to jump a red light or speed along a section of road can lead to being pulled over by the police, which will cause a delay that greatly outweighs the seconds saved through our actions. The right way to operate in the system will emerge by experimentation, trying different routes, times of day or even modes of transport to complete the journey.

To bring us out of an over-extended analogy and back into the real world I want to emphasise that we should not be fatalistic about complexity. I don’t want to come across like the system will determine the outcome, regardless of what we do to affect it. I believe we are an integral component in any system with the chance to affect its direction and outcomes (just remember they might not be perfect).

If we are also able to step back and appreciate the interaction between systems at larger and smaller scales than that in which we are currently operating, we can be very powerful.

Chaos and Confusion

The final two domains in the Cynefin framework are Chaos and Confusion. Chaos is where there are no clear rules or cause and effect at all, even with hindsight, and it is better to act now and think later, shooting more from the hip.

Confusion is the dark centre of the framework, when you aren’t sure which of the other four domains you are currently in.

Most of the time in elite sports I believe we deal with complexity and thus I think it is the most important to try and understand. In the next two parts I will go on to discuss the implications of operating in this domain for sporting organisations, and what that means for leaders in this space.

Summary

• In a complex environment, performance emerges from the spaces between the components in an inter-dependent manner.
• Complex systems are fractal – they exist at smaller and larger scales and nest within each other.
• The person closest to the action in a complex system has the greatest chance to affect the outcome.
• Our knowledge and expertise are constantly changing in complexity.
• We cannot predict the future with complete accuracy, so any decisions made are essentially gambles.
• Complex systems are not perfect.
• Adding in control can lead to greater problems in the future.
• We are an integral part of the complex system, so can affect it greatly.

References

Cook, R.I., 2000. How Complex Systems Fail. [online] Available at: https://how.complexsystems.fail/ [Accessed 29 September 2025]

The Cynefin Company (n.d.) The Cynefin Framework. The Cynefin Co. Available at: https://thecynefin.co/about-us/about-cynefin-framework/ (Accessed: 1 October 2025)

By John Portch

‘Peace-time plans are of no particular value,’ wrote former US President Dwight D Eisenhower in a letter to a US diplomat in 1950, ‘but peace-time planning is indispensable.’

Eisenhower liked the sentiment enough to repeat variations during his time in the White House and the appeal to people working in elite sport is obvious.

In fact, Patrick Mannix, the Sports Science Senior Manager at US Soccer, began his recent presentation to Leaders Performance Institute members with that very line.

“The idea behind this quote is that high-performance teams don’t necessarily have a static plan,” said Mannix.

“The plan is constantly evolving as new information comes to light, whether that’s in relation to the tournament that we’re playing in, the players that we’re working with, and a variety of other contexts that are relevant to the world of international soccer.”

With those words, Mannix set the scene for a discussion that centered on performance planning in the international game, specifically the development of camp training plans for players who join up from their respective clubs in the US and beyond.

First, he offered a summary:

Mannix then shared how he and his colleagues approach international training camps from a sports science and medicine perspective with the help of this cycle:

“Building rapport and trust with those clubs is massively important,” said Mannix, “because that helps us drive a lot of the exchange of information.”

He then outlined the common challenges he and his team face in the realms of communication, health & safety and load management:

In explaining how they meet those challenges, Mannix focused on three areas in particular:

1. Club and country alignment
2. The time of year
3. Camp objectives

1. Club and country alignment

The US national teams draw on players from across the globe and, even for matches in the US itself, such is the size of the country that most personnel will have made a long-haul journey.

This map, which depicts the travel schedule of the US men’s team during the 2025 Concacaf Gold Cup, provides some idea of the challenges present even in a domestic setting:

“We need to know when our equipment and staff are arriving and where our players are coming from,” said Mannix in reflection on this map. It calls for close collaboration between the technical/coaching staff, the high performance team and the operations team.

