13 May 2024
ArticlesThe Real Madrid Head Coach is the antidote to the systems-based, top-down coaching approach that is in vogue in some quarters.
The team’s Head Coach, Carlo Ancelotti, who recently signed a contract extension until 2026, has his own record to pursue: a victory over Borussia Dortmund in north-west London would see him claim his fifth Champions League title as a coach.
Last week Ancelotti also eclipsed Sir Alex Ferguson’s record when he coached a Champions League match for a record 203rd time. It comes after a weekend when he won a second La Liga title with Real.
The club paraded that trophy on an open-top bus through the streets of Madrid at the weekend, with Ancelotti living up to his ‘Don Carlo’ nickname by putting on his sunglasses and clenching a cigar between his teeth – a look he first rolled out during similar celebrations after winning the Champions League and La Liga double in 2022.
“I have a dream… to dance with Eduardo Camavinga,” he told the crowd on Sunday (12 May).
Ancelotti is the ultimate establishment figure, yet his relaxed, consensus-based approach to coaching is at odds with many of his contemporaries and marks him out as counter-cultural at the highest level.
What makes Ancelotti so successful? It’s certainly rooted in his zest for life; his love of people, good wine and fine food serve to break down barriers and forge connections. It speaks to his longevity too.
Here, the Leaders Performance Institute explores four of his finest traits.
It is hard to imagine too many of the world’s best football coaches bringing players in at the planning stage. While the final decision lies with Ancelotti, he will often ask the players for their opinion on the match strategy. He knows they will have a better understanding and feel a sense of accountability and buy-in if they’ve been involved in the decision-making process.
“Our biggest strength is that he finds a way to let a lot of the boys play with freedom, that we’re so kind of off the cuff.” Real’s Jude Bellingham told TNT last month. “As a man as well, he fills you with calmness and confidence.” Real have not always been a club noted for their calmness, nor has Madrid as a sporting market, but progress has been serene during his latest tenure.
“There are two types of managers: those that do nothing and those that do a lot of damage,” he said last week. “The game belongs to the players.”
This is a term we’ve used before to describe Ancelotti. It is impossible to pin a style on the only coach to have won national championships in five countries with five different clubs: Milan, Chelsea, Paris St-Germain, Bayern Munich and Real Madrid (across two spells). He has also worked with varying degrees of success at Reggiana, Parma, Juventus, Napoli and Everton.
Some of those spells are remembered more fondly in some quarters than others, but he has always stressed the importance of getting to know the characteristics of players, the culture, and traditions of a club.
Even if something has made him very successful at one club, he won’t just come in and impose that style on another. Ancelotti understands that there are many cultural differences from club to club and within different countries, and he has to adapt his style to get the best out of the players and team.
His time at Chelsea between 2009 and 2011 is a fine example. He discarded the 4-2-3-1 formation that served him so well at Milan for a 4-3-3 that propelled the Blues to the Premier League and FA Cup double in 2010.
“What I really loved about Carlo is his man-management, the way he adapted as well – because he had a way of coaching that probably didn’t suit English football,” John Terry, Ancelotti’s captain at Chelsea, told The Coaches’ Voice in 2020. “But he adapted very quickly when speaking to me, Frank [Lampard], Didier [Drogba].”
There are few coaches for whom it is so hard to find a bad word about them, but Ancelotti is popular with some of the sport’s biggest names.
“He had fun with us,” Cristiano Ronaldo told ESPN in 2015. The duo had won the Champions League together at Real a year earlier. “Mr Ancelotti was an unbelievable surprise. In the beginning, I thought he was more a tough person, more kind of arrogant, and it was the opposite.”
He protects his team from the stressors of elite football by masking the pressure he’s under. Ancelotti takes the situation – but not himself – seriously, and can often be found telling jokes in the changing room before a big game to help diffuse the tension.
Bellingham described a moment prior to the first leg of Real’s Champions League quarter-final with Manchester City. “Before the game, I caught him yawning and asked him ‘Boss, are you tired?’” Bellingham told TNT post-match. “He said ‘you need to go out and excite me’ – that’s the calmness and confidence he brings.”
Few coaches in European football are as equanimous as Ancelotti. He has enjoyed unprecedented success but has also been unceremoniously sacked on more than one occasion. Memorably, he was not Real’s first choice when he returned to Madrid in 2021.
‘[He] understands, probably better than anybody working in the most cut-throat businesses, the transient nature of employment in any talent-dependent industry,’ wrote Chris Brady, in Quiet Leadership, the 2016 book he co-authored with Ancelotti.
He is well aware of the concept of ‘energisers’ and ‘sappers’ too. ‘It is the energisers who are the reference points for everybody, including me,’ Ancelotti wrote in Quiet Leadership.
