22 Jan 2024
ArticlesHelene Wilson led the Northern Mystics to the ANZ Premiership in 2021 but not before taking her playing group on an individual and collective development journey.
“We were bottom of the table and we made it to the top by literally changing the way we practised and our environment,” Wilson told an audience at September’s Leaders Meet: Driving Step Change in Female High Performance.
Wilson, who currently serves as Manager of High Performance Sport New Zealand’s [HPSNZ] Women in High Performance Sport programme, was primarily at the Etihad to discuss her five years as Head Coach of the Northern Mystics, a netball team in New Zealand’s ANZ Premiership.
The Mystics won the first national championship in their franchise’s 24-year history on Wilson’s watch in 2021. They went close again in 2022, her final year, and won a second Grand Final in 2023.
Yet in 2019, as Wilson explained, they finished bottom of the ANZ Premiership. At the time, the Mystics were infamous for their disunity and underachievement.
The talent and potential was there, but Wilson knew it could not be unlocked without an environmental overhaul. She started with one simple question: “how do we create an environment where high performance comes from out-learning your opposition and people are on a journey together to get there?”
Find a suitable framework for addressing performance questions
Central to their transformation was the Mystics’ belief in the Māori concept of ‘Wānanga’. “It’s a word that means coming together and meeting to discuss, collaborate and consider,” Wilson told the Etihad audience. “It could look similar to a team meeting but it can take many forms and Wānanga happens in many ways.”
A fuller account is provided here but, in summary, a Wānanga provides a space for collective, inclusive, reflective practice (‘Rongo’ in Māori) that enables people to reengage with problems in the world beyond (‘Tū’) having formed a consensus on the best solutions.
“There is an energy about it,” said Wilson. “The process and energy is like a coming together and moving apart in a state of clarity, which is collectively built together. The process of ‘Karakia’ – transitioning from one realm to another – takes us from the worlds of Tū and Rongo.”
These Māori concepts and traditions resonated with her staff and playing group, but Wilson emphasised the relevance of the framework rather than its local aspects. Coaches, she argued, should use cultural artefacts germane to their context. “There’s stuff around us everywhere that you can apply in different ways and it’s the framework that is key.”
The players and staff bought into the idea and it meant the team could get to work on what was needed to take them from last to first place in the space of two years.
Improve the quality of your interactions
Ahead of that triumphant 2021 season, Wilson and her coaches convened to establish what it would take for the Mystics to win that season’s Grand Final. They also invited the playing group to do the same.
“We tried to define the standards that we needed to shift to win the Premiership,” she said. “I remember specifically at this time we would Wānanga in the gym and we were talking about the standard of performance that we needed to put down on the court in pre-season to ensure that we could win the Premiership.”
The players and coaches often had contrasting views. “We had all the data and the information and knew what we needed to do, but we had to hold that back and let the players lead it,” she added.
In one particular pre-season Wānanga, Wilson addressed the Mystics’ reputation for throwing away possession cheaply. The players sought a measurement for tracking their improvement but one wasn’t forthcoming. “How do we measure it? How do we know we’re doing well? We couldn’t agree, we couldn’t align, so we had to go out and learn.”
That Wānanga preceded a public pre-season game and Wilson used the opportunity to pose further questions: if you make mistakes on the court what does that look like? How many mistakes is OK? What’s your key role in your position? For example, if you’re a goal attack and your main role is to get the ball to the goal shooter as accurately as possible and you want to throw it from the first phase in the centre, how am I to determine that you will get that ball there? Tell me what you need to do. And they will tell me how they believe they will take this skill and execute it to the level we’d accept, as well as how many mistakes we were allowed. They defined what they were going to put on court and what they were going to get right.”
Each member of the team would set personal limits. “It looks like ‘I won’t make the same mistake twice in a row’. OK then, if you do, then you’re off. You’ll work with the S&C on the side line in front of the public, practising that mistake for two minutes, then you’ll go back on court and we’ll see how you go.”
The continuous Mystics substitutions made the game a strange spectacle. “You can imagine the first half the first time we tried this,” said Wilson. “It was like a yoyo. My opposition coach said to me ‘what the eff are you doing?’”
“There was a lot to unpack in our changing room after that and our psychologist was a great help.” The subsequent Wānanga went on for an hour and a half. One of the key questions was the matter of each individual’s role in the team. “Even if I’m only on the bench how do I still contribute? It was the benchies’ job to pull their teammates up when they weren’t executing the skillset they said they would more than two times in a row. That then formed a drive for individual performance.”
As Wilson said, the Mystics changed the way they practised. “It wasn’t just making an effort to say it – it wasn’t as simple as that – it was the quality of the interaction that happened.”
Increased energy and confidence
At the Etihad, Wilson shared an image of her team lining up backstage ahead of the 2021 Grand Final and noted the sense of “energy and confidence; that they each had each other’s back as they go out and do it.”
She said: “Then we joked we were doing this hard work as people so I could get to drink a piña colada on the bench while I was coaching; knowing I had done my job. I wish I had one, because they were driving the performance on that day.” The Mystics quickly established a two-goal lead over their opponents, the Mainland Tactix, that they never relinquished in a 61-59 victory.
“We made seven errors in the entire game,” Wilson continued. “And when we had that Wānanga at the start of the season, the players said they should be able to make 64 errors in a game. We [the coaches] knew they needed to make under 15 [to win the Premiership] and they made seven. It shows how they drove their own performance.”
To further underline how the Mystics transformed their environment, Wilson referred to Grace Nweke, a 21-year-old New Zealand international and one of the rising stars of the sport. She joined the Mystics in 2019 while still at school but, thanks to Wilson encouraging her players to have a voice, Nweke immediately had the platform to speak up when she felt things weren’t working for her.
“She was 16 years old and didn’t quite think her S&C programme was quite right for her and she asked how we could discuss how it might be changed – that’s powerful for an athlete to have that support [especially] when the S&C said ‘well, I’ve been doing this for 20 or 30 years’ – but then it’s also powerful for the S&C to say ‘how are we going to work together to make this better?’”
In the first part, we delved deeper into Helene Wilson’s role in creating a culture that enabled the Northern Mystics to ‘out-learn’ their opponents.
18 Jan 2024
ArticlesRichard Burden of the UKSI’s Female Athlete Health & Performance team reflects on their ability to overcome indifference, limited resources and internal politics.
Though the UKSI is but a small cog in the wheel, the institute’s Female Athlete Health & Performance team has been astute in dealing with the typical challenges present in a high performance system, as Richard Burden, the UKSI’s Co-Head of Female Athlete Health & Performance, told an audience at September’s Leaders Meet: Driving Step Change in Female High Performance at Manchester’s Etihad Stadium.
“We don’t have a lot of resource,” he said of his team, which he leads alongside Dr Anita Biswas. They work closely with Dr Kate Hutchings, who leads the UKSI’s female athlete clinic. It is quite an undertaking for a system that serves up to 800 athletes, numerous coaches and a wealth of different interests.