“When a coach is trying to build out the session plan, the right hand is a good sports scientist or a performance coach, and the left hand is the first assistant, and those three individuals are working very closely to ensure that there’s a good plan in place for every training session,” Mannix continued.

“There’s good understanding as to what the availability of the players is going to be, particularly in the first two days of training, because what we’ve found through communication with clubs is we sometimes have to be flexible when players are coming into our environment simply because although Europe observes FIFA windows, we have to work with our partners in MLS on when players are released to come and join our environment.”

Mannix and his colleagues understand the range of fixed and dynamic constraints they face. They use that understanding to find optimization indicators.

2. Time of year

The leagues of North America operate on a different seasonal calendar to their European counterparts, which requires tailored approaches to preparation and recovery for each player.

Staggered arrivals in camp is a prime example. Players may be excluded from certain match days depending on their status.

Additionally, the federation will try to use domestic camps “to address the identity of the team” and “hybrid camps where we look to go abroad, ideally to play opponents from Africa, Asia, and Europe so we get a variety of different opponents of the kind that we could potentially face in a World Cup.”

Travel logistics are a focus too. “We try to increase our sleep and recovery opportunities, decrease the number of flights to hopefully avoid a situation where the players have to get up at the crack of dawn to hop on a plane,” said Mannix.

Then there are cultural considerations. “The November window for the women’s national team will overlap with the Thanksgiving holiday,” he said, adding, “we’re working with chefs to ensure that we can put together a really creative Thanksgiving meal so the team feel like they have that communal or family experience.”

Ultimately, when it comes to periodizing camps, US teams have eight time scales to consider:

These come with several potential challenges:

Mannix shared the example of a convalescing player joining the men’s national team for the 2024 Olympic football tournament. “In close collaboration with the club, we mapped out the tissue healing process, what the rehab was going to look like and then also what his reintegration into his team training back in his club environment would be,” he said.

“Then we had to negotiate if he were to join us in the Olympics what his match exposure would look like once he joined us, because his first time competing in official competition following the injury would be under our care. So it was super important for US Soccer that this individual was included in the roster because of his long-term trajectory within the national team.”

3. Camp objectives

The coaches and support staff at US Soccer develop training plans three weeks prior to a camp, with session plans devised two weeks out once player arrival times are confirmed.

“We will design things from a team level, but then we also have to look at matters very closely at an individual level when we’re trying to safely integrate players into our national team environments.”

Mannix also spoke of periodization (the macro-level planning of when and why) and programming (the micro-level execution of what and how). He explained the distinction using the following table:

“Most of the time, we are dealing with tapering strategies and figuring out how can we optimize players’ readiness going into competition,” he said. “So it’s often an exercise in fatigue management when they’re coming into our environment and not necessarily trying to drive fitness adaptations, but, on the flip side, we’re also there to potentially facilitate a lot of those long-term physiological adaptations that are occurring.

“When it comes to planning, some of these training variables are super important. Things like training frequency, density, volume, and intensity, ensuring that those are squared away and, with our coaching staff, exercise order. So when it comes to building out session plans, making sure that the sessions are sequenced in the correct fashion.

“Again, I think that’s a lot of close communication and collaboration with primarily our head coach and our first assistant.”

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Main image: Dean Mouhtaropoulos/Getty Images for FIH

By Rachel Woodland

The Women’s High Performance Sport Community Group is an action-orientated space for those working in high performance sport.

Since its inception, and through conversations across sports and nations, we’ve noted the importance of transitions in women’s sport, particularly as athletes come to the end of their professional careers.

The topic of transitions formed the basis of our first group conversation of the year, with the conversation led by former athletes Giselle Ansley, a Senior Account Executive with Specialist Sports; Emily Defroand, the Football Communications Lead at West Ham United; and Emma Mitchell, who recently left her position as a Performance Lifestyle Advisor at the UK Sports Institute and who worked directly with the duo during their playing careers.

Ansley and Defroand are former GB Hockey players, who won a wealth of medals between them. Ansley won Olympic gold and bronze, as well as Commonwealth gold, silver, and bronze. Defroand won a European bronze, as well as a Commonwealth bronze. Both have won many a domestic title too.