Ultimately, beyond the white noise, Ancelotti understands that football is not life and death, a point he made at the 2015 Leaders Sport Performance Summit in New York.
“Football is the most important of the less important things in the world.”
Ryan Alexander of Atlanta United explains that it stems from a more accurate interpretation of ‘performance’.
The pre-season period has evolved in Alexander’s seven years at the Mercedes-Benz Stadium.
“The landscape has changed immensely,” he told The People Behind the Tech podcast. “It comes significantly with a great demand of collaboration, especially when we have such a multicultural roster.”
Atlanta can call upon players from Europe, Central and South America and, when those players return to their homelands or go on international duty, Alexander and his colleagues maintain communication at suitable moments.
“The mastery of a topic of a given field, of a specialisation, comes down to how well you can explain it and meet your audience at their level,” he said, adding, “My ability to connect with you and for you to understand the importance of that information and how it relates to performance: that’s where the communication is.”
Here, we explore Alexander’s efforts to gain “a more accurate interpretation of what performance is [as] that’s where we’re able to assist in the technical and tactical elements of how a coach views a player.”
Understand the competition demands
Alexander explained that his work is governed by the physical, technical and tactical demands of the team, with the physical facilitating the technical and tactical. It is, as he said, a “broad, holistic approach” that takes its lead from Head Coach Gonzalo Pineda. “What will it take to actually prepare them to be able to execute?” he continued. Tech and data will only take you so far. “It can’t just be that we monitor everything at all times. We can’t overwhelm the players with the technology. We want to provide them with the correct data so that they are informed and making the best decisions for themselves, as well as the leaders of the club, and how we are able to combine all of those things to put a consistent high-level performance on the field every time the whistle blows.”
Work with an athlete’s motivations
Monitor athlete motivation because it will enable you to plan accordingly. “Everybody has a ‘why’,” said Alexander, adding that it is natural for motivation to ebb and flow across a draining MLS season. “It’s important for us to understand, from a training process standpoint, times when we are going to intentionally taper within the intensity of our training because we know the motivation, and what has been taken from them, throughout that time of year trying to implement less cognitively demanding exercises.” Therefore, “the demand on problem-solving within an individual exercise or training session is going to be lower because we have to time them, at the right moment through that micro cycle, to switch on in the game.”
Find the balance in risk taking
Risk-taking is ingrained in preparation and performance. “It is important to find a player’s “range”, said Alexander, adding: “We’re always going to look to analyse what we’ve been successful with, [establishing] the foundation of what the player has performed well in this specific environment against a certain style of player opposition [for example] and then looking back at how they’ve been communicating and what they’ve presented with on a daily basis to the training ground versus on match day. If we can see trends in a consistency of all those different areas then we become much more confident in the expectation of performance.” Any risks can be offset “if we perform and train consistently within your range that has you performing at a high level, at a high rate, successful in all these different scenarios and environments.”
Take onboard athlete feedback
What do you do when you see an athlete visibly lose interest in a session? Athlete feedback is crucial. “We can’t say ‘we’re the only ones providing the solutions here and you guys are the execution so be quiet’ – that will never be the messaging from us,” said Alexander. “Miss the mark and there will be reflections in a group setting [and] in an individual setting.” Atlanta’s players have a voice, Alexander and his colleagues will bring their own passion and energy to a session and “that’s how we maintain mutual respect to the value each brings within the training process.”
Listen to the full interview with Ryan Alexander:
Listen above and subscribe today on iTunes, Spotify, Stitcher and Overcast, or your chosen podcast platform.
Our Leadership Skills Series turned its attention to the people at the heart of cultural change and the steps they can take to become more skilled as architects of their team’s culture.
We revisited the definition of culture, explored a newly formed hypothesis around sustaining high performing cultures and discussed six levers for leading a culture.
What is ‘culture’?
To frame our conversations, we revisited the definition of culture to set the tone for the insights that followed. It’s fair to say that culture does have a multitude of definitions but the ones we landed on as part of this call were:
‘The norms of behaviour and thinking that influence how people behave in a given group’.
‘Culture emerges as a result of the behaviours that are encouraged, discouraged and tolerated by people and systems over time’.
Four core components of sustained high performing culture
As part of our roundtable conversations, we had the opportunity to explore the latest research into sustained high performing cultures and took the opportunity to learn from organisations that have made genuine progress.
The research hypothesised that if you can excel in these four areas – purpose, belonging, psychological safety and cultural leadership – you are in an excellent position to drive, influence and sustain your organisation’s culture.
To bring these areas to life for our members, we ran a series of interactive polls at the table to score on a scale of 1-5 how well we think our organisations do at these four different elements. The data from the polls are as follows:
We asked: to what extent are people in your environment motivated to serve a purpose that feels bigger than them?