“Between the three of us,” he continued, “we have four days a week to try and do some of the things that we do. That’s a step change – that’s good compared to previous cycles – I’m not complaining. I’m just giving a little bit of context because a lot of the time when people who don’t have experience look at the system we’re in, they think that’s amazing, that you’ve got a tonne of resource, that you must be able to do some really cool stuff.
“The fact is that we don’t have [unlimited resources]. But we’ve got quite good at working with what we do have.”
Part of their success can be attributed to bringing coaches and athletes on what Burden refers to as a research and innovation journey. Too often sports scientists and practitioners fall short on that front.
In June 2023, Burden and Biswas spoke onstage at the Female Athlete Conference in Boston about the “needless tug-of-war” between female athlete sports science and applied practice. They were joined by exercise physiology and nutrition specialist Professor Anthony Hackney of the University of North Carolina. Together they asked an audience of physicians and practitioners who or what they saw as the greatest barriers to research and innovation. “Coaches” was a common response “because of the perception that they lack engagement in research and innovation”. Three months later, at the Etihad, Burden turned that idea on its head.
“Sports scientists and practitioners are really poor for this,” he said. “If a coach doesn’t want to listen to their idea it’s the coach’s fault.”
Burden suggested it could be a problem with how the idea is pitched. “If coaches are suggested as a barrier, what are we doing about that? Do people know why a coach might not engage in science, research and innovation? Are we giving them a reason to change? Are we giving them something they can use that’s actually going to make a difference?”
People often point to the limited budgets in high performance. “Yeah, funding is tight, but it’s probably not going to get any bigger. Maybe we’ll get a bigger slice of the pie but the pie is unlikely to get any bigger,” he continued. “So how can we be more resourceful?”
Time-poor coaches is another suggested issue. Again, it doesn’t wash with Burden. “How can we create more time with what we currently have? Everyone is super busy. We need to get stuff done – so how are we going to do that? And the translation: how can we improve the practicality of doing research and innovation in elite environments so we can actually give out something useful?”
The UKSI Female Athlete Health & Performance team have focused on four areas.
Any potential innovation has to add value. “There is always an interesting-versus-important question that we ask ourselves,” said Burden. “We can’t just do stuff that’s interesting – we have to do things that are interesting and add value – that’s our sense-check.”
The Female Athlete Health & Performance team answer that question by spending time talking to coaches and athletes with a view to understanding their needs. In 2019, the English Institute of Sport (EIS; the former name of the UKSI) launched their SmartHER campaign to encourage female athletes to speak about their challenges and concerns in a safe setting. It led to a roadshow series where education sessions were provided for coaches and athletes across the UK. “That gave us momentum because it just started conversations,” said Burden. “It was only basic level education but it was things that people hadn’t heard before, and the conversations started to grow within sports and between sports, and back and forth between the UKSI and the sports. Better conversations would happen.”
This opening up of communication lines led to the development of the UKSI’s internal learning platform, known as the Performance Hub, with modules including ‘The Basics of the Menstrual Cycle’ and ‘Additional Considerations for the Female Athlete’. “It’s always available to practitioners in the UKSI so they can upskill themselves on their own time,” said Burden. “It is aimed at giving people more awareness and confidence in their conversations.”
He quickly learned not to assume knowledge. “A lot of this comes from the eyes of a bloke who is quite a lot of the time the only bloke in the room. It is not a given that a female coach will know about bra fit, whereas a middle-aged male coach may be comfortable discussing such issues.”
Increased athlete-coach engagement has eased another common concern from researchers: access to the athletes and coaches themselves. “You have to bring them on a journey,” said Burden. “You bring them along, you increase accessibility. Researchers and academics often complain that athletes are protected, that you can’t access them – but what have you done to try? By doing your research in a lab? They can’t relate to that. Go into their environment, see how they live, see how they train, and co-design the questions.”
As conversations about topics such as menstrual cycle tracking developed within the British high performance system, it led an increasing number of athletes, coaches and researchers to ask if there was a less invasive alternative to needle and blood sampling in hormone data collection.
In 2021, the EIS trialled Hormonix, which collects hormone data through saliva sampling. The technology was designed in collaboration with Mint Diagnostics. Later, Hormonix was trialled at Manchester City Women, where it has led to further research projects around female athlete health.
Burden also spoke of a UKSI research collaboration with Manchester Metropolitan University and British Rowing, who had a question. “They called it Project Minerva,” he said. “It’s something they’ve been developing about the influence of training load and the delivery of training on female health. So how is the menstrual cycle influencing their ability to deliver training and what impact is it having on internal load, competition and performance? It’s their question – it hasn’t come from research or a university – it’s come from the sport. We’re there to provide some of the research and innovation expertise to help them formulate the question and work out a path to answer it.”
Co-designed research and innovation can accelerate the UKSI’s ability to provide support to athletes. “Get the practitioners involved, get athletes, get the teams and bring them along with it because if they’re onboard you get easier access to them and you’re going to produce something that’s more translatable, meaningful and applicable to them.”
When the UKSI Female Athlete Health & Performance team proposed a collaboration with the Australian Institute of Sport [AIS] and the United States Olympic & Paralympic Committee [USOPC], it had never been done before.
“It’s across traditional lines,” said Burden. “When you talk about competitive advantage, why are we talking to the Aussies and why are we talking to the Americans? But that’s not how we’re looking at it. The Aussies have done some really good stuff that we haven’t. We’ve done some really good stuff that they haven’t. The same with the Americans.
“If we combine resources to stop duplicating effort, because we’ve done educational stuff, the AIS have done some brilliant educational stuff, the USOPC have done some really good educational stuff. We’ve all done the same educational work. What’s the point when we can do it all together and focus on other things?
“I thought I was going to have a really hard time when I took this to the directors. I thought there was going to be some sort of major health event for some of them when I said ‘I want to work with the AIS, I want to work with the USOPC’ but it was actually really easy and we put together a fairly compelling reason why, but it was quite easy because this isn’t about performance advantage, this is about advancing female athlete health and performance.”
“What can you do with information that you already have?” asked Burden. To illustrate his point, he referred to the UKSI’s drive to centralise all blood screens across the British high performance system. It enabled that information to be used in a more informed and impactful way.
“The information was being held in UKSI silos, but there was potential if we could aggregate it all,” he continued. “That was a few years ago and it wasn’t the easiest conversation to have with the sports because they had their own suppliers. There was some politicking to convince everyone that it was going to be really beneficial.
“The vast majority of our sports now use the same supplier, which means we have a database of blood screens that is continuously being populated. Because of that, we can start to unpick some of the things that we need to understand.
“We’re starting to understand sport by sport differences, sex differences and, over time, we’re going to be able to start to individualise between sport differences, in-sport differences, individual differences. Being able to do that, we can inform our practices and inform the treatment or our understanding of the biggest health problems in a much more informed and precise way because we’re using what we already have in a much better way.”
