Featuring insights from the Rugby Football Union, USA Swimming, Tottenham Hotspur and the Football Association among numerous others.
Session 1: From Grassroots to Elite: Inclusion at Every Stage brought to you by Science in Sport
Speakers:
Joel Shinofield, Managing Director, Sport Development, USA Swimming
Jatin Patel, Head of Inclusion & Diversity, Rugby Football Union
Moderator:
Shona Crooks, Head of Equity, Diversity & Inclusion, Management Futures
We kicked off Day 2 with an extremely insightful session where Joel Shinofield and Jatin Patel delved deeper into how they are able to weave Inclusion and Diversity work into the fabric of their organisations.
Inclusion:
What are you doing to make your organisations inclusive?
Session 2: Psychology and Purpose: Creating a Thriving Team Environment
Speakers:
Andrea Furst, Sport Psychologist, England Rugby and Surrey County Cricket Club
Helen Richardson-Walsh, Performance & Culture Coach, Tottenham Hotspur FC
For session two, we had a peer to peer interview between Andrea Furst and Helen Richardson-Walsh, who worked together as psychologist and athlete to win Rio 2016 Olympic Hockey Gold for Great Britain. The pair talked us through how they were able to create a winning team environment and the importance of the role psychology can play in performance.
GB Women’s Hockey Vision:
Individual mindset: Knowing your ‘A Game’
Session 3: When Sport Meets Culture: Lessons from the New Sports
Speakers:
Lorraine Brown, Head of Performance, GB Climbing
Rob Pountney, Chief Operating Officer, Breaking GB
Moderator:
Edd Vahid, Head of Academy Football Operations, The Premier League
The final session before the lunch break, we heard from Lorraine and Rob who have been at the forefront of two new sports, and how they preparing for Olympics whilst staying true to the culture of their sports.
Session 4: Culture and Collaboration: Learning Through an Interdisciplinary System
Speaker: Carl Gombrich, Academic Lead & Head of Teaching & Learning, London Interdisciplinary School
Moderator: Jeanette Kwakye
In this session we heard from Carl about why interdisciplinary education is so important, rethinking expertise, and finally Interactional expertise.
Interdisciplinarity:
Interactional Expertise:
Relationship to Interdisciplinarity:
Session 5: Case Study: England Lionesses
Speaker: Kay Cossington, Head of Women’s Technical, The FA
Moderator: Jeanette Kwakye
The final session of the day was one not to miss. We heard from Kay Cossington who took us through what it took to win European Gold.
Where the journey began:
Building their own Identity:
New Women’s Strategy:
“Play for the little girl inside of you who dreamt of being here one day” – Sarina Wiegman’s team talk ahead of the European Final.
Featuring insights from British Olympians Dina Asher-Smith and Montell Douglas, the English Premier League and the worlds of trading and the performing arts.
Session 1: The Lessons I Learned: Rebuilding After Setbacks, brought to you by our Main Partners Keiser
Speaker: Dina Asher-Smith, Team GB Olympian
Moderator: Jeanette Kwakye
To kick off the two days of insights, we had the incredible Dina Asher-Smith talking us through her journey as an athlete and how she overcame some of the setbacks she faced along the way.
Session 2: Accelerating Excellence: Elite Performance in the World of Trading
Speakers:
James King, Author of Accelerating Excellence: The Principles that Drive Elite Performance
Greg Newman, Chief Executive, ONYX Capital Group
For the second session of the day we heard from James King about his lessons from the world of trading and how they apply to high performance.
Ambition, talent and effort dictate success in every field. Performance is never a coincidence, and it always aligns with a specific set of principles.
There are four mechanisms, each of which contain principles to help our rate of progress. No one can predict success, but if you align yourself with more of these principles you stack the odds in your favour.
Three questions you have to ask yourself:
We need move away from ‘you can be anything you want to be’, towards, ‘you can be more of who you really are’.
James then welcomed Greg Newman on stage to discuss how he was able to utilise these principles in practice.
Session 3: Coaching Conversation: Coaching Mastery & Creating Environments for Talent to Flourish
Speaker: Craig McRae, Senior Coach, Collingwood FC
Moderator: Roger Kneebone, Director of Surgical Education, Imperial College London
The third session saw Roger pick Craig’s brain around his approach to coaching, how he works with his athletes, and the importance of coach wellbeing.