We asked: to what extent does everyone feel valued, a sense of belonging and safe to be themselves?
We asked: to what extent do people feel safe speaking up and challenging each other?
We asked: to what extent is their shared ownership for our culture from staff and athletes?
This poll highlighted that there is a lot of development work and intent required to drive our cultures forward.
The six levers needed to lead a culture
What are you keen to pay more attention to in strengthening your culture? As we came to the end of the skills session, we explored six key levers for leading culture and, specifically, cultural change.
For any individual, a message needs to be heard at least six times for you to take it in. That message needs to be continually repeated, so if the principles are sticky, they naturally become easier to remember. Think about your straplines or strategy and reflect on if they meet that level of ‘stickiness’. A good example from the Olympic world is the question: ‘will it make the boat go faster?’
This is the classic example of ‘words on the wall’ versus living the values. If the leaders and cultural leaders really model those behaviours, it’s what people will experience and lead by. When we consider inclusive leadership, the research shows that leaders can influence the people, the athletes, the organisation around them by up to 70% with their behaviours.
Constantly reviewing your organisation and your culture to make sure you are reflecting on where you are. Ask yourself: where are our gaps? Where are our strengths? How can we improve?
You can use a system rating scale from 1-4 to guide some of these insights. These system rating scales create an opportunity for those culture conversations to emerge in how they provide insight into the health of the culture at a specific moment in time.
One attendee shared they had invested a lot of time around the theme of psychological safety. As an example, if you want to go after psychological safety as an organisation, one of the key skills that underpins psychological safety is enabling people to speak up. Providing these opportunities supports the intent to make positive change.
Feedback is so critical. One of the things that we see happen in a large percentage of organisations is that people don’t deliver skilful feedback; and feedback can feel quite personal. Therefore, it’s about creating that feedback loop and that culture of what we call ‘skilled candour’, so that people are able to deliver feedback in a skilful manner.
When engaging in culture change, do you have the right people in the environment? Ultimately, it may come down to a time when you have to make a decision as a leader about getting the right people on the bus.
7 Mar 2024
PodcastsRyan Alexander of Atlanta United came on the People Behind the Tech Podcast to discuss understanding the demands of the team, player profiling and brain training.
A Data & Innovation podcast brought to you in collaboration with
“Understanding how the physical demands and fitness is going to be interpreted on the field as it is going to relate to the technical and tactical execution of a certain style of play.”
Alexander, the Director of Sports Science at Atlanta United, was speaking to John Portch and Joe Lemire on the People Behind the Tech podcast ahead of the new MLS season, which began in late February.
He also spoke about the club’s groundbreaking work with i-Brain Tech, a neurofitness training aid that has transformed their skills and cognitive training and led to players having “higher levels of conversations with their technical coaches”.
Elsewhere, Alexander explored:
Listen above and subscribe today on iTunes, Spotify, Stitcher and Overcast, or your chosen podcast platform.
The Bees’ men’s under-18s coach discusses her career journey and the lessons she’s learned along the way.
A podcast brought to you by our Main Partners
“There’s no shortcuts, even though everyone seems to want them these days,” she tells Henry Breckenridge and John Portch on the Leaders Performance Podcast, which is brought to you today by our friends at Keiser.
“Time on the grass, working in different environments, working under different people as leaders will help you to understand what it looks like for you.”
Bedford, who has also coached with underage women’s teams at the Football Association [FA], Leicester City Women in the WSL, and served as an assistant coach at Arsenal Women, talks enthusiastically about her first six months Brentford.
In her new role she is a pioneer. One of the few women coaches operating at the top level of the men’s game.
Elsewhere in this episode, she delves into the importance of her mentors, who include Mo Marley, the current Head Coach of England Women’s under-23s.
Bedford recalls a time at an FA training camp when, at Marley’s side, she encountered the senior women’s England squad. She says: “Every senior player that walked passed her gave Mo a hug and I was like ‘I want to be Mo, I want to have that impact’. But actually, the more I worked with Mo, whilst I love her to bits and still have tremendous respect for her, how Mo leads is not how Lydia leads.
“You learn loads of things, good and bad, from people that you work under and then you find your own way.”
Elsewhere on the agenda, Bedford spoke about:
Henry Breckenridge Twitter | LinkedIn
John Portch Twitter | LinkedIn
Listen above and subscribe today on iTunes, Spotify, Stitcher and Overcast, or your chosen podcast platform.
Iain Brunnschweiler explores the impact of our behaviour upon others and asks where we as leaders may have a more positive influence.