In Burden’s view, this pooling of evidence has the potential to lead to the greater individualisation of support services. He contests the perception of case studies as low in the traditional hierarchy of evidence due to them being small in sample size. “We’re in elite sport and I don’t want to generalise – I don’t care what the mean for the whole group is – I need to know why athlete X is different from athlete Y. Case studies are really impactful for us – if you can collect case studies then you start to build an evidence base. When trying to understand things like the menstrual cycle, generalised approaches just aren’t going to cut it.”
As discussed on this virtual roundtable, it has to be more than a tick-box exercise if you’re going to reinforce a culture of continuous improvement.
Two questions underpinned the groups’ conversations on the day:
Having a clear philosophy and intent
In summarising all of the responses and suggestions from the group, it became clear that the effectiveness of your approach to learning and development starts way before the actual practicalities. A reflective question for all is whether your team or organisation has a clear philosophy and intent on learning or if it is just a tick-box exercise because you know it is something that generally needs to be done? Put simply: if you don’t have this philosophy and statement of intent clearly mapped out, it isn’t likely to be effective. We also discussed around reinforcing a culture of continuous improvement, of which clear approaches to learning form a large part of this outlook.
Firstly, start off with outlining key principles. Instilling a set of clear principles that sit behind your learning and development work allows you to find the balance between short and long-term focuses. There is a natural tendency in many high performance environments to be reactive, which can minimise long-term growth. Thoughts from the group suggested that your principles should cover both bases so there are clear expectations from the here and now, but also the future.
Be intentional, often less is more. There is a vast amount of learning and development opportunity for staff and also athletes, so much so that it can be overwhelming. So with this in mind, ensure you are intentional with what is being focused on, how much time you are dedicating to it and perhaps most importantly, how will it drive positive change. One of the comments on the call that summarised this point well was the importance of creating the need and desire for change.
Have a needs-based approach. This is a natural follow on from the point above and will support the intentionality of what you or your team engages in. The key element of the needs-based approach is making sure you are participating using the right stimulus.
With any learning and development experience you engage in, do you have a clear commitment to action post-engagement which highlights what you are actually going to do differently or to deepen the quality of that learning?
Finally, how do you think about developing an organisational system that facilitates learning and development? A reflection is that learning can often take place in silos and learning isn’t shared organisation-wide. Environments that create a true culture of learning have clear systems and strategies in place to create opportunities for the sharing of practice. Intention and organisation will also help to elevate the quality of your learning.
Peer group opportunities
When aggregating all of the responses from the group conversations, unsurprisingly the most common response when thinking about effective learning and development strategies were aligned to peer group opportunities. There were a few specific examples of this in how you are able to facilitate these opportunities for staff or your athletes.
Other impactful strategies
Although a large number of effective strategies aligned to peer-group opportunities, there were also some excellent thoughts and considerations that sat outside of this bucket. Some of these strategies are well-known and utilised well in environments, but it was a good reminder of the impact they can have when focused on consistently and strategically.
Unsurprisingly, experiential learning was identified as a really impactful strategy for learning. To get this right, create a space for the learning experience, mixing theory and practice and then make the learning activity experiential in nature.
There was also a thread of discussion around after-action reviews and debriefing. These tend to be strategies that are not utilised as well across high performance sport, largely due to the fast-paced nature of the industry – it’s often onto the next game. However, one environment shared how much they have gained by having reviews every week on decision-making processes and having this consistent approach has yielded some really positive results. How consistent are you with reviewing?
‘Question-based leadership’ was something the group felt was an opportunity when considering effective learning and development strategies. Question-based leadership refers to the notion of communicating through open, targeted questions more often than in closed statements. In a number of recent conversations across the Leaders Performance Institute, several members have shared how quality questioning is an under-utilised skill in many environments.
Finally, the group also touched on the importance of psychological safety in the environment and celebrating a ‘beginners mind’ to help reduce fear, noise and impostor syndrome.
The recent Women’s Sport Breakfast highlighted advances in the understanding of post-partum parenthood, the company policies that provide support, and opportunities to return to competition.
The Women’s Sport Breakfast at November’s Leaders Sport Performance Summit in London brought together a panel of guests well-versed in the historical experience of women working in elite sport and the choices that were often forced upon them when it came to the most personal of decisions.
Moderator Claire-Marie Roberts, a chartered psychologist who serves as the Head of Elite Development at the English Premier League, was joined onstage at the Kia Oval by Ros Cooke, a physiotherapist specialising in pelvic health who works with the UK Sports Institute and MSK Physiotherapy; Sarah Evans, a new mother, current Leaders employee, and former GB Hockey player who now represents Surbiton Hockey Club; and Lauren Forrow, the Head of Operations at GB Cycling, who is expecting her first child in the New Year.
For three quarters of an hour they explored parenthood, policies and return-to-play protocols in front of an audience of coaches and practitioners drawn from across the globe.
There was pride in what has been achieved thus far, and lessons learned in the process, but there is still a long way to go for the vast majority of sports. In fact, no one can rest on their laurels – everyone can continue to learn and do better.
Policies and guidance
In reflecting upon her time as an international player, Evans never felt she had the option of having a child and maintaining a place in the Great Britain squad – a situation perpetuated by a lack of role models. Several years later, she understands the importance of taking it slowly, looking after her pelvic health, and not expecting an immediate bounce back. Evans, who was accompanied onstage by her baby daughter, said her body has changed having been through a trauma, but she’s focusing on celebrating her body’s ability to grow and sustain life rather than being frustrated by it. She’s conscious that she has a good support system and has invested in the services of a pelvic health expert. Hockey, as she put it, lets her have something for herself and control her identity, as well as be a role model to her daughter.
The improved environment, even during the course of just one individual’s career, is noteworthy. Cooke explained the importance of the likes of UK Sport, the RFU [Rugby Football Union] and FIFPRO, football’s global players’ union, publishing their guidance and policies on maternity, especially in the post-partum period.
It’s uplifting to see sport moving to a more open dialogue and recognising that it’s not one-size-fits-all. Not only do different sports need different things, and have different funding pools, but each individual is affected in different ways too. The importance of this work has grown as we see an increasing trend for athletes to not delay motherhood, supported by such policies and guidance.
Help people to better understand being a parent
Cooke also reflected on her biggest learnings from working with athletes pre- and post-partum. Firstly, everyone needs space to understand their new role as a parent – this applies to men too. Secondly, where there is a lack of evidence, because people have been nervous to conduct research with pregnant people, this causes cognitive dissonance with athletes who crave certainty and timelines.
She highlighted how we’ve set ourselves up to expect what isn’t necessarily best for our bodies. There has typically been judgement of how quickly people return to sport, and celebrations of quick returns, but what is best for the long-term health of the body?