“Having a mentor is key. I would video every session, so I could watch it back and reflect, and constantly look to get better. As coaches we review the game a lot but we very rarely review ourselves and the processes behind the programme.”
Session 4: Case Study: The Premier League’s Elite Player Performance Plan brought to you by VEO
Speaker: Neil Saunders, Director of Football, Premier League
After the lunch break, Neil Saunders took us through the Premier League’s Elite Performance Plan, it’s successes and how the Premier League will carry this into the plan’s second reiteration to further develop the pipeline of talented players in English football.
10 years of the Elite Player Performance Plan (EPPP):
Elite Player Performance Plan:
Vision: To produce more and better home grown players
Mission: The development of a world-leading academy system
Focus areas:
Critical Success Factors (Goals)
The perception before the EPPP was that we didn’t have any high quality youth players. There was a milestone moment of age group teams winning major competitions, and at these three tournaments our players won player of the tournament across the board. The narrative had shifted from we are lacking talent, to we have some of the best talent in the world. These players are now playing en mass in the Premier League and thriving in that environment.
What has the EPPP achieved?
The Strategy for the Academy System:
We care most about:
Our building blocks:
Reflections:
Session 5: Athlete Meets Actor: Practice, Performance & Cross Industry Learnings
Speakers:
Montell Douglas, Athlete, Team GB
Dom Simpson, Actor, The Book of Mormon
Moderator: Jeanette Kwakye
To round the day off, we had a fascinating discussion between Montell and Dom where they delved into the challenges of having to adapt to ever changing environments, consistency within high performance and over coming setbacks.
10 Nov 2022
PodcastsMax Lankheit of the San Jose Earthquakes ponders a question that has helped shape his career in high performance.
A podcast brought to you by our Partners Elite Performance Partners
The duo are discussing the traits needed when stepping into a leadership position for the first time.
“The important thing that people need to understand, in my opinion, is that you can only hunt one rabbit at a time,” adds Lankheit.
“So either you can work on your skills or help others work on their skills.”
Max, a former youth athlete and acting student, talks to Dave at EPP about his non-linear journey to the top of elite sport amongst other topics.
EPP are a performance consultancy and search firm highly regarded across sport and, for this episode, Dave poses the questions that cover:
Whether you’re aspiring, succeeding or failing, your ego remains the biggest enemy, says Ryan Holiday.
Ego is the enemy
In 2016’s Ego is the Enemy, author Ryan Holiday set out the case that gave his book its name. “The premise of the book is that we’re in one of three phases in every organisation in every part of our life,” he told an audience at the 2018 Leaders Sport Performance Summit in Chicago. “We’re aspiring to do something, we’re experiencing success, we’re winning, we’ve got a great reputation, or we’re going through some level of failure or adversity and the idea is that ego is sucking us down like gravity at each one of those phases”.
The ‘aspiring’ phase
Holiday, who uses stoic philosophy to make his case, also cites the Biblical story of David & Goliath as an example of the malignant influence of ego. The Israelites, led by King Saul, and the Philistines were locked in battle and the Philistines’ champion, the giant Goliath, challenged Saul to send out an Israelite champion to decide the outcome through single combat. The diminutive David, a shepherd by trade, stepped forward. His confidence was drawn from his ability to repeatedly defend his flock from wild animals. “He’s not egotistical, he’s confident. He has evidence-based reasons for thinking that he may be able to do this,” said Holiday. David, declining the use of his king’s armour, would use stones and a slingshot to knockout Goliath before decapitating him. “The distinction between ego and confidence: for me, confidence is earned, is based on evidence, it’s based on a sense of our strengths and perhaps the weaknesses of our opponents,” added Holiday. “Whereas ego is stolen, ego is given to us on credit and typically comes at a very high interest rate.
“We want this mix of humility and confidence. Knowledge of strength and the knowledge of weakness and then we want the insight – this is what David does – how do we apply those strengths directly against the weakness of the person that we’re against?”