Mitchell, who won a PLx Award in 2023, won the 1994 Women’s Rugby World Cup playing for England and helped set up the Saracens women’s team.

Over the course of the conversation, we delved into Mitchell’s work and the realities for Ansley and Defroand as they began to transition in their careers.

Why it’s valued

Ansley knew she was aiming to leave post-Paris (2024) and began working with Mitchell post-Tokyo (2021). For her part, Defroand suffered multiple injuries where her body almost told her she needed to plan ahead.

In reflecting on her playing days, Ansley said: “In fact, Emma Mitchell’s role in Great Britain hockey and the impact that she had on me personally effectively changed my life.”

Mitchell had experiences from a different sport, which helped her leverage her expertise around coaching the person. She became immersed in the team behind the team and working with the wider staff and athlete squad in the pursuit of a common goal. “I don’t think there’s anything more powerful than that in sport because everyone is committed to the same thing,” she said. “It’s not necessarily a medal or winning a World Cup. It’s bigger than that and it’s something that’s so unifying. It’s quite incredible in terms of engagement levels.”

The realisation that playing a sport as a professional won’t be an option forever meant it wasn’t taken for granted. It also meant that they wanted to make the most of the opportunity and soak  up learnings and conversations with practitioners.

This is how it works:

1. There’s been a shift from career coaching to managing transitions, which covers everything from someone joining the programme, to sustaining a long-term injury or any other significant change whilst in the programme, with extra emphasis on ‘leaving well’.
2. Leaving well tends to involve starting to plan early. It comes back to knowing each athlete’s individual journey, and working at their pace. They have to own the process.
3. Values exercises underpin much of the work. One of which involves spreading out many words that might represent someone’s value and them collating those they feel most strongly align to themselves, and whether they’re ‘always valued’ or ‘less valued’. And remember: it can be just important to know what you don’t value.
4. Former athletes are invited to share how it worked for them, and hearing about a range of experiences with the process. Defroand said:

“Don’t get me wrong when I was at Bisham [the HQ of GB Hockey], I had absolutely no intention to retire at 26 but by being in the same room as athletes, some that have retired in their own terms, some that haven’t, some of them that tried through selection or injury. Everyone’s experiences are completely unique to themselves, but having heard from other athletes their first experiences of how their transition worked for them really helped me understand and know how complex that process is.”

5. Make the most of time when athletes can’t play. For example, when they’re injured. Using the network of athletes and people in the community, where there are so many people willing to help.
6. Remember that many of the skills you learn through your sport are transferable, highly valued, and not as common as you think they are, such as discipline, teamwork, leading, and following.
7. Peer to peer programmes with athletes from other sports and mentoring programmes. “I still don’t know how many people understand in the moment just how valuable these skills will be later in life, but just keep telling them that they really are,” said Ansley.
8. For Mitchell, it was important to get to know each person. There was a list of approximately 20 athletes who were seen as high potential, who GB Hockey wanted to make sure they stayed in the sport. Mitchell said:

“I focused on those and had some success with some of those. It’s just building up a little bit of success, building up good rapport with the group, being present in a lot of culture work, which I think is just so important. And then trying to work with each individual away from the performance environment to progress whatever it was they were looking to do.”

9. To also have someone who isn’t a coach making decisions about selection have these conversations is powerful, as the athletes can open up further and know they’re not there to deep dive into a specific skill or tactic. Defroand said:

“Regardless of whether you come from that sport or not, it’s about how we’re developing us as people rather than just the hockey player. [It’s about] providing the safe space to talk and explore thoughts and work through challenging situations and developing other identities; being aware of other identities that are within you. Experiences that give you perspective and make you feel so lucky because you know you’re in the sport for a certain amount of time and that that will be it. [This can be] so valuable.”

What’s missing?