With her athletes, Cooke aims to share information on the risks of quick return, but in a supportive way. She is also working to integrate pelvic health support with all athletes and colleagues, making it more normal to do so. There’s an opportunity for people to gain so much from the experience of becoming a parent and it’s important to look after anyone going through this change. Cooke emphasised the importance of pelvic health as a normal bodily function for everyone, supporting sexual health, urination, and defecation; and she sees this being an area that will increase in importance for men too. It also has an impact, she added, on performance and plays a key role in how our bodies transmit force through the pelvic area. Not only that, but sub-optimal physical health can impact mental health and cause anxiety and depression, as well as impact social interactions.
Change the language around returning
Forrow revealed that GB Cycling approve of the guidance provided by UK Sport and can point to five riders who have returned to racing having given birth. She added that the behaviours illustrated within the guidance have been fundamental in establishing an athlete’s preferences upon their return. Forrow said that it’s important for practitioners to ask positive questions to help them better understand each individual’s experiences.
The team have worked on changing the language around returning, focusing not just on performance plans and structures, but on a happy, healthy mum and baby, as well as remembering the joys of riding. They talk about ‘exercise’ rather than ‘load’ or ‘training’, and refer to ‘milestones’ not ‘dates’ – it’s a process they hope will alleviate pressure.
Forrow sits on the senior leadership team [SLT] at GB Cycling and has witnessed the influence of the guidance at first hand, both as a leader and as an expectant mother herself. As she explained, it has been empowering for Forrow, learning so much about her body, and sharing that knowledge in a workplace sense, whilst hearing from others. People are GB Cycling’s first competitive advantage so helping people in every way will only increase that. It is also worth noting that GB Cycling have extended paternity leave.
Forrow’s first six months as an expectant mother were tough, so having the SLT role-model the value of well-being was powerful. In her case, this played out around the UCI Cycling World Championships, which took place in Glasgow in August. Her usual field-of-play role wasn’t possible, but where the team value and focus on staff development, the team told her “we got this” and the values and culture of GB Cycling allowed mum and baby to be put first.
There remains much work to be done and Forrow hopes that current statistics will change. At present, 80 percent of people don’t return to full-time work, 20 percent don’t return at all, 50 percent return to admin roles even if they were previously in a position of management.
Whilst personal preference is OK, hopefully the stats will tell a different story in the future.
Ask – don’t just assume
Roberts worked with an Olympic committee over ten years ago. At this time, athletes tried to meticulously plan and align their pregnancies with Olympic cycles, or to combine them with an injury. There were high levels of expectation, increased stereotyping, and high levels of pressure around how they felt they should approach pregnancy.
A decade later, Roberts’ topline advice for expecting mothers and those supporting them is to abandon expectations, put each individual at the centre, consult heavily, provide support in line with those consultants, be flexible, and help with changing mindsets to not having much certainty.
It remains a gamble and a risk to conceive during a career. However, whilst athletes previously delayed the choice as their organisations couldn’t provide the support, they can now return to the same level, and in some cases, even increase their levels of performance.
Nevertheless, expectations can be detrimental, and some women can’t return to the same level. Therefore it is imperative that we respect, support, and neither stereotype people nor make assumptions about them.
Seven practices we need to see more often:
28 Nov 2023
ArticlesIn our final Performance Support Series of 2023 we explored the distinction between goal harmony and team harmony and make the case for the latter being the more impactful.
Over the course of the three sessions, we are focusing on three core areas of this topic:
For the second part of this learning series, the focus is goal and team harmony, with specific attention paid to how you can create team alignment in order to influence team performance.
The desired outcomes of the session included:
Exploring team harmony
Team harmony requires contributions from everyone on the team in order to reach those goals. The best team goals are co-created by team members and are aligned with the larger organisational goals.
In high performance sport, numerous organisations and environments employ a ‘team harmony’ outlook as opposed to a ‘goal harmony’ approach. In this session, we highlighted some of the potential pitfalls with a team harmony approach and make the case for why goal harmony can be more impactful.
With a team harmony approach, we often witness a vague strategy, mission and vision. The consequence of this vagueness can lead to operating in silos and overall inconsistency in messaging and the operation of the team. Another side-effect of this vagueness is that resources aren’t applied efficiently and there can often be a climate of uncertainty due to a lack of trust.
Finally, we can also experience people in the environment being particularly pleasant with one another, but not undertaking constructive conflict around the direction of the programme. With an absence of constructive conflict, there can be a lack of commitment and, with a lack of commitment, we can experience levels of under-performance.
What’s the solution?
Now we have identified some of the possible pitfalls with a team harmony approach, what solution could give us the best possible outcomes?
A goal harmony approach can be that solution. It is vitally important to set a unifying, ultimate performance target that drives everything that you do. Does your team have this ultimate target? This target isn’t a vision, it is measurable and performance-based. When reflecting on this in the group conversations and, leaning on prior experiences, we often find that many efforts to create alignment to galvanise and focus team performance lack this clarity.
Steve Jobs famously spoke of the friction that is required in teams to generate high performance. It is the friction, discussions and disagreements around performance matters that keep you at the cutting edge and challenging the nature of the ultimate performance target.
In summarising this section, if we generate harmony and clarity around the goal, the friction that takes place sits around the requirements of the target and not the individuals involved as we have already established collective harmony and clarity. So what could goal harmony look like in practice?
Enhance team effectiveness with ‘What it Takes to Win’ planning
A well-known performance model is the ‘What it Takes to Win’ framework, which formed part of our discussions around how to enhance team effectiveness and to promote the notion of goal harmony over team harmony.
In the specific examples and experiences we engaged with in this session, the ‘What it Takes to Win’ concept was built on the premise of five key factors:
To pick up on the starting point of a ‘What it Takes to Win’ model, often the success of this approach lies in the practice of setting the target. The performance target should be a bridge to your vision, purpose, dream and goal. The target has to be in your control and engages all resources and team members. It also requires a clear deadline and ability to be measurable. Finally, for the performance target to be impactful, it often requires you to feel a bit uncomfortable.
20 Nov 2023
ArticlesThe UK Sports Institute believes that if we want to improve the conditions for girls and women in sport, we need to learn from the past.
An article brought to you by our Partners at the

Female athletes suffer certain sports injuries more frequently than male athletes, but that should not be the case.
“It is important to consider biological differences between men and women when it comes to performance or injury outcomes, but it’s only one piece of the puzzle,” says Dr Victoria Downie, a performance scientist within the UK Sports Institute’s [UKSI] Performance Innovation Team. She is telling the Leaders Performance Institute about elements of her team’s research into female athlete injury occurrence.
“I started to explore how we as an institute could better understand all the factors which are impacting how women are training, competing and performing, how they feel, and their whole experience of being women in elite sport,” adds Downie, who has spent time immersed in different Olympic and Paralympic sports in order to better understand their challenges and opportunities. “It’s easy to underestimate the impact of simply spending time listening to athletes. That goes for men and women but perhaps more for female athletes who feel historically as if they haven’t had much of a voice.”