The ‘success’ phase
“Let’s say we manage ego on the ascent and now we’re in the success phase; well ego is going to be just as problematic and just as toxic,” said Holiday. He cites Miami Heat President, the former NBA player and coach Pat Riley, who spoke of ‘the disease of me’, which he said can strike any team at any moment. Can leaders be relied upon to do the right thing? A leader is a composite of their actions and decisions and history is awash with egotistical leaders but, occasionally, as Holiday points out, there will be one, such as US General George C Marshall, who, in his role as Chief of Staff of the US Army during the Second World War, gave the command of the D-Day Normandy landings to General Dwight D Eisenhower. “It must be incredibly difficult to give up the command you wanted your whole life to someone else because they may be able to do a better job than you,” said Holiday. “This is the opposite of ego, this is real confidence and the ability to know your own strengths and your own weaknesses; to put something above you”. He added: “if you play for the name on the front of the jersey they remember the name on the back of the jersey”.
The ‘failure’ phase
“How do we respond when everything fails?” asked Holiday, who cautioned against the instant solutions demanded by the ego. “If your winning, your success or the amount of money you’re making is a reflection of you as a person, you’re going to have a real hard time [handling failure] whether it’s temporary or permanent setbacks.” He spoke of the stoic concept of ‘amor fati’ – ‘love of fate’ – where stoics will accept their circumstances come what may. “When a humble person experiences failure or setbacks, they ask themselves what can I learn from this? How can this make me better? How can I make this better? What lesson is there?” said Holiday.
The latest session in our Leadership Skills Series for members focused on the power of metaphor in deepening relationships and enhancing performance.
Recommended reading
Summit Session: The Captain Class
The words that help us understand the world
Framing the topic
Metaphors are everywhere with people on average using metaphor four times per minute. It One definition of metaphor is: ‘understanding and experiencing one kind of thing in terms of another.’ Within this edition of the Leadership Skills Series, we look at how our members can utilise the power of metaphor to help galvanise their teams and build deeper relationships with individuals in order to further enhance performance.
“All the world’s a stage. And all the men and women merely players; they have their exits and their entrances” – William Shakespeare, As you Like it.
Session aims:
Metaphor operates at every level:
Four organisational metaphors:
1. Family
Belonging, caring, home, matriarch, father figure, rifts.
2. Political System
Influencing stakeholders, get buy-in, alignment, witch hunt.
3. Machine
Well-oiled, reliable, in need of a service, switch off.
4. Army
Take no prisoners, win-at-all-costs, in the trenches, uphill battle, hold fire, front line workers, well-drilled.
Discussion points:
Member feedback:
“Metaphor is no argument, though it be sometimes the gunpowder to drive one home and embed it in the memory” – James Russell Lowell I
“If you’re not also in the arena getting your ass kicked, I’m not interested in your feedback” – Brene Brown
Renowned Hollywood film writer Meg LeFauve discusses the importance of protagonists, an ability to learn from mistakes, and a sense of the team above the individual.
A hero must be active not reactive
“We all subconsciously believe that the world happens to us rather than we shape our world”, Meg LeFauve, co-writer of Pixar’s Inside Out, explained at our Sport Performance Summit in LA back in 2016. She built on this to say that the hero must write their own story. Heroes that we truly connect with, LeFauve stated, “have to want something deeply, they have to have a spark of something – determination, courage or grit which drives them on.” However, she also explained that they always have a flaw and a mask. The flaw is not always a negative, but actually through the story the hero comes to understand their flaw and transforms it into a strength. We all have multiple sides to our identities and our mask is what we present to the world, however, underneath that is our vulnerability, and through storytelling we can uncover this mask and be comfortable with our vulnerabilities.
Obstacles are a way of cracking open a belief system
LeFauve highlighted that as children we all create our own belief systems about how we think the world works and who we think we are within that world. These belief systems are designed to keep us safe. However, “often the very belief system that saves you as a child, will kill you as an adult”. LeFauve added that we often out grow these belief systems or they no longer service us. This is where obstacles come in. “We use obstacles to crack open a belief system” LeFauve said, and explained that they’re used to check-in where you are, what you know or don’t know and what you are good at or not good at. “We transform by making mistakes and by failing”. The brain learns and changes by experience and that is why it is so important to be open to failing. As LeFauve said so eloquently, “failure is the tool of transformation.”