This demonstration of frustration is clear for all to see, despite his young age. To compound matters, the opposition coaches, having both prowled angrily around what passes for their technical area, pointing and shouting for the whole game, join in the protests against the teenager who is officiating the game, as a part of her development.
This was an actual scene that I witnessed last weekend in an under-9s grassroots game.
Behaviour can be contagious. It can spread like wildfire. And it isn’t restricted to those directly in contact with you, especially if you are in a position of hierarchical influence.
Now, I could write an article pointing out some of the clearly unhelpful adult behaviour that seems to emerge on the side lines of kid’s sport, however, for the moment I will leave that for the governing bodies to address. The area of interest to me here is the impact of role modelling.
There are two clear examples above of where individuals have been influenced by the role modelling of people of significance to them. The young goalkeeper will have seen and be mimicking the behaviours of one of the many keepers displaying this approach on TV. For the impressionable mind, that’s what goalkeepers do. They complain about every decision. They run directly at the referee when any decision is made. They shout and throw their arms in the air in disgust.
Secondly, the coaches on the side lines – probably two incredibly well-meaning parents who have committed their free time to support youth sport – are doing what they’ve seen on TV, or live from the stands. Standing up for the whole game, allowing the emotion (attached to the score line of the clearly very important under-9s match) to spill over into behaviours they would never normally enact within the bounds of normal life. Shouting at the children within their care, shouting at the child who is learning to referee, whilst being accountable for the experience for all of these impressionable young folk.
The point of real interest for me (and hopefully others who have the privilege and responsibility of being in a leadership role) is to consider which of our behaviours are contagious. How aware are we of the impact of our behaviour both directly upon others, and indirectly through the role modelling we demonstrate? What are the things we see in others around us that mimic our behaviour, and how comfortable are we about this? How can we raise awareness of these factors?
One great way is opening yourself up to feedback. I received some highly valuable feedback in the past from a colleague, about getting the best out of my team. She generously pointed out a specific behaviour (one of my preferences) that she didn’t think helped the team get in the appropriate state for a given meeting. It was brave of her to give me this feedback, and I valued it hugely. She skilfully raised awareness of a learned behaviour, and allowed me to consider how I responded. I committed that day to make a change.
Organisations will often commit to a set of values, sometimes written on the walls or company documents. In many cases the words ‘honesty’ or ‘integrity’ might appear. Yet how often are people within the organisation encouraged to provide genuinely honest feedback to leaders around the impact of their behaviours? How often do we ask how we make others feel at work? I’ve experienced some feedback-rich environments, and I’ve experienced some that felt very unsafe. The former was certainly far more enjoyable to work in, and far more productive for all. Once awareness has been raised, one still has to consider whether they will take action or not.
Some examples of contagious behaviour that I’ve seen are:
The workaholic. A key leader spends enormous lengths of time at the workplace. They are online even when they are home.
The standards monitor. A key leader is incredibly hot on standards of clothing, office space, and punctuality. They will regularly call out colleagues who are not achieving the leader’s expected level.
The time-giver. A key leader regularly is seen taking time to speak to colleagues, getting to know them.
The HIPPO. Within meetings, the Highest Paid Person’s Opinion is always the decisive one. They shut down others in order to make the call, based on their perception.
The joker. A key leader is regularly seen making jokes and having fun within the work place.
The calming influence. A person of hierarchical position who demonstrates a calm, thoughtful and logical approach at times of pressurised decision-making.
The above are just a few examples of contagious behaviours, and I will let you decide to what extent you perceive these attributes to be helpful, or a hindrance, within the workplace. This will no doubt be relative to the context and the complexity of the organisation and the people surrounding the leader.
However, in my experience, the contagion is very clear and obvious. We see miniature versions of these behaviours permeating throughout the organisation. This becomes the culture.
One successful and overt strategy to utilise role modelling within the work place that I have seen has been the deployment of experienced professional players within an U-21s team. Southampton and Brighton & Hove Albion Football Clubs have very successfully deployed Ollie Lancashire and Gary Dicker respectively into player-coach roles. These players, both in their 30s have role modelled the behaviours, approaches and attributes that a consistently high performing player possesses, all at very close proximity to the club’s top youth talent. I’m sure there will be other examples of this within sport, military and business.
Behaviour can be contagious. I have, as most of us who are sporting parents, felt all of the emotions that come to the surface when a loved one is either doing well or doing badly in front of you. I have the urge to shout in support, to shout words of encouragement or at times words of despair. However, I remember watching a video that Arsenal FC pulled together where they interviewed young players about what they wanted to hear from their parents on the sidelines, and the messaging stuck with me. “I don’t want you shouting from the side of the pitch… I just like it when you clap when I’ve done something well” or words to that effect. I now have a strategy of holding my hands behind my back when I’m watching my kids, to remind me of this video. This physical act helps me. Hopefully my side line approach would be perceived as helpful role modelling to other parents who want the best for their kids.