Female athlete health and wellbeing has long been a priority for the UKSI. In February, through the prestigious British Academy Innovation Fellowships scheme, the Institute partnered with the University of Nottingham to launch a research project calling upon former UK Sport-funded female athletes who have retired within the last five years. The purpose is to interview these former athletes and explore how women’s sporting environments – their social and cultural context when training and competing – influenced their experiences of both minor and major injuries.
“We asked women to talk about their experience of injury while doing their sport and all the factors that may have influenced that experience.”
The gendered environment
The research project is being led by Dr Stephanie Coen, an Associate Professor of Geography at the University of Nottingham. “You may be wondering what a geographer has to do with this type of work, but my speciality within Geography is Health Geography,” she tells the Leaders Performance Institute.
“Broadly, I’m interested in how our environments influence our health and, within that, my interest has been around gender differences in physical activity.”
In 2021, Coen published a paper with Joanne Parsons at the University of Manitoba and Sheree Bekker at the University of Bath entitled ‘Anterior cruciate ligament injury: towards a gendered environmental approach’.
“My foray into sport was prompted by my previous work on how environments, like the gym, shape the gendered nature of physical activity,” says Coen, who explains that her collaboration with Parsons and Bekker happened “by chance”. In 2017, she was approached by Parsons, a clinician, and four years later their paper with Bekker would provoke a response in the sports world “that exceeded our wildest expectations”.
One of the key elements of the paper was to challenge the focus on the clinical and biological in female athlete injury occurrence. “The current medical paradigm puts the focus of injury within the female body – menstrual cycles, anatomy, biomechanics, all of those things – whereas the gendered environmental approach asks us to take a wider lens. It’s not that the biological lens doesn’t matter, but the gendered environment approach asks us to think beyond the individual body to how we can change the gendered conditions of sport in ways that might reduce injury risk.”
The myth of the ‘ideal female athlete’
Female athlete ACL injuries provide an illustrative example of the impact of the gendered environment. Downie says: “When this is discussed in the media, there is talk about women having more ACL injuries because of their biomechanics, because whilst they’ve got their period, their muscles are a bit more relaxed.” She is not dismissive of those factors, but the UKSI has long sought to look beyond such internal factors.
“One example that’s come out of our work is that women in sport often talk about feeling as if they need to show they are strong or not complaining,” says Downie. “That is a factor that could be leading women to not report that they are feeling a niggle or they feel that they need to train through the niggle to show they are strong – ‘I don’t want to be the one that misses training today’ – and it could be a factor that delays their diagnosis.”
“This inherent belief is embedded in history. For example, women were only allowed to run the Olympic marathon for the first time in 1984. Before that, people thought women weren’t strong enough, weren’t brave enough. There has been a huge shift in these beliefs over the last 40 years, but it is not a long time in the grand scheme of things. These beliefs are still in play and through this work we are hoping to highlight these factors.”
There is also the challenge presented by what Coen and Downie call the perception of the “ideal female athlete.” “This is the kind of wider social norm that prescribes the social and physical qualities that the ‘ideal’ female athlete embodies,” says Coen. “That might seem abstract, but actually, in the women’s experiences, this kind of ideal really did function as a barrier to women feeling as if they could voice health and injury concerns because if they maybe asked too many questions, maybe they’re being too direct or too assertive and that might contravene the ideal of being soft, nice, polite and agreeable. The ideal of the female athlete can have quite a tangible material impact on the everyday experiences of women athletes with ramifications for how they went about tending health and injury concerns.”
The drive to better understand these concerns fuels the entire project. “It’s about understanding that these sorts of social norms and taken-for-granted ways of doing things become part and parcel of the sport environment,” adds Coen. “These social and cultural aspects are an untapped opportunity for reducing women’s injury risk. If we can make them visible, we can change them. And this puts us in a position to improve outcomes more widely for girls and women in sport.”
The research-to-practice gap
Coen’s academic work made her a natural fit for the UKSI. “We always look outside the Institute for people who are working outside of elite sport on areas that interest us,” says Downie. “We put together an application for a British Academy Innovation Fellowship and we won the award, which meant that we have Steph for the whole year.”
Coen has taken on the duties of interviewing the retired athletes who were encouraged to come forward for the project. “I feel so lucky and privileged to have this opportunity,” she says. “I went to my first Performance Innovation Team meeting in the spring and I’ve been blown away by the creativity and excitement in the room.
“When we published the gendered environmental approach to ACL injury it was a conceptual paper, an idea. By partnering with the UKSI and Vic we’ve been able to move this idea into something that can have a tangible impact for women in sport. That research-to-practice gap is something that often feels very wide in academia and I feel like in this work we’re actually closing this gap in real time.
“It shows there’s leadership at the UKSI that’s really trying to push forward in a substantial way for female athletes.”
Downie’s excitement is palpable with a Summer Olympics and Paralympics year approaching. “This work has not happened overnight,” she says. “We’re in a place now where we can share this and start to have some impact. Paris is less than a year away but we can see some tangible impact going into the next cycle.”
8 Nov 2023
ArticlesThe Leaders Performance Institute’s Women’s High Performance Sport Community Group recently discussed how all sports and organisations can emulate their market leaders.
Judging by the responses during the October group calls of our Women’s High Performance Sport Community Group, the answers are manifold.
Nevertheless, the experiences of the female coaches and practitioners on the calls can be clustered into three main themes: structures and teams, data, and education.
Here, we delve into each in turn as discussed by the female coaches and practitioners from leagues, teams and organisations across the world who joined the October calls.
Structures and teams
We are at a point in time where not only are new roles are being created, but new teams and departments are being introduced too.
We’ve learnt that asking someone to add ‘the women’s side’ to their role isn’t fruitful. We also know that women’s sport demands its own coordination of research and management of research questions. This means that consideration is needed in planning out the departments, positions, and staff needed. In turn, further thoughts go towards SWOTs, goals and objectives, what type of people are needed, which processes are needed. We want to help these teams set up to operate for success.
Teams typically haven’t had many staff in place, especially not full-time staff, but now we’re able to add more people, we need to make sure people fit within our processes and visions. It should be a given that those being hired for women’s sports are receptive to wanting to understand and adapt their work to best suit women.
For Dr Sue Robson, the Healthy Women in High Performance Sport Programme Lead at High Performance Sport New Zealand (HPSNZ), it’s been important that her new role fits around what exists already, and that when putting a programme together, we know the context and culture first. It takes time but find out why, and how, what exists already does, and its current value to the group. Understand your situation before making changes.
Those on the calls also heard about different bedrocks to strategies and what’s needed to make a programme work. For Robson, it’s Environment, which impacts Knowledge, which impacts Evaluation. The process can’t just be a tick-box exercise. It needs to understand reality and equip people for useful conversations. In evaluating, it is important to establish baselines and track progress so that efforts are in the right places.