You have to become comfortable with vulnerability if you want deep change
Within storytelling, LeFauve explained that “the antagonist is someone who helps the protagonist to transform.” Within sport, this could manifest as an injury, a setback or a coach challenging the athlete, to help them overcome obstacles and “push through the vulnerability to get through it and grow,” she said. It often occurs when the hero is at their lowest point, stripped back, and it is a death moment. “If you want deep change, there has to be a death moment, it is the death of their old belief, their old self, who they thought they were,” she continued. It is all about thinking that this experience is here for a reason, and understanding what it is helping you to learn. LeFauve talks about shifting the context to you being at the centre, you are choosing to be here and to turn up every day. Any day you can choose not to be here, so what are you here for?
Create an environment where there is no judgement when you fail
LeFauve explained that within storytelling, there is no judgement when they give negative feedback or mistakes are made, they always think “what did that give us? What did you discover in doing that?” This then takes the judgement out and most importantly the pressure of identity out of it. It is not a reflection on your intelligence or creativity, it is not about you. “It is about the movie and giving to the process because everyone is invested in the movie” she said. This is so important within high performance sport too, and ultimately you want everyone to be fighting for the team, not for themselves. It is about the team, not about you as an individual, and everyone doing their best for the team will inevitably be the best route towards success.
5 Oct 2022
ArticlesThe Big Interview brought to you by our Main Partners

The Leaders Performance Institute asks Joe Montemurro how coaching in both the English and the Italian languages has influenced the way he thinks about football.
“It hasn’t changed my ideas and the way I think about the game, it’s probably more how I deliver the message,” says the Head Coach of Juventus Women.
Montemurro has more than two decades of coaching experience under his belt, including successful spells at Melbourne City in his native Australia and at Arsenal Women in the English Women’s Super League.
Then, in the summer of 2021, he jumped at the chance to take the reins at Juventus Women in Turin, Italy. It offered Montemurro a return to his family’s homeland, a place where he has deep roots and a strong affinity.
“It was just the right job at the right time, I felt, with family here, my ability to culturally understand the day to day aspects of living in Italy, which was important. And like I’m an Arsenal fan I’m a Juventus fan too, so it’s another string to the bow.”
Learning the landscape
How has going from Arsenal to Juventus changed how Montemurro coaches? “I’ve coached in English and Italian since my arrival, probably some days more in Italian. It’s finding that happy balance,” he says. “So while my ideas haven’t really changed there’s a lot more design, even in my training session structure, as it might get lost in translation so it’s better that I show it on the park. It’s probably even made me better as a coach because I’ve been a lot more detailed and a lot more thorough in terms of organising the sessions so that everyone understands them and feels they can be part of it. I can adapt if I see something is not working. It’s obviously harder with the communication scenario but it’s probably made me grow as I’ve been more detailed in making sure we’ve got all the options covered.”
Bringing clarity to his communication has been Montemurro’s most obvious coaching challenge, particularly given the high level of existing understanding amongst his largely Italian playing group. “Their base education is quite astonishing,” he says, “and there seems to be a lot more focus on structure, on tactics, and ideas of the team.”
He explains that there are cultural contrasts too, such as in the ways that Italian players express their passion compared with their Australian or English counterparts. But, as he says: “In the end, the leader has to be clever in ensuring the messages are clear and translated in a balanced and sincere way.”
There are also differences in the work culture. “The culture is very hierarchical. There’s the head coach and the assistant coach and you sort of have to go through a process to get to me, which hasn’t sat well with me – I open the door to my office so you can come in all the time – they’re very hierarchical and respectful, which I think comes from the typical Italian family setup.
“The other thing that’s quite interesting is that I am one for saying if you’ve finished your job you should go home and get out of here because obviously football isn’t a nine to five job. But a lot of them would stay to simply show me that they’re here and I’ve tried to change that.”
Montemurro is also honing his ability to manage upwards. “I wanted to learn the political landscape of football in Italy and that of Juventus. I need to know who the people are who will get things done. It’s understanding the mechanisms of the way it works politically,” he says. “But I haven’t changed my style or ideas, it’s just having that understanding of where things fit in, and where things are, and understanding historically where we’ve come from so we don’t make those mistakes again or so we can use those things for the betterment of the group.”