Questions for leaders:
So, if you are not happy with the behaviours you see in front of you, consider how you can act. As Ghandi once said, “Be the change you wish to see in the world”. Role modelling has a huge impact. If it is contagious enough through a TV screen to affect an 8-year-old and a couple of adults at a kids match, imagine the power of this in person.
And, by the way, if you know an adult who behaves like this in kids sport then please pass this article onto them! As I’m 100% sure that coaching kids looks very different from coaching professionals.
Iain Brunnschweiler runs the Focus Performance Consultancy. He is a former professional cricketer, has authored two published books, and most recently was the Head of Technical Development at Southampton Football Club.
Gary McCoy discusses Peak AI and its ability to track personality traits and emotional welfare.
A Data & Innovation article brought to you by

That was the question longtime performance coach Gary McCoy would ask his players each day, listening to the answers but also reading body language for subtle cues.
McCoy had success blending those daily check-ins with objective monitoring data from a series of tracking technologies, overseeing what’s likely the only injury-free professional baseball season with Taiwan’s Chinatrust Brothers in 2019.
In his latest venture, however, McCoy is the CEO of the previously stealth startup Peak AI that asks that same question, or a similar variation, and then leverages psycholinguistics and natural language processing to gain objective data for cognitive load — the amount of information that working memory can hold at one time — and emotional welfare.
Put simply, Peak AI seeks to identify traits and states — that is, to understand a user’s ingrained personality traits, which are largely invariable, and his or her daily state of mind, as influenced by physical and mental stresses.
“Psychology leads physiology,” McCoy said, outlining his assessment model that begins with psychological-emotional well-being before addressing physical systems, technical ability and then tactical use of the athlete. “It starts there, but I never had anything to measure it.”
For ongoing monitoring, users upload a video recording of about 30 seconds, and then Peak AI analyzes both the word choice and manner of speaking to determine one’s frame of mind. For more static attributes, such as a person’s need for group affiliation or attitude toward risk, any audio sample will work, even publicly available interviews. The AI is able to account for varying languages and accents, as well as identify attempts to trick it, such as reading a script.
McCoy, who lives in Arizona, eight time zones away from Chief Innovation Officer Walter Farfan, completed daily assessments through London-based Peak AI. One day, after saying what he thought was the usual response, McCoy received a call from a worried Farfan asking what was wrong. McCoy hadn’t said anything about it, but the intonation and timbre of his words triggered an alert. Turns out McCoy’s dog of 19 years had died the day before.
Mental wellness is the overarching mission, Farfan said, who was invited to give a talk on the subject at Buckingham Palace. Some early applications in the sports realm include individualized coaching, helping athletes reach their potential by appealing to their intrinsic motivation, rearranging clubhouse locker assignments to improve team culture, and scouting prospects to evaluate if they are a roster fit. It’s then easy to extrapolate its use from performance to other business operations, such as the mental health and culture of executive teams.
Peak AI completed seed funding rounds in July and now has a staff of six full-time employees and about a dozen contractors. The company charges $99 per month per athlete for the product. The plan is a limited rollout this year, followed by a broad deployment to teams in 2024.
Among the pro teams to have trialed or adopted the product from Peak AI include EFL Championship and Premier League sides Southampton and Brentford, Ligue 1 power Paris Saint-Germain, Formula One teams Red Bull and Aston Martin, and the NHL’s New Jersey Devils, who are the first to do so in North America.
After an assessment, Farfan said, “I’m going to speak to you about utilizing what you have internally, what you’re born with, what you’ve inherited — these unbelievable skill sets within your personality — to bring the best out of you, rather than trying to make something you’re not. And I can’t change your personality. But if I knew [what it was], I can use verbalization to say, ‘Well, I now see how you see the world.’”
Personality is roughly 70% inherited and 30% shaped by experience, Farfan estimated. And metadata analyses of large cohorts are helping unlock characteristics that underpin certain achievements, which could range from hitting home runs in baseball to excelling as an outdoor athlete in the cold climates of Scandinavia.
“We allow our clients to port in different youth players — and whatever they deem success looks like — and that builds a dataset for them to go and build a lens to shine on a group of youngsters to see which one of you 100 people have this specific trait,” he said.
Farfan and his longtime business partner, CTO Mike Blaster, have been collaborating for a decade on the study and automated analysis of language. They applied those techniques to sentiment analysis of social media posts and the development of marketing campaigns. They launched Trace Data Science in 2017 to parse ingrained human behavior from milder interests and to map cognitive load. The company worked out of Google’s London office from 2018 to 2020 as part of an incubator program.