For Angel City FC of the National Women’s Soccer League (NWSL), it’s been understanding the head coach’s playing style and training philosophy, alongside the GM’s vision for the club. This includes deciding how performance is to be measured, and what’s needed as a foundation to this.
Additionally, we haven’t been able to escape the need for education as a part of strategies. More on that below.
It’s a widely shared view that there is a lot of tasks anyone could be doing at any one time. Thus prioritisation and structuring a strategy requires an outlook across multiple timelines. HPSNZ are looking to three time lines. The immediate, and minimal viable product: how can they take what they’re doing now and make it better quickly? The short to mid-term, six to 12 months: which big topics would make a significant shift if changes are made? Long-term, 12 months and more: if we know more about this topic we could make a confident change. HPSNZ are exploring how to measure coach knowledge on female health as well as how to better understand tracking menstrual cycles so that they can build a self-learning environment for athletes.
The group also discussed how leagues, federations, governing bodies, institutes of sport, and clubs can collaborate better, with education, knowledge sharing, or support on adding value for athletes in differing environments at different stages of performance cycles. This is even more critical when new clubs and franchises are being created, and when resources are being increased for new roles, departments and teams. Particular examples shared and encountered recently are, the NWSL’s Medical Manual and UK Sport’s Pregnancy Guide, there was agreement that more could be done.
Data
Which information is collected when, and how often, are important questions that shape data collection procedures within a strategy.
In some environments, some current practices mean that athletes could go as long as two to four years before having an opportunity to flag a concern. The onboarding period is an important time, it will shape expectations and is a good chance to show care and precedence, as player profiles and individualised plans are built out. It’s also a time where you can signal that there are topics of importance beyond the menstrual cycle.
There’s also consideration to be given to how to time testing and research to fit with the competitive schedule, and to ensure compliance from the athletes, so that there is buy in from the majority, which will assist with the data making an impact. The basics need to be right if what we do know is to have a positive effect on the future.
Positioning data as a support for players, rather than a stick is important. Moreover, those in non-medical and science roles can be key to shaping a culture of compliance. Deciding as a collective which questions are important for impacting performance over time is also critical.
One extra hurdle for performance teams is around the application of research in elite environments. Current research isn’t always aimed at an elite or professional level; there then becomes a need to test in these environments before confirming an approach. This leaves a desire for applied and academic worlds to meet and collaborate further.
When it comes to informing strategies, a varied way of collecting data through conversations as well as surveys to let people share their lived experiences more naturally has proven successful. In general practice, conversations and trusting relationships help athletes bring up what’s important to them beyond the obvious topics for women. For example, urinary incontinence is the type of medical issue that can go under-reported.
Education
Education has emerged in conversations as another universal must-have for any strategy. It will shape the culture, and equip athletes to give better information, and enable athletes and staff to have better conversations. Nothing important is easy, as they say. There are questions around how best to deliver education and on what cadence so that it is effective and engaged with; enabling people to ask further questions and instigate continual education.
There is acknowledgement that education at a younger age will support athletes when they enter elite and professional environments, and that using parents can be an effective tactic. There’s also awareness that elite and professional organisations can support community education, perhaps in a way that traditional educational settings haven’t been able to. And ultimately, how do we measure education?
If you’re working with athletes who share spaces across genders, it’s important to give additional thought to the physical environment. Images should reflect the athletes, and not just be of men – representation matters. These little details can let girls and women know they’re front of mind too.
Who is your strategy for? Beyond education will it support staff as well as athletes? Ultimately, no one should suffer in silence. We want environments where athletes and staff feel equipped and safe to have useful conversations around their health, so that concerns can be raised and then acted upon.
Whilst there’s lots to be worked through, the overall sense we got from the conversations was excitement for the number of resources and the money being invested in high performance departments to support players, that will help the teams be more sustainable, and prevent turnover of staff. In turn, this will support people to build a culture and vision, and have people join departments knowing what to expect and how they can add value. There is a belief that people will be able to complete research over longer periods of time. There will be people in place to get clean data, decide on interventions, and to ultimately be able to be strategic with their high performance departments.
Finally, there will be a growing belief that this will be possible for an increasingly wide number of women’s teams and sports, following in the footsteps of some of the more mature sports and organisations.
Leaders Performance Institute members reflect upon key challenges in their fields, future considerations and what might these may mean for coaches and practitioners in their day-to-day work?
Heath’s central argument is that we should be striving to intervene ‘upstream’ rather than ‘downstream’. ‘Downstream’ actions react to problems once they’ve occurred and ‘upstream’ efforts aim to prevent those problems from happening. The premise of Heath’s work fed into our conversations in taking stock of the themes that are occupying downstream thinking, as well as supporting upstream thinking in how themes within high performance sport might evolve and how we best prepare for them.
There were three questions we explored as part of the group conversations:
Where are we?
With a variety of disciplines and sports on the call, it was interesting to first of all explore what topics, themes or challenge are currently forefront of mind for those that were on the call. There were a number of commonalities despite the differences in sport and discipline.
Influence of technology
It wasn’t a huge surprise to see that a topic and challenge on people’s minds at the moment is the influence of technology on different elements of the programme. A theme outlined in the groups was around how to best integrate innovation, notably data and analytics. The key question aligned to this was around how and what to push forward, to decide which has the best opportunity to influence the organisation as a whole. The influence of technology also came to the fore around someone leading player development programmes, specifically around implementing new tracking technology as part of their player development strategy to balance old-school habits and modern thinking. Finally, the elephant in the room – the influence of artificial intelligence. What should remain ‘human’ and what can be ‘machine’ was a question occupying thoughts from those on the call.
The performance environment
There were a lot of responses from within the group that fell into the bucket of the performance environment. A sub-theme centred around team dynamics and, in particular the challenge of creating a unified language and beliefs throughout the performance team. As an extension to this, another focus shared was the driving of standards and ways of working within the team. Interdisciplinary working was highlighted as both a challenge and area of focus by one of the environments on the call. Another complexity and consideration that aligned to this section was the ongoing need to navigate a landscape where athletes have a growing agency over the design of their performance setup and how performance support staff work around this evolution. Finally, health and wellbeing as a priority for both athletes and staff was something forefront of mind for participants on the call.
Staff development
To wrap up this first section, staff development was another overarching theme forefront of people’s minds. There are ongoing considerations around upward mobility, the organisation and planning of staff development and how we best balance innovation with evidence-based practice. There was also a nod to the importance of accountability around staff development and it actually having an impact back into the programme.
What’s next?
After we took time to reflect, it was time to project forward around what topics and themes we think we could be encountering and thinking about in two to three years’ time. This question yielded some really interesting perspectives – this could be an excellent list of considerations for upstream thinking and for high performance staff to engage in conversations around when back in their environments.
Doing more with less: with the cost of living continuing to rise, budgets are becoming tighter across organisations. How can we continue to innovate and continue to move forward in a resourceful way? Similarly, do perceived innovative practices actually make us better and do we need to be more cognisant of this when there is more pressure to be efficient with resources?