Instilling belief
Juventus Women was founded in 2017 and has won Serie A in each of its five season’s competing in Italy’s top tier, including an unbeaten campaign last season. The next step is maintaining that dominance at home as the teams around Juve strengthen as well as competing and making further inroads in the Uefa Women’s Champions League.
The club’s Sporting Director, Stefano Braghin, saw Montemurro, whom he met when Juventus played a practice match with Arsenal during their WSL title-winning 2018-19 season, as a missing piece of the jigsaw.
“It’s a different project here” says Montemurro, who spent four years at Arsenal. “Juventus is a project of growth in Europe, but it’s also a project of growth in Italy. Yeah, the club still wants to maintain that level in Serie A, but now it needs to be doing what it needs to do in Europe.”
He also wants to play a role in the growth of Italian women’s football, the top tier of which is fully professional for the first time during this 2022-23 season. “I want to create something that a lot of clubs can use as a template to say ‘this is how we will grow and get better so the game grows’.”
Last term, Montemurro’s team dominated at home and emerged from a tough group in the Champions League that contained English champions Chelsea and German side Wolfsburg, both of whom would go on to claim their respective domestic titles last season. Juventus drew at home to the Germans and claimed a famous victory in Wolfsburg. They also held Chelsea to a goalless draw in London, another eye-catching result that would help to secure their route to the quarter-finals.
Eventual champions Lyon would eliminate Juve over two legs but it was a creditable campaign, especially given that Juve shook off an early defeat to Chelsea in Turin to progress from the group.
At the outset, however, Montemurro noticed an inferiority complex in his players. It may have been born from the collective memory of heavy defeats in the past. “My players just felt inferior,” he says. “It was just ‘we’re not good enough, we’re inferior, we’re just not to that level’. Slowly it was just about helping them to believe. I would say, ‘you are at that level, you can do the same. There will be games that you lose and games where you win, that’s just how it is, but the reality is that we did it on the park’.
“We did it every day on the park and what I would do is, in the introduction of the way we wanted to play, the things we wanted to do, I would just show them, ‘you’ve done it. You’ve played out from the back. We’ve created these goal-scoring opportunities’ and it reignited the idea that ‘you are Juventus, most of you are playing for your national team, why are you so scared of Chelsea or Wolfsburg? They are in the same position as you’. I made them believe, ‘hey, we’re going to go out there, we’re going to play our style of football; the style’s going to be important for gauging where we’re at and you’ll see that you can be competitive with the likes of Lyon, Wolfsburg and Chelsea’.”
It remains a work in progress but he can see the difference, even in training. “In pre-season, just to give you a simple example, just doing rondos. When I got here last year that ball’s going out and people couldn’t even put two passes together; a simple 5 v 2 or 4 v 2 in a square. Now it’s second nature like they’re drinking a coffee. They’ve seen it themselves, they’ve seen the improvement, technically, tactically, but also mindset and believe going into these games.
“The good thing about it is that Serie A this year will be very competitive. Inter have invested, Roma have invested, Milan have invested, they’ve all brought in some big players. So we’re going to be up against it.” It is going to make Juve’s life harder at home but, as he admits, it will also force Montemurro and his players to ensure they are good enough to stay ahead of the pack. “It has to go that way.”
Balancing challenge and support
Montemurro explains that the strong links between Juventus’ academy and its first team have smoothed the transition of his younger players into their first-team environment. There are, however, steps he can take as Head Coach to ease that process even further.
“The first thing to do is to give them the opportunity to make mistakes,” he says. “So it’s OK that you made a mistake, you can make errors. That’s fine. They shouldn’t feel overawed. So get them to find a level of comfort to be who they are, that’s the first thing.
“The second thing is that it takes a bit of time to get used to the high tempo rhythm. The rhythm and intensity is just a little bit higher and that’s when they start to shine. Once they get used to the tempo and the rhythm of the way we do things, then usually they can relax and start to play. So one of the first things I told them is that it’s going to take time to get used to the tempo and you can make mistakes.