“I really don’t think we should underestimate the impact that this sort of support during and after each transition can have,” said Ansley. Not all sports get the excellent support that Mitchell has provided at GB Hockey. Providing the opportunity from an early stage of an athlete’s career is critical, even if they don’t engage with it immediately.

With more athletes not postponing starting a family until the end of their athletic careers it’s important to support this transition too.

Support must be there for athletes so that when they do enter the working world they’re not starting from the bottom again. Support must also be there for businesses to understand the transferability of an athlete’s skills, as well as the fact that female athletes are coming from a very different context to male athletes.

What can be done when resources are limited?

1. Think about those already in your staff that might be interested in developing in this area and could upskill themselves to provide some support and some signposting.
2. Use former athletes to share their stories.

What does it mean for others in roles supporting athletes?

Even thinking about it shows a level of care that will be appreciated by athletes. Showing understanding, but also being accepting of each athlete being in their own place with their own mindset, especially when dealing with injuries. Some might want to make the best use of that time, whatever it may be. With others believing that the best use of their time and energy is to focus solely on recovering. Some roles are in a great place to have regular check-ins, with a different bond to that of a coach. A chat can go a very long way.

Make it stick to ensure it delivers an ROI

From Mitchell’s perspective, part of the key to her success in her role came from GB Hockey choosing to embed the service within its programme philosophy. The original hire for the role came from GB Hockey’s programme budget rather than UK Sport funding for the role, a true reflection of how much they valued the work.

She also spoke about head coaches who didn’t see the work as duty of care, but as performance enhancing if done well. It’s helped extend careers, and support players enjoy an extra Olympic cycle because they dealt with what was coming next and the anxiety that can lead to.

The impact of these conversations, and the work being done by performance lifestyle advisors, has on culture shouldn’t go amiss, especially when the culture directly impacts performance in the view of the athletes.

For the athletes, the work with Mitchell helped with their motivation and longevity. Both Defroand and Ansley shared that by completing exercises like the values one elevated their appreciation for their sport and the level they were competing at. It motivated them to train their best and unlocked new levels of effort to give. It helped refine their athletic goals, but also their goals beyond that. In early days working with Mitchell, former GB Hockey player Sarah Evans [who also joined us on the call], found that there was real benefit to doing the work on herself, to help with her confidence if dropped, and to ensure that she was working to get selected knowing how she could help the squad whether or not she was on the pitch.

Mitchell said: “My feeling is that we all need a purpose and the type of people who are in sport at the elite level are incredibly driven so they will want to find something. It may never be quite the same as putting on a GB Hockey vest, but they want something that is fulfilling in a similar way. So helping them with that. And there’s research now that that actually demonstrates that athletes who engage in this type of work are likely to become the leaders in their sport and they are also likely to extend their careers, so it is actually seen as one of those that has a performance impact as well.”

Mitchell also signposted Professor David Lavallee from University of Stirling, specifically his research on transition support and measuring impact. She said: “We now capture everything we do on one database and part of that is the numbers bit. To just demonstrate, the Paris cycle was three years. I think my colleague working with the men and I had approximately 3,000 interactions across the two squads. It’s a big time sync recording all of this, yeah. It’s almost not justifying our existence, but it’s at least capturing some of that.”

Finally, we also spoke about supporting athletes to stay in sport when their playing careers come to an end. Whilst there are all sorts of initiatives to try and encourage athletes into coaching positions and gaining coaching qualifications, or staying within sports (for example, UK Sport’s Athlete to Coach programme), the reality is that even at international level coaching renumeration can be relatively low, and is naturally all consuming. For Mitchell, her role as a Performance Lifestyle Advisor was another way of deploying her coaching skills.

By Aaron Walsh

In this final article, I wanted to address the most common questions I get from coaches and organisations regarding mental performance and building a programme.

The first questions is often: how do we find the right person to lead that programme?

Before we proceed, I want to review the previous articles and examine why this question has proved challenging.