Peak AI is a rebrand to reflect a change in mission. Farfan said external validation work is ongoing at the University of Georgia and Portsmouth University. Some prior studies have indicated the system’s ability to predict intrinsic motivation, cognitive load and personality traits at rates of 90% or higher.
McCoy said this sensitive personal information will be protected with military-grade security and be in accordance with HIPAA and all similar international medical privacy laws. A seasoned sports tech executive, McCoy was an early employee at Catapult whose signature GPS devices tracked stress on the body, at Whoop whose wearables assessed the body’s response to and recovery from that stress, and at Zone7, whose AI algorithms sought to predict injury risk.
The one piece missing was cognitive evaluation, especially not something that could be administered with so little friction. One persistent conundrum, McCoy said, was that “physically in an athlete, exhaustion and boredom present the same way. How do you know what to do?”
“We think sports psychologists will be the ones who have now a very accurate and effective tool, but they can prioritize, ‘OK, I need to attend to this person,’” he said.
“We’re teaching them how to be chameleons and how to interact with [every player]. It’s team culture. You hear that word all the time in sports clubs, right? But no one’s got a measurement tool for it. This, I think, will be the first measurement tool for culture.”
Dr Daniel Laby is talking to John Portch and Joe Lemire about his vision training with Liverpool and England star Trent Alexander-Arnold in 2021.
A Data & Innovation podcast brought to you in collaboration with
He says: “If the question is: ‘are you worse than you should be for your sport?’ And knowing what each sport needs, if you have that information you can say how someone needs to train.”
Red Bull commissioned the project having been impressed by Dr Laby’s consultancy work in the NFL and his burgeoning collection of World Series rings having worked for three decades in MLB.
“So if Trent did well, which he did in certain areas [I would say], ‘Trent, you did great. We don’t have to give you glasses’ but if [instead I said] ‘Trent, your ability to monitor multiple targets at the same time isn’t what it needs to be compared to what it should be for someone on average of your level, we have to train that’; and that’s what we did with Trent.”
Dr Laby tells The People Behind the Tech podcast that the first goal is to help athletes to correct to the required level for their sport, which will differ depending on the discipline.
This was just one aspect touched upon during the conversation. Others include:
Listen above and subscribe today on iTunes, Spotify, Stitcher and Overcast, or your chosen podcast platform.
23 Oct 2023
ArticlesIn his latest column, Iain Brunnschweiler explains why listening – and having the humility to listen well – is the special sauce of the best teams.
You are about to walk into a meeting with the rest of your leadership team and you know that you’ve got something to say to add value to the conversation. However, the dynamic in the room means that you already know that you will hold your tongue and won’t feel comfortable to say what you really think.
Sound familiar? If it doesn’t, then you’ve done extremely well to navigate a career thus far without this experience!
For the majority of us, this kind of feeling may have occurred a handful of times, or it may have occurred hundreds of times. You might be reading this thinking that this is exactly how you will be feeling either tomorrow, or later this week.
Seeking optimal
This situation surely cannot be optimal. It cannot be optimal for the individual who is suffering the anxiety-inducing thoughts, and it certainly cannot be optimal for the business who is deploying this group of people to work together.
Whether in business, music, sport or military, the ability for us to maximise the combined forces of those ‘in the room’ is absolutely paramount for success. And, more importantly, for the humans involved to feel comfortable enough to contribute and feel valued.
One of my key focus areas in recent years has been supporting people to work better together. In sports, a key objective has been to look at what is broadly termed ‘co-coaching’.
Co-coaching is the ability for multiple coaches to work together in the same coaching session. With growing support staffs, often in elite team sports today there will be two or three technical coaches, along with multiple other specialists such as strength & conditioning coaches, analysts, psychologists and physiotherapists. With all of these expert practitioners on the same field at the same time, the coordination of their roles and responsibilities is paramount. So, co-coaching could describe two coaches working together with the same squad, in the same session. Or it could be an entire support staff of seven or eight working together at the same time. This can get pretty complicated, and it is very easy for their to be a lack of role clarity, which results in a lack of impact on player development.
In my experience, there are three broad, fundamental qualities needed to co-coach effectively. They are:
1) Having an aligned purpose or intended outcome.
2) Having clarity on individuals roles in order to achieve the outcome.
3) Having a level of respect for the other members of the team and the contribution they are making.
The special sauce
As my old boss, the relentlessly successful Simon Timson (currently the Performance Director at Manchester City) once said to me, we need “no precious professional boundaries”. What the heck does that mean, I hear you cry!?
Well, I learned, and then experienced exactly what that meant during my time at England Cricket. We had a performance support team comprising technical coaches, an operations team, a physio, S&C coach, analyst, psychologist and education/welfare coaches. Similar teams will be present in many sports performance/development environments.