“The third thing is then getting used to the attention to detail, whether they’re in the gym or on the park because maybe in youth or academy level they were able to get away with things, the attention to detail is very important whether you’re doing a squat in the gym or you need to receive the ball so that the next pass is quick. That attention to detail is difficult and the problem is they focus so much on the detail that they probably make more errors because they’re not up to the tempo. It works hand in hand. You’ve got to assess it in a realistic time frame. If you expect young kids to come in and kill it straight away it doesn’t work like that. It’s about understanding where they’re at. It’s an exciting time for young players because there’s a lot happening and there’s a lot of talented players out there.”
How does he get to the bottom of what makes them tick? “That’s the job of the leader and coach, to find out what triggers them – what are the words or the phrases or the visuals that they need? The funny thing is that it sort of happens organically by just going up to a player and asking, ‘how did you find it?’ Some of them will say ‘yeah good, no problems’ and you know they’re the ones that you probably have to back off and give them more visual info. And during a session, you might go and ask a player ‘how did it go?’ and it’ll start a discussion with you and you work out, ‘OK, maybe I’d better show her some visuals, we’d better just get down to the heart of a couple of bits and pieces’.
“I think that’s one of the most important jobs in modern sports leadership. Just to understand what communication level is needed to affect the player and what they want. They’re all different. Some are on the pitch learners, some of them just don’t get it and need visuals on the computer screen drawn, some of them don’t even want to be spoken to.”
The growth of the women’s game has seen the demands on the players away from the pitch increase concurrently. “We’ve got all these things now which, unfortunately or fortunately – I’m not sure where to go with that one – is starting to take precedent, starting to take focus off what our core work is and that’s why there’s this return to football. ‘Is that related to the way we want to do things? That’s not related to the way we want to do things. Let’s park that and get back to what we need to do’. It’s a difficult one because we don’t know where all this other stuff is going.”
Nevertheless, Montemurro wants Juventus to be in the vanguard. “I hope the game continues to innovate, I hope we coaches continue to innovate, be creative and challenge each other and I want to be challenged by coaches, I want to be challenged by everyone around me, and I hope we keep challenging each other instead of being a little more guarded about what we do.”
Ameet Shetty shares how the SunTrust Bank broke down resistance to the use of data with its clients.
Use data to check your intuition
Analysts, whether in sport or banking, come up against the same challenge: people’s intuition. “The biggest challenge is that people don’t want to break the bottles that they have – their gut intuition,” Ameet Shetty, who was serving as the Chief Data & Analytics Officer of the Atlanta-based SunTrust Bank when he spoke to the Leaders Sport Performance Summit at the Mercedes-Benz Stadium in 2019. In the right hands, however, data can be used to check your intuition. Shetty added: “I heard this when I was talking to the Chief Marketing Officer at McDonald’s [Silvia Lagnado] and she said: ‘I use data and analytics to check my intuition; I still check my intuition but I use it as one more information point’ and you can usually convince most leaders. Most leaders are logical and sound in their thought process – they want to challenge themselves and give you that open door.”
Helping people to learn and reinvent their approach
A blend of data and intuition can be an aspiration but staff members need help to reach a happy equilibrium. Shetty, who is now the Chief Data Officer at travel centre operator Pilot Flying J, spoke of the growth of artificial intelligence and machine learning across analytics in numerous industries but that few, even in banking, know how it is applied. “Even those that have it in their organisation, a lot of them have been doing it a certain way for 20 years. The hardest thing is how you get someone to take 20 years’ experience in their industry, that knows that space, that hears everything moving; they won’t really want to change the way they are,” he said. “Then you’ve got young talent coming out of college – how do you blend them together?” This has been a key focus for Shetty who wanted veteran bankers to keep reinventing themselves. “We make sure we have programmes and expected training that they go through and we make sure our leadership understands the impact they have on those teammates and how they see the company.” During Shetty’s 17 years at SunTrust, his initiatives have helped the analytics department grow from a modest 15 to a figure closer to 600 in 2019.
Be prepared for two-way conversations with athletes and coaches
SunTrust, as Shetty explained, needed to promote two-way conversations with its clients, who are analogous with coaches or athletes in a high performance context. “We spend a lot of time on education with our business partners; telling them what we can do, but we also need a bit more,” he said. “They need to give us a little bit of insight into what they think is going to drive incremental growth for them or what it is they are trying to risk-avoid or what it is they think from an efficiency standpoint.” He described how prospecting with commercial lenders leads to “canned options and opportunities” but that “we would never have figured out how to build the right models to help them figure out what are the best prospects to go after had we not gone and spent time in the front office.”