Finding the right person is difficult without the structure of a strategic program. The following quote is from a coach I interviewed while conducting my research. It perfectly captures the essence of the challenge:

“In other areas of performance, we give a clear mandate of what we want to happen in the programme, there are regular checkpoints to ensure we are on track, and we review the work after the season, with the mental stuff [skills] we tend to find a person and just let them loose, we don’t follow best practice.”

To prepare the provider for success, we need to view the work through the right lens. Rather than offering a reactive service, we aim to create a strategic program. We want to anchor the work in the foundations established throughout this series. Here are five crucial actions we can take:

1. Define the approach: Unless we define the scope of the work and set clear expectations regarding the time needed to achieve the desired outcomes, measuring the effectiveness of the work becomes impossible. For example, if we expect the team to have a fully integrated program while only employing someone for a few days each month, that goal is unachievable. Both the team and the provider will be left feeling disappointed by the gap between the intended impact and the actual results. Being realistic and resisting the urge to over-promise allows the program to be built at the right pace and in the right way.

Key questions:

• Before employing someone, are you and your team clear about your resources and time capabilities?
• Does this match your expectations of the provider?

2. Have a clear framework: With the range of subjects and focus areas in sports psychology, it can feel overwhelming for providers and teams to determine where to begin. However, a straightforward framework can offer a strategic approach that brings clarity and direction to their work. This helps prevent providers from jumping between various topics each week without achieving anything meaningful.

Key questions:

• What exposure has the team had to mental skills training?
• What foundations need to be built for the programme to be successful?
• Does the provider have the knowledge and experience to deliver these?

3. Have the right content: Mental skills are often presented in a generalised manner that overlooks the specific needs of athletes. My research found that “lack of relevance” was identified as one of the primary reasons teams struggled to see the impact of the work. If we can collaborate with the provider and clearly outline the challenges the athletes face, we can deliver a programme they can connect with.

Key questions:

• Do we know the mental demands of the sport?
• Is our content designed and presented to meet these needs?
• What are our athletes looking for in a programme?

4. Nail the delivery: For the programme’s success, it’s crucial to define how the work will be delivered. We need to align with the provider on the execution. The brief can incorporate a blend of group work, one-on-one sessions, and support for coaches. Additionally, we must discuss and agree on the provider’s presentation format and session duration.

Key questions:

• Which areas do you think will improve through mental skills training?
• Would you like the provider to collaborate with both athletes and coaches?
• What is the main method you envision for delivering this work?

Once the foundations mentioned earlier are set and the key questions have been tackled, you’ll be in a good position to identify who would be the best fit for the team and the programme.

Here are some questions to consider with potential candidates to help you find the right fit. I’ll take a practical approach, as the qualifications and experience required will differ based on each team’s needs.

1. Can they connect with people from various backgrounds and build trust?
2. Do they have sufficient knowledge and resources to support the players and staff?
3. Are they effective communicators who can engage a room?
4. Do they align with the values and performance philosophy of the head coach?
5. Do they understand the mental challenges faced by the team? (Both cultural and performance-related.)
6. Do they understand group dynamics and their influence on the collective mindset?
7. Are they able to propel work across the entire system?
8. Do they recognise what success looks like and how to evaluate it?

The final aspect I want to explore is how we can integrate them after we’ve identified the person we think is suitable for the team.

1. Clearly mention when introducing them that their role is to enhance performance, rather than just to fix underperforming athletes.
2. Include them in the coaching team rather than in a medical role unless they hold a clinical position.
3. Make the mental aspect of performance a topic you review weekly, and have them lead that process.
4. Involve them in the team’s daily rhythm. They can assist with training, support the S&C team, and more. The more you normalise their presence, the more likely they are to be integrated.
5. Regularly seek their input on coaching, leadership, and the overall health of the environment.

As this series draws to a close, I believe that this important yet overlooked aspect of performance will become a key differentiator for teams that choose to engage. Considerable investment has gone into the physical and skills components of performance. While there are still gains to be made, these will be marginal. The mental performance of teams is a sleeping giant that has yet to be fully unleashed. Teams that dedicate time and resources will see the benefits.