However, I have rarely experienced these teams operating anywhere near optimally together. And that’s where Simon’s wonderful phrase comes in.
For example, as the head coach of a national age group team, I embraced the view of the physio. This is not uncommon, he is a highly qualified technical expert in his field. However, it was not just his physio-medical view that I would be seeking. I would also genuinely embrace his view on the way a batter had approached an innings, or the field setting that we were going with during a youth international match. That’s what it means, that is what Simon meant. As a staff, we were aware that there was a high level of technical expertise in our own fields, but the special sauce was that we trusted each other to provide a view that wasn’t necessarily in our lane. The fast bowling coach could genuinely provide a view on the gym programme or the analyst discuss the education provision. This feeling that we had amongst us is rare. Too many times I have seen people being shut down because the leader in the room was not open to a level of cognitive diversity. Their mind was shut to the fact that someone deemed to be a non-technical coach might actually have value to add.
So what led this group to come to this place? I think there was one fundamental skill that we worked on, got better at, and evolved: listening.
It sounds simple, but how often do you REALLY listen to your colleagues? Listen to understand. Listen with all of your senses. Listen for the story behind the story, for the values or beliefs that might be guiding the narrative. To create and hold space for the contribution of others, as a leader, rather than to fill it with your own preconceived ideas or to confirm your own biases.
Listening is a whole lot harder than it sounds. Especially when the heat is on, and decisions need to be made. Listening takes energy and it takes attention. It is also really easy to hear what you want to hear rather than what is really being said. I have often asked a player “How was training today?” To which the answer is almost invariably “Good, thanks”! Only by asking a better question such as “What did you learn in training today?”, or “What made you think the most in training today?”, and then really listening carefully to the answer have I unlocked conversations with players that I never thought I would have.
So when you reflect on your own contribution to a team, or specifically a team meeting, please do consider the role you are playing. Are you causing anxiety in others, to the point at which they may not say the one thing that could be critical to success? Are you creating and holding the space to genuinely listen? Because if you aren’t, then you’ll almost certainly be making much worse decisions due to not having the full picture from all of the minds you’ve got in the team.
Questions for leaders:
Iain Brunnschweiler runs the Focus Performance Consultancy. He is a former professional cricketer, has authored two published books, and most recently was the Head of Technical Development at Southampton Football Club.
4 Sep 2023
ArticlesCrystal Palace and Royal Antwerp have developed data storage and visualisation systems that increase athlete availability, enable smarter recruitment, and ensure more efficient workflows.
An article brought to you by our Partners
Dr Cedric Leduc, a sports scientist at English Premier League club Crystal Palace FC, is sharing his experience with practitioners working in athlete monitoring.
It is a natural enough recommendation for a sports scientist to make but the case Leduc makes to the Leaders Performance Institute is compelling. “If you aim to work in a sports club as a practitioner,” he continues, “one of the key things when considering your own learning and development journey is to integrate some of those data skills that will help you to understand what is actually required by an organisation when it comes to data and technology.”
Why a data infrastructure is important
Leduc, who has been at Crystal Palace for almost two years, addresses that question on a daily basis. “How can I refine a thousand possible metrics on the market into a presentation or construct of what I am seeking to present?” As he sees it, there are two viable approaches; firstly, by calling upon his own experience and relationships with colleagues, coaches and athletes; and secondly, by running statistical analyses that enable those selections to be made in an objective way.

Crystal Palace and Royal Antwerp track Player Availability using Smartabase, which enables performance staff and coaches to make informed training and performance decisions. Image: Smartabase
“A combination of both works,” he says. “When you have to turn things around quickly, you might actually use your experience, but when you have time and access to a good historical database, you might be able to run those analyses. There’s a trade-off between short-term actionable points and more long-term objective decisions.”
Leduc and Crystal Palace use human performance optimisation platform Smartabase as a data storage and visualisation solution for all players and staff, from the academy to the first team.
“In a way, building the system from nothing was an advantage because you can build it the way you like and set up the structure” – Peter Catteeuw
To operate without such a system puts a club at a disadvantage, as Dr Peter Catteeuw, the Head of Performance at Belgian Pro League champions Royal Antwerp FC, explains.
“When I arrived at Antwerp in 2017 there were no records of injuries, records of tests with the players, no records of training sessions and so on,” he tells the Leaders Performance Institute. Mindful of how well Smartabase had served him in his previous role at Racing Genk, he began to use their technology at his new club, building a monitoring system for a second time with the help of Smartabase’s agile customer success team.
“In a way, building the system from nothing was an advantage because you can build it the way you like and set up the structure,” he says. “It’s still changing every day and getting better, helping players from the academy to the first team. The team’s management and administration is also coming onboard.”