Deal with anomalies through a ‘test and learn’ process
Session moderator Steve Gera asked about inevitable anomalies, those moments when decisions are made in the face of the data. How did Shetty approach such scenarios? “Test and learn,” was his swift response, although he admitted that at SunTrust he benefited from the trust of his employers and his clients. That may be harder to come by in sport but, “you’ve got to take a little bit of trust but verify; you’ve got to give it a chance to see if it works.”
Researcher Sam Robertson hopes you mention your decision making in your answer and explains how humans and machines can work together to find better insights and make better decisions.
Understanding ‘bounded rationality’
Sports practitioners are measuring more than ever but it is still not a complete picture. “There’s a number of different reasons we don’t measure something we know is important,” Sam Robertson, a sports researcher, told the 2018 Leaders Sport Performance Summit in London. It could be a question of finance, access or time. Whatever the reason, he continued, “this is a problem in sport because we start to see a disproportionate focus on information that’s available.” This leads to what political scientist Herbert A Simon termed ‘bounded rationality’. Robertson, who has worked with organisations including the NBA’s San Antonio Spurs, Fifa and the AFL’s Western Bulldogs, produced a slide containing a quote from Christian Lebiere and John R. Anderson that built on Simon’s point. It read: ‘The rationality of a decision should be considered in the context of the environmental and cognitive constraints acting upon the decision-maker’. Therefore, as Robertson said: “having a basic understanding of how bounded rationality is applied in this environment allows us to transform the way we display empathy and communicate with our staff and athletes”.
The perfect model is not out there
When evaluating information, Robertson argued that the law of diminishing returns, so visible in economic theory, applies to both humans and machines in performance settings. “Humans and machines do this in very similar ways, which is sometimes lost in the ‘humans versus machines’ debate,” he said. He made the point that humans cannot process large amounts of information concurrently, whether as a consequence of ecological adaptation or cognitive limitation (the jury is still out). Similarly, he explained that machine models are designed to be generalisable to new situations, that they are designed to express concepts as accurately and with as few variables as possible. As mentioned above, there are things we can and cannot measure. Robertson introduced a third layer. “There is information that we were never going to consider – we don’t know what we don’t know,” he added. “What information matters right now to the evaluation of a player that we’ve not even thought about?” It is important to be able to call on different machine learning algorithms in an applied environment. “We want [the model] that works well, but uptake can be based on a number of factors.”
Choosing the right model
What are some of those factors? “When we evaluate something like this, the decision of the human or the machine or the recommendation, it’s really important [to consider] how that recommendation performs,” said Robertson. He cited accuracy, how the model improves existing practice and by how much. Human factors are important too. It needs to be feasible in your environment, be cheap to run and be understood quickly if it is to generate usable insight. “The term I use to describe this area is ‘operational compatibility’. Is the way we’ve developed the recommendation or the visual report compatible with the way that we make decisions in our particular organisation?” It must also be able to highlight uncertainty and facilitate feedback that enables a choice to be made. “Can we look at the same problem in four different ways? Having that basic understanding of machine learning, even without being an expert in it, can help us look at the problem differently.”
Brandon Stone of the Toronto Blue Jays explores four factors to promote buy-in.
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“If it’s true but useless,” he told the gathered media. “I don’t really share that with our team.”
The Leaders Performance Institute cites that moment when speaking to Brandon Stone, the Sports Science Coordinator at the Toronto Blue Jays. Coach Kelly was referring to a game that took place two years earlier – but could ‘true but useless’ apply to the application of sports science as a team?
“If you walk into a room as a sports scientist and you feel that you have to say ‘the rate of force development is at the 50 millisecond epoch’ or ‘you’ve got to start an assessment with the upper quarter YBT’ – if you always have to be that technical and you can’t generalize it or apply it– to me that isn’t science,” says Stone, who previously worked in Olympic and Paralympic sports, college sports, and with the military.