Workload management: relevant to both athletes and staff as the pressure and amount of competition continues to increase across all sport. We are seeing evolutions in technology, rule changes and yearly calendars for competitions which is something we need to more and more aware of.
Player empowerment: considerations around how athlete will use and control their data and information that is tracked. How can organisations be creative and separate themselves?
Interrupted competition: with some of the challenges being faced around the world, how might this impact the competitions we engage in? How will we work to build more agile sporting systems and support athletes to deal with these challenges?
Protecting the ecosystem: aligned nicely to some of the contemporary topics and challenges we are facing, how do we find the balance between the human system within our analysis and protect the ecosystem we are creating? There is a general feeling that we must not let the ‘machine’ completely take over the human system, as it has the potential to drastically alter our performance frameworks.
Change fatigue: the consideration of wellbeing in a constantly disrupted context that is high performance sport, especially where we are witnessing increasing amounts of change which impacts the physical and mental wellbeing of our people.
Creating opportunities: as educational standards are changing, how are we creating opportunities for younger professionals to enter and develop within the industry?
Artificial intelligence: even though many sporting environments are beginning to trial and embrace artificial intelligence, its influence is likely to remain a popular topic of conversations further down the line as we become better educated around the impact it can have on what we do. What might it mean for you and your team?
Preparing for what’s next
Now we have outlined eight future considerations, we shifted the conversation to how we can best prepare for these upstream trends. The idea of this question was to share best practices leveraged in the environments on the call that may positively impact how we prepare and project for future topics.
Be proactive rather than reactive
It sounds like a simple best practice but how intentional are we in being proactive to anticipating and committing to thinking upstream and engaging in how we are going to handle the ‘oh shit moments’? One attendee on the call shared how the team seek to have quarterly ‘what’s ahead’ meetings to create an intentional space to think in the longer-term. Do you have a person or a small team who are focused on trends and studying what’s happening in the sports world? Having people accountable and feeding information back into the organisation is important for the development of the ‘upstream culture’. It’s important to also not fall into the trap of just following trends – add context to your own world or environment even if some of the trends you are coming across are from the same sport.
Get out of your own bubble
We reflected on the importance of engaging in group conversations with people from different disciplines and sports to gain fresh perspectives on what they are seeing in their contexts. A member of the group shared how much buy-in and energy is created when there is mention of learning from different organisations in the industry, especially when there are commonalities and affirmation in terms of thinking. Finally, another simple but, if done well, powerful best practice: be aware of as much as possible – listen, make notes of patterns and spend time across as many people as possible so you are collating a diversity of perspectives and insights.
Collaborate
There was a general agreement that there is a need for increased collaboration – the world is getting smaller, therefore building collaborative partnerships that save time, aggregate resources and accelerate learning are of vital importance. Secondly, how are we helping our people thrive and feel empowered to think further upstream? It starts with investing heavily in good people and trusting individuals to work with autonomy and lead others in smaller groups – this approach will allow organisations to navigate many issues with more agility than traditional fixed organisational structures. Finally, one of the future trends was around the power of the athlete – look to be much more collaborative with them and work with them and, where relevant, their support network as opposed to fighting against it.
Progress is being made at Manchester United and World Rugby – in traditionally male dominated sports – but there are not always opportunities for all in women’s sport.
A Human Performance article brought you by our Main Partners

Polly Bancroft serves as the Head of Women’s Football at WSL [Women’s Super League] club Manchester United. She is discussing her 18 years working in the women’s game, which have taken in roles at the Football Association, Brighton & Hove Albion and Uefa.
Of her experience working for Uefa, the European football confederation, which is headquartered in Nyon, Switzerland, Bancroft adds: “I think having experienced living in Switzerland and working across Europe with many different cultures, I think understanding different approaches to time, decision making, and hierarchy were just integral to my career.
“And I think learning to work with people from different backgrounds around sometimes very challenging topics but maintaining those relationships has been really important to me.”
Bancroft was speaking at a recent Keiser Webinar entitled Leading Women: Building Perception and Driving Opportunity. She was joined online by Nicky Ponsford, the Head of Women’s High Performance at World Rugby and, in front of a virtual audience drawn from coaches and practitioners from across the globe, the duo discussed the challenges of creating, scaling and sustaining a high performance infrastructure in women’s sport.
“I was lucky in my very first role that I had a line manager who always gave me the chance to learn and the chance to make mistakes. That’s something that I’ve tried to take with me throughout my journey,” Ponsford says of her time at the RFU [Rugby Football Union] where she served as Head of Performance for women – a role she filled for two decades as the game continued to grow exponentially.
“But I can’t do it all by myself. I need other people, need collaboration, need to work with others. [I learned] that politics are real in sport and that you have to learn how to work the politics.”
Bancroft and Ponsford, as leaders with female-focused leadership roles, are proof that steps are being taken in traditionally male-dominated sports, but neither is happy to rest on their laurels.
Here are six steps towards ensuring that progress is both scalable and sustainable.
During her time at the RFU, Ponsford oversaw the establishment of a women’s performance management group that was designed to have a “direct voice to the RFU management board.” It does not mean that the issues facing women’s rugby, from the transition to professionalism (ongoing since 2019) to the question of maternity leave, are instantly solved, but the right people are being asked the right questions. If you have men’s and women’s teams, it is important to grant both access to the necessary expertise or resource. “We’ve expanded our governance model in that we now have two different bodies overseeing women’s football at Manchester United,” says Bancroft. “We have a technical football board and a commercial working group as well. That falls under a women’s executive leadership team.” The intention is clear: “This new governance structure brings in members of the leadership team in legal, finance, communications, operations, football and marketing. We’ve got the key heads of football across the business that work on men’s, women’s, boys’ academy, girls’ academy and we’re using the very best expertise at the club and channelling it into the women’s game.”
What is the right pathway for the female version of your sport? Equity does not mean that women’s and men’s sport should be treated the same way. The challenges are often different and female sport must take its own path if the girls and women involved are to thrive with the right support. For example, English rugby removed promotion and relegation from Women’s Premiership Rugby during Ponsford’s tenure at the RFU. “[Previously] everyone had the chance to get to the top, but in terms of driving standards and driving a league that we wanted to get to, it wasn’t going to work,” she says. “Pushing that through, getting what we needed for the women’s game, was really important.”
“Nicky and I come from male-dominated sports,” says Bancroft. “Here at Manchester United, the club have operated men’s football for over 145 years and the women’s team has been reborn and we’re now into our sixth season. So my approach has been to blend that knowledge and experience of that 145-year history with collaboration and the bespoke nature of the demands and requirements of the women’s game. One part of that is through developing our own performance framework. With myself and the Head Coach, Marc Skinner, we’ve worked on this framework that is around learning and embracing the journey that learning gives you.” The framework is then split into “feelings and operations”. Bancroft continues: “From a feeling perspective, we want people to feel energised, we want them to feel included, and we want them to feel playful.” The idea is to promote creativity on and off the field. In terms of operations, the club wants to equip players to manage themselves and communicate effectively. There is also an emphasis on “finding solutions” and “seeking ownership”. “We want players to identify challenges and find solutions. Similarly, in the staffing environment, there might be a certain challenge or blocker that we’re coming up against. Let’s not sit back and complain about it. Let’s try and work out some solutions.”