It is a product of the latitude afforded to Catteeuw and his ability to scale the system. “We needed time to build the system to our own needs and it continues to develop. On the other hand, we can implement changes immediately.”

Smartabase enables the collection of both objective and subjective sources of data relating to athlete wellness. Image: Smartabase
Of advice he would give a team who are starting from scratch, Catteeuw says, “You can easily start with a smaller group within the club, say the academy, and then progress through the organisation as you build the system.”
How accessible and actionable data can improve workflows
Alignment and accessibility are critical for new members of staff. When Leduc arrived at Crystal Palace, his first question was: where is the data and can I access it easily? “Then you start to realise that you have multiple data sources like in any sports organisation,” he says. “What’s important, if you want to make practical use of that data, is to first make sure they are stored in one secured place so that it can be easily accessed – then you can turn that into something actionable.”
“We have a holistic view of the players; what they did in training, what they are doing outside of training, how well they are recovering every day and if they are ready to train or take on more load or not, and if they are ready to play games or not” – Peter Catteeuw
At Royal Antwerp, Catteeuw welcomes the ability to tailor the club’s data management platform to his wishes thanks to Smartabase’s hands-on approach to customer success. A response within hours is the norm. A solution often follows in a day or two. “Most systems are fixed but Smartabase gives you the tools to create your own club system to enable you to work the way you like with physios, strength & conditioning staff, the technical coaches and management. Most companies only make it if it’s interesting for other teams.”

Injury Risk Profiling is an essential area of Catteeuw’s work at Royal Antwerp. Image: Peter Catteeuw / Royal Antwerp FC
Leduc has witnessed the benefit first-hand at Crystal Palace. “A new player signed this summer and the head physio asked me if he can integrate the profile of that new player so that he can start adding notes,” he says. “Another example from pre-season was the request to implement a new technology, integrating its data with their Smartabase storage system.” The organisation was able to facilitate the club’s request. “They are very reactive in trying to understand your needs and not simply relying on what already exists.”
At Royal Antwerp, Catteeuw was able to make the API work in linking the sleep tracker Whoop and Smartabase. “Now it’s up to me to pick the right data, the data we want to see, and make clarifications if necessary,” he says. “I will make the first simple dashboards for ourselves, the medical staff or the coaches to have a quick view every day. In the next days, I will try to combine data we have now from Whoop with the players’ wellness questionnaires and with all the training and game data we collect so that we have a holistic view of the players; what they did in training, what they are doing outside of training, how well they are recovering every day and if they are ready to train or take on more load or not, and if they are ready to play games or not.”
Agility is critical to data-informed decision making
There is the imminent possibility that this process will lead to red flags with some of the players. Perhaps they have not slept well on a consistent basis. This will, however, not lead to an overreaction from Catteeuw and his colleagues.
“We don’t have to take drastic action right away. These alarms just let us say ‘let’s first talk to the player and see what’s going on’ and then maybe check with the physios. Is there something else from the medical staff? Is there something from the training pitch that also raises an alarm?”
Catteeuw recalls an illustrative example from last season when Royal Antwerp used NordBord, ForceFrame and ForceDecks in strength testing. “In every first training session after a match, we ran tests. The data gives us a signal i.e. it’s too slow for these players, the difference between left and right is too large. We won’t pull them out of training immediately but we’ll check the player and see if there’s anything too serious to let them train. But most of the time it means we maybe have to adapt a little bit of training or we need to get an additional session in the gym.”
Access to the initial sources of raw data has enabled Leduc at Crystal Palace to streamline some of his processes. “The initial data collection with a given technology can be pushed into Smartabase in the right format,” he says. “I can then push it to get the right visualisation or run some analysis on it in a very straightforward way. You limit human interaction, which decreases the risk of errors. Having access to the original data enables you to be very agile with the data you’re collecting.”
However you use your databases, the important thing is to understand the needs of your organisation. As Leduc says: “Do you need a storage or visualisation solution? That will depend on your organisation.”

Crystal Palace and Royal Antwerp use Smartabase to track player soreness on a daily basis. Image: Smartabase.
The data landscape is changing and the days of teams failing to track even basic performance metrics are largely consigned to the past. In addition to Crystal Palace and Royal Antwerp, Smartabase clients include both Arsenal and Nottingham Forest in the Premier League, Stoke City in the English Championship, to AS Monaco in the French Ligue 1, Ajax in the Dutch Eredivisie and SL Benfica in the Portuguese Primeira Liga – all clubs looking to make a real difference both in training and in competition by developing a data infrastructure that enables coaches, practitioners and the players themselves to make faster, smarter and better informed decisions.