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“When we try to explain why they are so effective, we speak of strategy, vision or powerful ideas, but the reality is much simpler – great leadership works through emotions.”
Underpinning those emotions is a sense of empathy – or emotional intelligence – that is not easy to develop.
Lancaster himself, who has coached the England men’s rugby union team and is currently serving as Senior Coach of European champions Leinster admits it is something he is still trying to improve in.
In this latest instalment, Lancaster looks at tricks and tips to ensure your coaching voice is resonant, not dissonant.
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