“We have to bring the lab to the field and make sure it answers questions that are relevant to the work our coaches do every day. If it can’t be applied, it isn’t useful. I’m not going to get caught up in a term that would prevent me from connecting with coaches. If they use ‘workload’ and they don’t really mean work in joules, then use another term. It’s the same if they say ‘velocity’ and they mean ‘speed’. Instead of me getting hung up on that for six months I would rather connect with people and meet them where they are as that creates an opportunity to say: ‘when we say speed, then this is how we define it , and here’s how we’re seeing it’. The faster we speak the same language the quicker we can begin impacting players together.”
Stone is proud of the manner in which the different departments of baseball operations, such as scouting and player development, are willing to collaborate with the sports science department. “I would say that we’re dot-connectors,” he continues. “We understand the ‘benchtop science’ aspects of physiology, neurobiology and biomechanics, but then we also have the ability to apply that in a field setting. I think that’s what the backbone of sports science should be, can be, and is, in certain instances.”
He has also noticed the wider trend towards generalists in sports science. “We need to have a bit of depth in each domain,” he says, which includes a breadth of ‘soft’ skills allied to a deep practitioner knowledge and, here, Stone sets out four factors for sports science practitioners to consider when developing trust in their craft.
Stone argues that sports scientists have, at times, adopted the wrong approach when entering an organization. “We’re often coming into environments that have been there for a long period of time and, for me, it’s more about creating an environment of openness and a willingness to engage on both sides,” he says. “As long as we have a way we’re going to approach something internally that makes sense to everybody in the room – not just the scientists or the coaches – but it has to make sense to everybody and we work really hard with that. We’re going to make sure that the technology and verbiage we use fits that environment so that people don’t feel like they can’t connect and understand, because then they’re going to be unwilling to say anything. We’re going to be two ships passing in the night instead of getting on land together and making sure we’re taking the next step forward.”
Meeting the coach where they’re at – and gaining their confidence in your work as a sports scientist means listening. Stone says: “We can fall into this trap where you think you’ve got to come in and prove your value. ‘I will try to show you how smart I am and show you all the gadgets I have.’ But if you’re in the organization they already value you at some level, right? In my opinion, what creates that confidence in our coaches is my ability to just listen. I want to learn from them regardless of their age, their years in the field or the game. What ends up happening is that they’ll say things that I also see or resonate with. We already mentioned the challenge of the verbiage, the language that is unique to that culture. The ability for the practitioner to learn fast is fundamental and the best way to do that is to listen. Just little things. You get a sense for what they’re describing, and you end up saying ‘Oh yeah, I see the same thing’. That common ground can gain confidence and trust can grow from there.”
When it comes to building confidence in a dataset, Stone stresses the importance of routine for everyone involved. “You want to have as much rigor as you can in the field, but there’s a razor’s edge of knowing I can’t control everything,” he says. “It’s not going to be a sterile lab environment, but if we can keep the same repeatable things every single day then we have a higher likelihood of that being reliable over time. Simple things – simple but not always easy – like monitoring. We’re going to monitor at the same time or at least in the same time block every day at certain times of the year, knowing that when we have to switch, then we’re not going to compare morning to afternoon data. Research would support it, anecdotal information that we have in-house would support that too. Working in the United States military, working in college athletics, I can’t remember one place where people didn’t like a schedule. So we’ve tried to leverage that so that what we do fits into their day. It’s not an extra thing that they have to do.”
Pick the item that gains you the most buy-in. “That was the thing when we came in,” says Stone. “We picked the one thing that we were already doing that we could improve, and once we had that dialed in the other pieces could fall into place. Some coaches have that model for skill acquisition; ‘I’m going to start with one cue and one thing a day. We’re going to get really good at that and build upon that foundation.’ It’s the same thing with our scientific approach. Yes, it may not be perfect, and someone from an academic environment would come in and say ‘there’s seven things that aren’t right’. I would suggest that if we can fix one thing that helps three of those take care of themselves and I know that one thing can get more buy-in. I may have a lower confidence level on the validity and reliability of that data upfront, but I can also circle back with some key stakeholders and say early on ‘this is going to be a little bit rough but it gets us into our routines to know that these other three or four things are going to happen down the line.’ That’s what gives me more confidence now because those other things have started to snowball in a positive way where we’re getting to control those simple but not necessarily easy things.”