22 Feb 2022
ArticlesRecommended reading
How Your Training Sessions Can Better Promote Athlete Learning
The State of Play Series: Coaching the Modern Athlete
Framing the topic
An interesting thread of discussion amongst our Leaders Performance Institute members has been evolutions in the daily coaching environment, particularly pertaining to session design. The reasons for this stem from the need to create stimulating sessions for the modern athlete or learner. During this virtual roundtable, we explored some of the focuses across different environments.
Discussion points
What are some of the things you are prioritising in relation to your current culture and why?
The most effective leaders in a VUCA world do not chase certainty. They provide clarity amid ambiguity, empower others to act and remain anchored to a clear purpose. This Leaders Performance Institute roundtable explores the leadership practices, strategic approaches and critical skills that help organisations respond, re-plan and rebuild in the face of constant disruption.
The UK was in the early weeks of its first Covid-19 lockdown, while organisations across the US and Europe were adapting to widespread restrictions, remote working and an unfolding public health crisis. For participants, the challenge was to respond to disruption and lead through it without losing sight of long-term purpose and performance.
While the circumstances were unprecedented, participants agreed that the challenge facing leaders was clear: provide clarity, maintain trust and help people move forward despite uncertainty.
Leading through uncertainty
Participants were united by a common challenge: how to lead effectively in a world characterised by volatility, uncertainty, complexity and ambiguity (VUCA). Discussion centred on adaptive leadership, strategic planning and organisational resilience, with a particular focus on the leadership behaviours that have emerged during periods of disruption.
Many were grappling with similar questions. How can organisations adapt while remaining true to their purpose? What leadership approaches are proving effective? And how can today’s responses be translated into long-term strategies that strengthen organisations for the future?
A recurring theme was the need to move beyond traditional leadership models. Participants noted that uncertainty demands a different mindset, one that values adaptability, learning and collaboration over control and certainty.
Leadership in a VUCA world
One of the strongest themes to emerge was the importance of vulnerability. Effective leaders recognise what they do not know, actively seek alternative perspectives and create environments in which others can contribute solutions.
Rather than positioning themselves as the source of all answers, successful leaders foster followership. In uncertain circumstances, people are more likely to commit to a journey when they understand the direction of travel and trust those leading them. Clear communication and a shared sense of purpose become more valuable than certainty.
Participants also highlighted the shift from command-and-control leadership towards empowerment. The pandemic accelerated this change, forcing leaders to delegate authority and trust individuals to take initiative. Many felt this greater autonomy had unlocked creativity and ownership that should not be lost as organisations return to more stable conditions.
Several contributors contrasted two distinct leadership responses to uncertainty. Some leaders become paralysed by incomplete information, delaying decisions while seeking clarity that may never arrive. Others accept uncertainty as a permanent feature of the environment, gather the best information available and act decisively while remaining open to adjustment.
Values and vision were identified as critical anchors during turbulent periods. While priorities may shift in response to changing circumstances, organisations benefit from remaining connected to their core purpose. Leaders should therefore focus on translating enduring values into behaviours that remain relevant in the current environment.
Strategic responses to disruption
Discussion also examined how organisations can respond strategically to uncertainty.
Participants stressed the importance of distinguishing between what is known, what is unknown and which unknowns are most critical to understand. This clarity helps leaders focus their efforts and avoid becoming overwhelmed by complexity.
A widely discussed framework was the three-phase model of ‘respond, re-plan and rebuild’. While many organisations naturally focus their attention on immediate response, participants argued that leaders must simultaneously prepare for future phases. Organisations that emerge strongest from disruption are those that use the present moment to redesign, rather than simply recover.
The group also reflected on the opportunity disruption provides to challenge long-held assumptions. Participants suggested that certain “sacred cows” may no longer serve organisations in a rapidly changing environment. The challenge for leaders is identifying what is truly essential and what can be reimagined.
Another key recommendation was the deliberate creation of “messy networks” that bring together diverse perspectives. These informal feedback loops help leaders test assumptions, gather intelligence and maintain connection with their people during periods of rapid change.
Five traps that slow organisational response
Participants identified five common pitfalls that can prevent organisations from adapting effectively:
Each trap reflects a desire for certainty at precisely the moment when flexibility and learning are most needed.
Five skills leaders must master
To navigate uncertainty more effectively, participants highlighted five critical leadership capabilities:
1. Choosing a response
Leaders may not control events, but they can control how they respond. Deliberate action is more effective than reactive behaviour.
2. Situational humility
Effective leaders listen deeply, invite diverse viewpoints and remain open to changing their minds as new information emerges.
3. Sense-making
People look to leaders to help interpret uncertainty. Creating a coherent narrative allows organisations to move forward with confidence despite imperfect information.
4. Empowered leadership
Empowering others to act encourages initiative, ownership and faster adaptation.
5. Facilitating learning
Learning must occur in real time. Leaders should create systems that capture insights, encourage experimentation and enable continuous improvement.
Key takeaways
The discussion concluded with several practical principles for leaders navigating uncertainty:
Ultimately, participants agreed that leadership in a VUCA world is not about predicting the future with greater accuracy. It is about building the adaptability, resilience and collective capacity needed to thrive regardless of what comes next.