What structures are in place in your environment to enable players, coaches and staff to take interpersonal risks? Ponsford argues that the creation of psychological safety goes hand in hand with developing a culture that encourages people to come forward with ideas. “While some may talk lots during meetings, there needs to be another mechanism for people to come forward, another time for people to share so that everybody has that opportunity,” she says. Ponsford has an open door policy so that “people can come forward with thoughts, people can come forward with ideas, and [know] that they get discussed, they get picked up, and they don’t get ignored.”
Manchester United use individual development plans for players and appraisals for staff to assist development, commit to goals and track progress. “We’re also really encouraging of staff and players to talk to their peers, talk to their friends about strengths and weaknesses. We also do different personality tests that can highlight certain blind spots, which I’ve found to be helpful personally,” says Bancroft. Some people at the club keep diaries, some meditate, and all players are encouraged to better understand their triggers and habits while also being accepting and kinder to themselves.
Bancroft explains that she and Manchester United have benefited from pioneering research into female athletes. She cites one report in particular, which was born from a collaboration between Dr Emma Ross of health and fitness consultancy the Well HQ and the WSL. It helped the club to shape their best practice. “We invited in some guest speakers, particularly around the menstrual cycle and the pelvic floor, we discussed kit options with our kit manufacturer, we’ve done some education with staff, we’ve done some education with players – I’ve learned some stuff about the menstrual cycle as well – it was a fascinating exercise to go through; that even as a woman I didn’t know everything there was yet about the cycle.” Such conversations need to be normalised.
28 Sep 2023
ArticlesMark Jarram of Loughborough University makes the case for systemisation in sport.
“They’re about people,” says Mark Jarram. “Sport is a relationship business and everything should be people-focused. It’s about a person over performer, whilst there will always be an element of perform-on-demand in sport. The purpose of KPIs is to keep people informed, keep them involved, interested and inspired.”
Jarram, the Head of Coaching & Performance Development for Sport at Loughborough University, is talking to the Leaders Performance Institute about the benefits of performance planning and how KPIs feed into the systemisation of performance.
“Things that get systemised get done,” he continues. “In the world of coaching and sport, there’s so much going on and there’s so many things to do and achieve. If you can find ways to systemise and automate certain things or certain interventions it means it will actually get done.”
In the first part of our interview, we discuss five benefits of taking the time to systemise a performance programme, from the performance planning of a head coach to the daily work of a practitioner.
“A lot of us in sport sometimes fall short of systematising the things that matter most,” says Jarram. “If you do a good job of keeping the main thing the main thing, it lends itself to achieving consistency.” Reviewing and closing feedback loops, or even the art of effective feedback is commonly the one thing that is not done or, wrongfully, often the first thing to leave out. Consistency is essential in the act of performance planning and, as Jarram explains, when there is a strategy in place, you can create the framework – the system – for your feedback interventions. “You’ll know that the intervention gets made rather than sometimes you do and sometimes you don’t. Sometimes it’s not relevant to have a feedback intervention but if you don’t systemise something then it’s less likely to be done and you may miss an opportunity for really good feedback.” Ultimately, “you’ve got to have something that’s manageable and repeatable otherwise there is no chance of it being effective. It’s got to add value.”
Jarram uses the example of an S&C coach to outline the benefits for coaches and practitioners alike. “What’s the S&C systemising?” he asks. “What are they tracking and what are their metrics? Is that systemised and automated? I guess it’s the same for all disciplines. What are they doing to create a form of measurement that can determine if they are making a difference. Systemisation can help to determine if we’re focusing on the right things and can create the opportunities for collaborative conversations.”
“Systemisation should prevent you from going astray and it should help make your workflows easier and bring efficiency,” says Jarram, with performance planning firmly in mind. “It allows – but doesn’t guarantee – the opportunity for complete clarity and building alignment amongst staff teams. Some of the best organisations and people I’ve been around hold clarity paramount. It contributes to the power of your purpose in that it promotes buy-in and supports your vision and mission. It allows the opportunity to ask ‘how can I contribute? What are my deliverables?’ and therefore lets you hold people accountable.” There is, he says, also an opportunity to establish what it takes to win. “There’s elements of that. Systemising helps us to confront brutal facts,” he adds. “There’s also an element of avoiding assumptions. Fewer assumptions will be made as you won’t be navigating blindly or be caught off guard. As humans, we hate being caught off guard – coaches, practitioners and athletes all do. How can we systemise something so that everyone is like ‘we know this is important and we know it’s coming’.”
Does a systemised approach to performance work better for bigger or smaller organisations? “It can be effective in both depending on the quality of the leader, quality of the conversations, quality of that aforementioned clarity,” says Jarram. A huge anchor for Jarram is “the quality of a conversation is determined by the quality of the question,” adding, “are we asking the right questions at the right times to complement performance, encourage development and provide collaboration, with the athletes at the forefront?” Even a programme with 60-plus athletes and those with a more intimate 10-plus can function efficiently if it is lead effectively. The experience of the coaches and practitioners is also significant. At Loughborough, which provides 64 sports, including 20 high performance programmes, there are sports with all full-time staff, others with part-time staff, some with placement students and a number with volunteers. “They all come with different expertise, they’re all at a different age and different stage of their journeys, so the maturity factor is real,” says Jarram. “We hear a lot about coaches wanting practitioners to know their sport really well. Do you have to be an expert in that sport to be an effective practitioner? Not necessarily as long as the practitioner is managed and led really well.”
Tensions surrounding the head coach are all but inevitable in performance planning. “At Loughborough, we’re trying to encourage coaches to take a needs-based approach – what are the needs of the team and the individual? Are you helping and supporting that rather than merely doing what you’re comfortable with? – that’s where there are frictions. Are they choosing the right style of play and the right systems and strategies to complement what it’s actually going to take to win?” Sometimes coaches can be wrong and sometimes what it takes changes mid-season or mid-cycle. “We’re saying ‘choose and commit to something based on the information you have and pursue it’. There should then be a review process because every sport evolves all the time. Did you misjudge what it takes to win in your league? What’s actually happening? What are other teams doing? Did you think you had a certain type of player in your team in pre-season and they turned out differently? You’ve got to pivot and adjust. It’s very natural to do and by systemising it we hope to shorten that timeline. Okay, let’s make sure we’re doing it when needed rather than later when it’s maybe too late.”
In part two, we will look at how Jarram and Loughborough support coaches in their performance planning.